Product Specific Problems, Specific Symptoms

		Adjust brightness & contrast controls via OSD.
Geometric Distortion	Screen not centered	Reset the monitor to Factory Settings.
Geometric Distortion	Screen not centered	Reset the monitor to Factory Settings.
	correctly	Auto Adjust via OSD.
		Adjust brightness & contrast controls via OSD.
		NOTE: When using 'DVI-D', the positioning adjustments are not available.
Horizontal/Vertical Lines	Screen has one or more	Reset the monitor to Factory Settings.
	lines	Perform Auto Adjust via OSD.
		Adjust Phase and Pixel Clock controls via OSD.
		Perform monitor self-test feature check and determine if these lines are also in self-test
		mode.
		Check for bent or broken pins in the video cable connector.
		NOTE: When using 'DVI-D', the Pixel Clock and Phase adjustments are not available.
Synchronization Problems	Screen is scrambled or	Reset the monitor to Factory Settings.
	appears torn	Perform Auto Adjust via OSD.
		Adjust Phase and Pixel Clock controls via OSD.
		Perform monitor self-test feature check to determine if the scrambled screen appears in
		self-test mode.
		Check for bent or broken pins in the video cable connector.
		Restart the computer in the safe mode.

Safety-Related Issues

Intermittent Problems

Missing Color

Wrong Color

Image retention from a static image left on the monitor for a long period of time

Visible signs of smoke or sparks

Monitor malfunctions on & off

Picture missing color

Picture color not good

Faint shadow from the static image displayed appears on the screen

Do not perform any troubleshooting steps.

Contact Dell immediately.

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

Reset the monitor to Factory Settings.

Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode.

Perform monitor self-test feature check.

Ensure that the video cable connecting the monitor to the computer is connected properly and is secure.

Check for bent or broken pins in the video cable connector.

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depending on the application.

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color Settings OSD if the Color Management is turned off.

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

Use the Power Management feature to turn off the monitor at all times when not in use (for more information, see Power Management Modes).

Alternatively, use a dynamically changing screensaver.

Product Specific Problems

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

No Input Signal when user controls are pressed

What You Experience

Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No picture, the LED light is white. When you press "up", "down" or "Menu" key, the message " No input signal" will appear.

Possible Solutions

Reset the monitor to Factory Settings.

Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.

Check if the OSD menu is locked. If yes, press and hold key for 10 seconds to unlock. See Menu Lock.

Check the signal source. Ensure the computer is not in the power saving mode by moving the mouse or pressing any key on the keyboard.

Check whether the signal cable is plugged in properly. Re-plug the signal cable if necessary.

Reset the computer or video player.

The picture does not fill the	The picture cannot fill the
entire screen	height or width of the screen

Due to different video formats (aspect ratio) of DVDs, the monitor may display in full screen.

Run the built-in diagnostics.

NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.

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