Dell 2709W appendix Solving Problems, Troubleshooting Your Monitor, Common Problems

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Solving Problems

Dell™ 2709W Flat Panel Monitor User's Guide

Monitor Specific Troubleshooting

Common Problems

Video Problems

Product Specific Problems

Universal Serial Bus (USB) Specific Problems

Troubleshooting the Dell™ Soundbar (Optional)

Card Reader Troubleshooting

CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.

Troubleshooting Your Monitor

Self-Test Feature Check (STFC)

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1.Turn off both your computer and the monitor.

2.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.

3.Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

or

or

4.This box also appears during normal system operation if the video cable becomes disconnected or damaged.

5.Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system, because your monitor is functioning properly.

NOTE: Self test feature check is not available for Composite, and Component video modes.

OSD Warning Messages

For OSD-related issues, see OSD Warning Messages

Common Problems

The following table contains general information about common monitor problems you might encounter.

Common Symptoms

No Video/ Power LED off

What You Experience

No picture

Possible Solutions

•Ensure that the video cable connecting the monitor and the computer is p and secure.

•Verify that the power outlet is functioning properly using any other electric

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Contents About Your Monitor Solving Problems Dell 2709W Flat Panel Monitor Users GuideProduct Features Identifying Parts and Features Front ViewAbout Your Monitor Front View Front panel controls Label DescriptionBack View Side ViewBottom View Right side Left side Label DescriptionBottom view Label Description Monitor Specifications Power Management ModesVGA Connector Pin Number Pin Side of the Connected Signal CableDVI Connector Composite Video ConnectorComponent Video Connector DisplayPort ConnectorFlat Panel Specifications Hdmi ConnectorResolution Preset Display ModesPhysical Characteristics Video Supported ModesEnvironmental USB Upstream Connector USB Downstream ConnectorUniversal Serial Bus USB Interface USB PortsCard Reader Specifications FeaturesOverview Maximum Card Capacity Supported by the 2709W card readerMaintenance Guidelines Plug and Play CapabilityCaring for Your Monitor GeneralAppendix Visit support.dell.comSetting Up Your Monitor Setting Up Your Monitor Using the Front Panel Operating the MonitorUsing the OSD Menu OSD Menu Exit Power button with power light indicatorMain Menu for non Analog non VGA Input Input Source Component Composite Back Color Settings Image mode submenu for VGA/DVI-D inputAuto Select DVI-D 1 DisplayPortInput Color Format Gamma Mode Select Preset modes Standard Multimedia Game Warm Cool Adobe RGB SRGBCustom RGB Custom Rgbcmy Page PIP Settings PIP Mode When PIP/PBP activated PIP Source Use and to browse and to select Button Sound Power Save Audio Audio Configuration LCD Conditioning Factory Reset Back PersonalizeOSD Warning Messages VGA/DVI-D/HDMI/DisplayPort inputSetting the Optimal Resolution Video InputVGA DVI-D DisplayPort Composite ComponentUsing the Dell Soundbar Optional Using the Tilt, Swivel and Vertical ExtensionTilt/Swivel Vertical Extension Setting Up Your Monitor Dell 2709W Flat Panel Monitor Setting Up the Monitor Connecting Your MonitorOrganizing Your Cables Attaching the SoundbarSolving Problems Troubleshooting Your MonitorCommon Problems Video Problems Product Specific Problems Universal Serial Bus USB Specific ProblemsTroubleshooting the Dell Soundbar Troubleshooting the Card Reader ProblemSolution Cause
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