Dell Troubleshooting Common Issues for Your S2409W Monitor

Page 30

The following table contains general information about common monitor problems that you might encounter and the possible solutions.

Common Symptoms

What You Experience

 

Possible Solutions

No Video/ Power LED off

No picture

Ensure that the video cable connecting the monitor and the computer is properly co

 

 

 

secure.

 

 

Verify that the power outlet is functioning properly using any other electrical equipm

 

 

Ensure that the power button depressed fully.

 

 

 

 

 

No Video/ Power LED on

No picture or no brightness

Increase brightness & contrast controls via OSD.

 

 

Perform monitor self-test feature check.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Run the built-in diagnostics.

 

 

 

 

 

Poor Focus

Picture is fuzzy, blurry, or ghosting

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Eliminate video extension cables.

 

 

Reset the monitor to Factory Settings.

 

 

Change the video resolution to the correct aspect ration (16:9).

 

 

 

 

 

Shaky/Jittery Video

Wavy picture or fine movement

Perform Auto Adjust via OSD.

 

 

Adjust the Phase and Pixel Clock controls via OSD.

 

 

Reset the monitor to Factory Settings.

 

 

Check environmental factors.

 

 

Relocate the monitor and test in another room.

 

 

 

 

 

Missing Pixels

LCD screen has spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

 

Stuck-on Pixels

LCD screen has bright spots

Cycle power on-off.

 

 

Pixel that is permanently off is a natural defect that can occur in LCD technology.

 

 

Run the built-in diagnostics.

 

 

 

 

 

Brightness Problems

Picture too dim or too bright

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

 

 

 

Geometric Distortion

Screen not centered correctly

Reset the monitor to Factory Settings.

 

 

Auto Adjust via OSD.

 

 

Adjust brightness & contrast controls via OSD.

 

 

NOTE: When using 'DVI-D', the positioning adjustments are not available.

 

 

 

 

 

Horizontal/Vertical Lines

Screen has one or more lines

Reset the monitor to Factory Settings.

 

 

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check and determine if these lines are also in self-t

 

 

Check for bent or broken pins in the video cable connector.

 

 

NOTE: When using 'DVI-D', the Pixel Clock and Phase adjustments are not available.

 

 

 

 

 

Synchronization Problems

Screen is scrambled or appears

Reset the monitor to Factory Settings.

 

torn

Perform Auto Adjust via OSD.

 

 

Adjust Phase and Pixel Clock controls via OSD.

 

 

Perform monitor self-test feature check to determine if scrambled screen appears in

 

 

 

mode.

 

 

Check for bent or broken pins in the video cable connector.

 

 

Restart the computer in the safe mode.

 

 

 

 

 

Safety Related Issues

Visible signs of smoke or sparks

Do not perform any troubleshooting steps.

 

 

Contact Dell immediately.

 

 

 

 

 

Intermittent Problems

Monitor malfunctions on & off

Ensure that the video cable connecting the monitor to the computer is connected pr

 

 

 

secure.

 

 

Reset the monitor to Factory Settings.

 

 

Perform monitor self-test feature check to determine if the intermittent problem occu

 

 

 

mode.

 

 

 

 

 

Missing Color

Picture missing color

Perform monitor self-test feature check.

 

 

Ensure that the video cable connecting the monitor to the computer is connected pr

 

 

 

secure.

 

 

Check for bent or broken pins in the video cable connector..

 

 

 

 

 

Wrong Color

Picture color not good

Change the Color Setting Mode in the Color Settings OSD to Graphics or Video depe

 

 

 

application.

 

 

Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color

 

 

 

if the Color Management is turned off.

 

 

Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.

 

 

 

 

 

Image retention from a static

Faint shadow from the static image

Use the Power Management feature to turn off the monitor at all times when not in

image left on the monitor for a

displayed appears on the screen

 

information, see Power Management Modes).

long period of time

 

Alternatively, use a dynamically changing screensaver.

 

 

 

 

 

 

 

 

 

 

Image 30
Contents Dell S2409W Flat Panel Monitor Users Guide Package Contents About Your MonitorProduct Features Identifying Parts and Features Front ViewFront View Front panel controls Label Description Bottom View Back ViewSide View Right side Left sidePin Assignments Monitor SpecificationsPower Management Modes Bottom view Label DescriptionDVI Connector Pin Number Pin Side of the Connected Signal CableFlat Panel Specifications Hdmi ConnectorVideo Supported Modes ResolutionPreset Display Modes ElectricalPlug and Play Capability Physical CharacteristicsEnvironmental LCD Monitor Quality & Pixel PolicyMaintenance Guidelines Caring for Your MonitorAppendix Setting Up Your Monitor Select Advanced Using the Front Panel Operating the MonitorUsing the On-Screen display OSD Menu Power button with power light indicatorPage Auto Adjust Input Source Auto Detect Back Color SettingsImage mode submenu for VGA/DVI-D input Page Page Page LCD Conditioning Factory Reset Back OSD Warning MessagesVGA/DVI-D/HDMI input Setting the Optimal Resolution Using the Dell Soundbar OptionalUsing the Tilt Tilt Setting Up Your Monitor Dell S2409W Flat Panel Monitor Setting Up the Monitor Connecting Your MonitorOrganizing Your Cables Attaching the soundbar Common Problems Solving ProblemsBuilt-in Diagnostics Self-TestCommon Symptoms What You Experience Possible Solutions Product Specific Problems Troubleshooting the Dell Soundbar
Related manuals
Manual 2 pages 2.53 Kb