Dell Troubleshooting Soundbar Not Working Issues
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High Speed USB 2.0 interface is slow. High Speed USB 2.0 peripherals working slowly or not working at all

Dell™ Soundbar Problems

Common Symptoms

What You Experience

No Sound

No power to Soundbar - the power

 

indicator is off

No Sound

Soundbar has power - power indicator

 

is on

Distorted Sound

Computer's sound card is used as the

 

audio source

Distorted Sound

Other audio source is used

Unbalanced Sound Output

Sound from only one side of Soundbar

Low Volume

Volume is too low

Check that your computer is USB 2.0-capable.

Some computers have both USB 2.0 and USB 1.1 ports. Ensure that the correct USB port is used. Reconnect the upstream cable to your computer.

Reconnect the USB peripherals (downstream connector). Reboot the computer.

Possible Solutions

Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if the power indicator (Blue LED) on the front of the Soundbar is illuminated.

Confirm that the power cable from the Soundbar is plugged into the adapter.

Plug the audio line-in cable into the computer's audio out jack. Set all Windows volume controls to their maximum.

Play some audio content on the computer (i.e. audio CD, or MP3).

Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting. Clean and reseat the audio line-in plug.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card. Set all Windows volume controls to their midpoints.

Decrease the volume of the audio application.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug.

Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the audio source. Decrease the volume of the audio source.

Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume setting. Clean and reseat the audio line-in plug.

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound card or audio source. Set all Windows audio balance controls (L-R) to their midpoints.

Clean and reseat the audio line-in plug. Troubleshoot the computer's sound card.

Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.

Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume setting. Set all Windows volume controls to their maximum.

Increase the volume of the audio application.

Test the Soundbar using another audio source (i.e. portable CD player).

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Contents Dell P1913/P1913S/P2213 Monitor Dell P1913/P1913S/P2213 Monitor Users Guide About Your Monitor Package ContentsPage Product Features Description Identifying Parts and ControlsFront View Front panel controls LabelLabel Back ViewBack View with monitor stand Description UseBottom view without monitor stand Side View Bottom ViewFlat Panel Specifications Monitor SpecificationsPreset Display Modes Resolution SpecificationsSupported Video Modes Display Mode Electrical SpecificationsKHz Dimensions without stand Physical CharacteristicsSignal cable Dimensions with standEnvironmental Characteristics Power Consumption Power Management ModesHorizontal Vertical Video Power Modes Sync IndicatorPin Assignments Pin Side of the Connected Signal CablePin Number Pin Pin Side of the Connected Signal CableNumber Pin Side of the Connected Pin NumberPlug and Play Capability Transfer Speed Data Power Consumption RateUniversal Serial Bus USB Interface Pin Side of the Signal Cable Pin Side of the ConnectorCleaning Your Monitor Maintenance GuidelinesLCD Monitor Quality and Pixel Policy Setting Up the Monitor Connecting Your Monitor Page Connecting the USB cable Organizing Your Cables Removing the Monitor Stand Wall Mounting Optional Using the Front Panel Controls Power On the MonitorMenu Shortcut Key/Preset ModesFront Panel Button Shortcut key Brightness/ContrastFront Panel Button Power with power light IndicatorAccessing the Menu System Using the On-Screen Display OSD MenuMain Menu for digital DP input Icon Menu and Submenus Contrast BrightnessVGA DVI-D Auto Adjust Input Source Auto SelectDisplayPort Preset Modes Saturation Reset Color SettingsDisplay Settings HueVertical Position PhaseAspect Ratio Horizontal PositionDynamic Contrast Reset Display SettingsOther Settings Menu TimerEnergy Smart Power Save AudioEnable this feature by selecting Enable Menu RotationPersonalize Factory ResetIt as a shortcut key OSD Warning Messages Page Page VGA/DVI-D/DP input Using Dell Soundbar Setting the Maximum ResolutionClick Change Display Settings Tilt, Swivel Using the Tilt, Swivel, and Vertical ExtensionRotating the Monitor Adjusting the Rotation Display Settings of Your System Self-Test TroubleshootingBuilt-in Diagnostics Common Symptoms What You Experience Possible Solutions Common ProblemsUniversal Serial Bus USB Specific Problems Product Specific ProblemsSpecific Symptoms What You Experience Possible Solutions Common Symptoms What You Experience Dell Soundbar ProblemsAppendix Setting Up Your Monitor Setting Up Your Monitor Click Change Display Settings Click Advanced Settings
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