Dell E2013H, E1713S, E2313H, E2213H manual Common Problems

Page 43

To run the built-in diagnostics:

1.Ensure that the screen is clean (no dust particles on the surface of the screen).

2.Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.

3.Press and hold the Button 1 and Button 4 on the front panel simultaneously for 2 seconds. A gray screen appears.

4.Carefully inspect the screen for abnormalities.

5.Press the Button 4 on the front panel again. The color of the screen changes to red.

6.Inspect the display for any abnormalities.

7.Repeat steps 5 and 6 to inspect the display in green, blue, black, white and text screens.

The test is complete when the white screen appears. To exit, press the Button 4 again.

If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions.

Common Symptoms

What You Experience

Possible Solutions

No Video/Power LED Off

No picture

Ensure that the video cable connecting the monitor and the computer is properly connected

 

 

and secure.

 

 

Verify that the power outlet is functioning properly using any other electrical equipment.

 

 

Ensure that the power button is depressed fully.

No Video/Power LED On

No picture or no brightness

Increase brightness & contrast controls via OSD.

 

 

Perform monitor self-test feature check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Ensure that the correct input source is selected via the Input Source Select menu.

 

 

Run the built-in diagnostics.

 

 

 

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Contents Dell E1713S/E2013H/E2213H/E2313H Monitor Dell E1713S/E2013H/E2213H/E2313H Monitor Users Guide About Your Monitor Front View Product FeaturesSide View Back ViewBottom View Power Management ModesE2313H Pin AssignmentsDVI Connector Electrical Specifications Resolution SpecificationsHorizontal/Vertical Preset Display ModesEnvironmental Characteristics Physical CharacteristicsCaring for Your Monitor LCD Monitor Quality & Pixel PolicySetting Up the Monitor Removing the Monitor Stand for Vesa Wall Mount Connecting Your Monitor Attaching Dell Soundbar AX510PA optional Back to Contents Operating the Monitor Menu Preset modesFront panel button Description Brightness / ContrastBack DownMain Menu Page Brightness Auto AdjustContrast Page Input Source for Color SettingsAuto Select Input Color Format Preset Modes Display Settings Aspect Ratio Horizontal Position PhaseReset Display Settings Other SettingsDDC/CI Language Menu Transparency Menu Timer Menu LockLCD Conditioning Factory ResetPersonalize Shortcut Key Shortcut Key E1713S E2013H E2213H/E2313H Reset PersonalizePage Page Setting the Maximum Resolution Using the Dell Soundbar Back to Contents Troubleshooting Built-in Diagnostics Common Problems Poor Focus Product Specific Problems Distorted Sound Appendix Visit support.dell.com Setting Up Your Monitor Setting Up Your Monitor Dell E1713S/E2013H/E2213H/E2313H monitor
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