Dell P1911, 469-0052 appendix Troubleshooting Your Monitor, Built-in Diagnostics

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Troubleshooting

Dell™ P1911 Flat Panel Monitor User's Guide

Troubleshooting Your Monitor

Built-in Diagnostics

Common Problems

Product Specific Problems

Universal Serial Bus Specific Problems

Dell Soundbar Problems

CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions

Troubleshooting Your Monitor

Self-Test Feature Check

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1.Turn off both your computer and the monitor.

2.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.

3.Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

or

4.This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode after 15 minutes if left at this state.

5.Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

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Contents Dell P1911 Flat Panel Monitor Users Guide About Your Monitor Package ContentsFront View Product FeaturesIdentifying Parts and Controls Back view Back View with monitor stand Label Description Use Back ViewSide View Label ViewLeft view Right view Label Description USB downstream ports Monitor SpecificationsFlat Panel Specifications Bottom ViewPage Page Page Page Page Appendix Help on PowerNap Installation Setting Up Your Monitor Click Change Display Settings Click Advanced Settings Operating the Monitor Using the Front Panel ControlsIcon Menu Description Using the On-Screen Display OSD MenuAccessing the Menu System Power with power light IndicatorContrast Page Page Page Page Page Auto Adjust Input Color Format Color SettingsMode Selection Auto SelectSaturation Reset Color SettingDisplay Setting submenu for VGA input HueHorizontal Position Display Setting submenu for DVI-D inputPhase Reset Display SettiMenu Transparency Menu TimerLanguage Click Change Display Settings Setting the display resolution to 1440 X 900 maximumDell P1911 Flat Panel Monitor Attaching the Stand Setting Up the MonitorConnecting Your Monitor Connecting the white DVI cable Organizing Your Cables Connecting the blue VGA cable Connecting the USB cableRemoving the Stand Attaching the Dell SoundbarWall Mounting Optional Built-in Diagnostics TroubleshootingTroubleshooting Your Monitor Common What You Possible Solutions Symptoms Experience Common ProblemsSpecific Symptoms What You Experience Possible Solutions Product Specific ProblemsUniversal Serial Bus USB Specific Problems Dell Soundbar ProblemsBack to Contents
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