Dell ST2310, ST2410, ST2210 Product-Specific Problems, Troubleshooting the Dell Soundbar Optional

Page 32

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in self-t

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

 

 

 

Synchronization Problems

Screen is scrambled or appears

Reset the monitor to Factory Settings.

 

torn

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if scrambled screen appears in

 

 

 

mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Restart the computer in the safe mode.

 

 

 

 

 

Safety Related Issues

Visible signs of smoke or sparks

Do not perform any troubleshooting steps.

 

 

Contact Dell immediately.

 

 

 

 

 

Intermittent Problems

Monitor turns on & off

Ensure that the video cable connecting the monitor to the computer is connected pr

 

 

 

secure.

 

 

Reset the monitor to Factory Settings.

 

 

Perform monitor self-test feature check to determine if the intermittent problem occu

 

 

 

mode.

 

 

 

 

 

Missing Color

Picture lacks color

Perform monitor self-test feature check.

 

 

Ensure that the video cable connecting the monitor to the computer is connected pr

 

 

 

secure.

 

 

Check for bent or broken pins in the video cable connector.

 

 

 

 

 

Wrong Color

Picture color is not good

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depe

 

 

 

application.

 

 

Try a different Color Preset Setting in Color Settings OSD. Adjust R/G/B value in Colo

 

 

 

OSD if the Color Management is turned off.

 

 

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

 

 

 

 

 

Image retention from a static

Faint shadow from the static image

Use the Power Management feature to turn off the monitor at all times when not in

image left on the monitor for a

displayed appears on the screen

 

information, see Power Management Modes).

long period of time

 

Alternatively, use a dynamically changing screensaver.

 

 

 

 

 

 

 

 

 

 

Product-Specific Problems

SPECIFIC SYMPTOMS

Screen image is too small

Cannot adjust the monitor with the buttons on the front panel

No Input Signal when user controls pressed

WHAT YOU EXPERIENCE

Image is centered on screen, but does not fill entire viewing area

OSD does not appear on the screen

No picture, the LED light is amber. When control button is pressed, the message " No VGA cable", "No DVI-D cable"or "No HDMI cable" will appear.

POSSIBLE SOLUTIONS

Perform monitor reset on "Factory Reset"

 

 

 

 

Turn the monitor off and unplug the power cord and then plug back and power on

 

 

 

 

Check the signal source. Ensure that the computer is not in power saving by movin

 

or pressing any key on the keyboard.

Check whether the signal cable is plugged in and seated properly. Re-plug the sign

 

necessary.

Re-boot the computer or video player.

 

 

 

 

The monitor will not fill the entire

The picture does not fill the

screen.

height or width of the screen.

 

 

Due to the non-standard formats of DVDs, the monitor may not show the full scree

Troubleshooting the Dell™ Soundbar (Optional)

COMMON SYMPTOMS

No Sound

WHAT YOU EXPERIENCE

Soundbar has power - power indicator is on.

POSSIBLE SOLUTIONS

Plug the audio line-in cable into the computer's audio out jack.

Set all Windows volume controls to their maximum.

Play some audio content on the computer (i.e., audio CD, or MP3).

Turn the volume up.

Clean and reseat the audio line-in plug.

Test the Soundbar using another audio source (i.e., portable CD player).

Distorted Sound

Computer's sound card is used as the audio source.

Clear any obstructions between the Soundbar and the user.

Confirm that the audio line-in plug is completely inserted into the jack of the sound

Set all Windows volume controls to their midpoints.

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Contents Dell ST2210/ST2310/ST2410 Flat Panel Monitor Users Guide About Your Monitor Package ContentsProduct Features Front View Front Panel Controls Label Description Identifying Parts and Features Front ViewBack View Side View Bottom ViewBack View Label Description/Use Right Side Left SideMonitor Specifications Power Management ModesPin Assignments Pin Number Pin Side of the Connected Signal CablePin Pin Side of the Connected Signal Number Cable Flat Panel Specifications Model ST2210 ST2310Resolution Preset Display ModesVideo Supported Modes ElectricalPhysical Characteristics EnvironmentalPlug and Play Capability LCD Monitor Quality & Pixel PolicyMaintenance Guidelines Caring for Your MonitorAppendix Setting Up Your Monitor Select Advanced Operating the Monitor Using the Front PanelUsing the On-Screen Display OSD Menu Main Menu for non Analog non VGA Input Brightness Contrast Back Auto Adjust Input Source Auto SelectVGA DVI-D Hdmi Demo Mode Reset Color SettingsDisplay Settings Movie Game Sports Nature HuePage DDC/CI LCD Conditioning Factory Reset Back Personalize OSD Warning Messages Setting the Maximum Resolution Using the Dell Soundbar OptionalUsing the Tilt TiltSetting Up Your Monitor Dell ST2210/ST2310/ST2410 Flat Panel Monitor Setting Up the Monitor Connecting the MonitorConnecting the blue VGA cable Attaching the BaseRemoving the Base Connecting the White DVI Cable Connecting the Hdmi CableAttaching the Soundbar Optional Back to Contents Self-Test Solving ProblemsBuilt-in Diagnostics Common Problems Common Symptoms What You Experience Possible SolutionsProduct-Specific Problems Troubleshooting the Dell Soundbar OptionalBack to Contents
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ST2210, ST2410, ST2310 specifications

The Dell ST series of monitors, including the ST2410, ST2310, and ST2210, represent a blend of innovative technology and user-centric design, catering to various computing needs. These models are designed for both professional and general use, making them versatile solutions for home office setups, gaming, and everyday tasks.

Starting with the Dell ST2410, this 24-inch display impresses with its Full HD resolution of 1920x1080 pixels, ensuring sharp visuals and vibrant colors. The monitor employs an ethereal 16:9 aspect ratio, making it ideal for watching movies or multitasking across multiple applications. It features a slim profile and a modern design, enhancing its aesthetic appeal on any desk. The connectivity options include VGA and HDMI ports, allowing users to effortlessly connect it to multiple devices like laptops, desktops, and gaming consoles.

Moving on to the ST2310, this model is a slightly smaller yet equally impressive 23-inch monitor. Like the ST2410, it also boasts Full HD resolution, ensuring clarity and detail in every pixel. The ST2310 features Dell's Dynamic Contrast Ratio technology, which enhances the depth of colors and improves the overall viewing experience, especially in darker scenes. With a response time of 5 milliseconds, it’s suitable for casual gaming and multimedia use, mitigating motion blur. Additionally, it is equipped with energy-saving features that allow it to consume less power, making it an eco-friendly choice for users conscious about energy consumption.

Lastly, the Dell ST2210 offers a 21.5-inch screen, providing a compact yet effective solution for users with limited desk space. This model retains the impressive Full HD resolution, ensuring that despite its smaller size, it doesn’t compromise on image quality. The ST2210’s LED backlight technology promotes energy efficiency and provides better brightness uniformity across the screen. It also includes built-in speakers for added convenience, allowing users to enjoy audio without the need for external speakers.

All three models feature an adjustable stand that allows users to optimize their viewing angles, crucial for extended use. The monitors support VESA mount compatibility, enhancing flexibility in mounting options. Overall, the Dell ST series monitors combine innovative technology, energy efficiency, and modern design, making them suitable for a range of users from gamers to professionals.