Product Specific Problems
Specific Symptoms | What You Experience | Possible Solutions |
Screen image is too small | Image is centered on screen, but does |
| not fill entire viewing area |
Cannot adjust the monitor with the | OSD does not appear on the screen |
buttons on the front panel |
|
No Input Signal when user controls are No picture, the LED light is blue. pressed
The picture does not fill the entire | The picture cannot fill the height or |
screen. | width of the screen |
Check the Scaling Ratio setting in the Image Setting OSD.
Reset the monitor to Factory Settings.
Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor.
Check whether the OSD menu is locked. If yes, press and hold the button above the Power button for 10 seconds to unlock (for more information, see Menu Lock).
Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly.
Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. Run the
NOTE: When choosing
Universal Serial Bus (USB) Specific Problems
Specific Symptoms | What You Experience | Possible Solutions |
USB interface is not working | USB peripherals are not working | Check that your monitor is turned ON. |
|
| Reconnect the upstream cable to your computer. |
|
| Reconnect the USB peripherals (downstream connector). |
|
| Switch off and then turn on the monitor again. |
|
| Reboot the computer. |
|
| Some USB devices like external portable HDD require higher electric current; connect the device directly to the |
|
| computer system. |
High Speed USB 2.0 interface is slow. High Speed USB 2.0 peripherals working slowly or not working at all
Check that your computer is USB
Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.
Reconnect the upstream cable to your computer.
Reconnect the USB peripherals (downstream connector). Reboot the computer.
Dell™ Soundbar Problems
Common Symptoms | What You Experience | Possible Solutions |
No Sound | No power to Soundbar - the power |
| indicator is off |
Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (Blue LED) on the front of the Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
No Sound | Soundbar has power - power indicator | Plug the audio |
| is on | Set all Windows volume controls to their maximum. |
|
| Play some audio content on the computer (i.e. audio CD, or MP3). |
|
| Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. |
|
| Clean and reseat the audio |
|
| Test the Soundbar using another audio source (i.e. portable CD player). |
Distorted Sound | Computer's sound card is used as the | Clear any obstructions between the Soundbar and the user. |