TROUBLE SHOOTING
SYMPTOM or MESSAGE | SOLUTION |
The computer will not start up after connecting the scanner.
•Shut down the computer and all the devices in your USB chain, then check the USB cables and AC power adapter cord.
DS_Dual2 does not appear in the Import drop down list.
•Make sure the
“Could not establish connection with scanner.”
•Indicator lamp is off – Turn the Dimâge Scan Dual2 on, then restart your system.
“Setting up now. Remove the film holder.”
• Remove the film holder and click on OK.
Indicator lamp blinking rapidly (8Hz).
•Scanner door opened during setup. Close scanner door.
“Set film properly…” | • Load film into the film holder. |
|
|
“Set 35mm film holder properly.” | • Set the correct film type. |
|
|
“Set APS film holder properly.” | • Set the correct film type. |
|
|
“Could not recognise the film type.” | • Set the film type manually. |
|
|
“Insufficient Memory” | • Increase the memory requirements for the |
| host application. |
| • If you have scanned multiple images, close |
| and relaunch the host application. |
“Setting up now. Remove the film holder.” appears when the film holder is not loaded.
•Contact a Minolta Service Facility to change the fluorescent lamp.
Dimâge Scan Dual II | 101 |