Dell E1912HC appendix Troubleshooting, Self-Test, Built-in Diagnostics

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Troubleshooting

Dell™ E1912H monitor

Self-Test

Built-in Diagnostics

Common Problems

Product Specific Problems

Soundbar Problems

WARNING: Before you begin any of the procedures in this section, follow the Safety Instructions.

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1.Turn off both your computer and the monitor.

2.Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue connector) cables from the back of computer.

3.Turn on the monitor.

The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains blue. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

4.This box also appears during normal system operation, if the video cable becomes disconnected or damaged. The monitor will enter Power Save Mode after 5 minutes if left at this state.

5.Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly.

NOTE: Self-test feature check is not available for S-Video, Composite, and Component video modes.

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.

To run the built-in diagnostics:

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Contents Dell E1912H Monitor Users Guide About Your Monitor Package ContentsFront View Product FeaturesIdentifying Parts and Controls Side View Back ViewBottom View Label Description UsePower Management Modes Monitor SpecificationsPin Number Monitor Side of the 15-pin Side Signal Cable Pin AssignmentsResolution Specifications Flat Panel SpecificationsElectrical Specifications Model number Dell E1912H monitorEnvironmental Characteristics Preset Display ModesPhysical Characteristics Plug and Play Capability Maintenance GuidelinesLCD Monitor Quality & Pixel Policy Caring for Your MonitorContacting Dell AppendixFCC Notices U.S. Only and Other Regulatory Information Help on PowerNap Installation Setting Up Your Monitor Click Change Display Settings Click Advanced Settings Operating the Monitor Power On the MonitorUsing the Front Panel Controls Accessing the Menu System Using the On-Screen Display OSD MenuDown BackBrightness Contrast BRIGHTNESS/CONTRASTInput Color Format Preset Modes Auto Adjust Color SettingsDisplay Settings Reset Color SettingsOther Settings Phase Reset Display SettingsLanguage Menu Transparency Menu Timer Menu Lock DDC/CIShortcut Key Factory ResetPersonalize OSD Messages Reset PersonalizationPowerNap Software Using the Dell Soundbar Setting the Maximum ResolutionUsing the Tilt Click Change Display SettingsBack to Contents Setting the display resolution to 1366 x 768 Maximum Dell E1912H monitor Attaching the Stand Setting Up the MonitorConnecting Your Monitor Attaching the Dell Soundbar Removing the Monitor StandBack to Contents Self-Test TroubleshootingBuilt-in Diagnostics Support.dell.com Common ProblemsCommon Symptoms What You Experience Possible Solutions Specific Symptoms What You Experience Possible Solutions Product Specific ProblemsDell Soundbar Problems Back to Contents

E1912H, E1912HC specifications

The Dell E1912HC and E1912H are versatile and efficient monitor options designed to cater to the needs of both home and office environments. Featuring a sleek design and impressive specifications, these models stand out as reliable choices for users who prioritize quality and productivity.

At the heart of the E1912 series is a 19-inch screen that delivers crisp visuals with a resolution of 1366 x 768 pixels. This display size is ideal for multitasking, allowing users to have multiple windows open simultaneously without compromising clarity. The monitors utilize an LED backlight, which not only enhances image quality but also reduces power consumption, making them more environmentally friendly. The wide viewing angles of up to 90 degrees horizontally and vertically ensure consistent color accuracy, whether users are sitting directly in front of the screen or from the sides.

Both the E1912HC and E1912H feature a fast response time of 5ms, significantly reducing motion blur during fast-paced visuals, which is advantageous for users who enjoy gaming or watching videos. Additionally, they support a 60 Hz refresh rate, ensuring smooth transitions and interactions on the screen.

Connectivity options are robust with both models offering various ports including VGA and DisplayPort, allowing users to connect to different devices with ease. This flexibility makes it simple to integrate these monitors into existing setups, whether for personal use or within a corporate environment. Moreover, the Dell E1912 series is compatible with various operating systems, providing broad usability.

In terms of ergonomics, the E1912HC and E1912H include tilt functionality, allowing users to adjust the screen angle for maximum viewing comfort. This feature is particularly useful for extended use, helping to minimize neck and eye strain. Additionally, these monitors are designed with energy efficiency in mind, meeting strict Energy Star guidelines to ensure reduced power consumption.

The Dell E1912HC and E1912H represent a harmonious blend of performance, efficiency, and design. With their user-friendly features and commitment to sustainability, they are ideal choices for anyone looking for dependable and functional display solutions. Whether you're using them for work, study, or leisure, these monitors provide reliable quality that enhances the overall user experience.
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