Product Specific Problems, Dell Soundbar Problems

Product Specific Problems

Specific Symptoms

What You Experience

Possible Solutions

Screen image is too small	Image is centered on screen, but does
	not fill entire viewing area
Cannot adjust the monitor with the	OSD does not appear on the screen
buttons on the front panel

No Input Signal when user controls are No picture, the LED light is blue. pressed

The picture does not fill the entire	The picture cannot fill the height or
screen.	width of the screen

Check the Scaling Ratio setting in the Image Setting OSD.

Reset the monitor to Factory Settings.

Turn off the monitor, unplug the power cord, plug it back, and then turn on the monitor.

Check whether the OSD menu is locked. If yes, press and hold the button above the Power button for 10 seconds to unlock (for more information, see Menu Lock).

Check the signal source. Ensure the Computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary. Reset the computer or video player.

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen. Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function will not be available.

Universal Serial Bus (USB) Specific Problems

Specific Symptoms	What You Experience	Possible Solutions
USB interface is not working	USB peripherals are not working	Check that your monitor is turned ON.
		Reconnect the upstream cable to your computer.
		Reconnect the USB peripherals (downstream connector).
		Switch off and then turn on the monitor again.
		Reboot the computer.
		Some USB devices like external portable HDD require higher electric current; connect the device directly to the
		computer system.

High Speed USB 2.0 interface is slow. High Speed USB 2.0 peripherals working slowly or not working at all

Check that your computer is USB 2.0-capable.

Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used.

Reconnect the upstream cable to your computer.

Reconnect the USB peripherals (downstream connector). Reboot the computer.

Dell™ Soundbar Problems

Common Symptoms

What You Experience

Possible Solutions

No Sound	No power to Soundbar - the power
	indicator is off

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (Blue LED) on the front of the Soundbar is illuminated.

Confirm that the power cable from the Soundbar is plugged into the adapter.

No Sound	Soundbar has power - power indicator	Plug the audio line-in cable into the computer's audio out jack.
	is on	Set all Windows volume controls to their maximum.
		Play some audio content on the computer (i.e. audio CD, or MP3).
		Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.
		Clean and reseat the audio line-in plug.
		Test the Soundbar using another audio source (i.e. portable CD player).
Distorted Sound	Computer's sound card is used as the	Clear any obstructions between the Soundbar and the user.