Dell PRO11I6363BLK, T07G manual Troubleshooting, Battery problem

Troubleshooting

Battery problem

Problems Possible causes

Battery does not charge

	The tablet's temperature is below 0 °C
	or higher than 40 °C.
	The battery or power adapter is
	damaged.
Battery drains quickly even	If the tablet is not in the range of a
when the tablet is in Standby	network it can connect to, the tablet
mode	continues to send out signals to locate
	a base station and drains the battery.

11

Possible solutions

•Unplug the Dell AC power adapter from the wall and verify that the outlet is functioning.

•Check all cable connections and plug back into the wall, then back into the tablet.

•Check the AC adapter LED light to ensure if the AC adapter is working.

•Check all connectors to ensure proper connectivity.

If the AC adapter works and the battery does not charge, try to:

•Remove and re-insert the battery to ensure the battery fits to its connectors properly.

•Replace with another battery, if available.

NOTE: The tablet battery requires about 4 hours to fully charge.

Charge the battery in an ambient temperature between 0 °C to 40 °C.

Contact a Dell authorized reseller to replace the battery or power adapter.

•Temporarily turn off the tablet.

•Move the tablet in range of a network it can connect to, or temporarily

41