Troubleshooting
LED light indicator does not turn on
Make sure the power adapter is securely connected to a working electrical outlet. Secondly, make sure the USB cable is inserted correctly into the hard drive and the computer. Turn on the power switch (see page 6).
Computer does not detect hard drive
Make sure the USB cables are securely connected. If this does not work, attach another known working device and working cable into the USB port on the computer. If your computer does not detect this device either, the problem could be your computer's USB port. If the port and cable both work, and the hard drive is still not detected, contact customer support.