Over And Back PAP2 manual Appendix a Troubleshooting, Common Problems and Solutions

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Phone Adapter with 2 Ports for Voice-over-IP

Appendix A: Troubleshooting

This appendix provides solutions to problems that may occur during the installation and operation of the Phone Adapter. Read the description below to solve your problems. If you can't find an answer here, check the Vonage website at www.vonage.com or the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I don’t hear a dial tone, and the PHONE1 (or PHONE2) LED is not lit. Go through this checklist until your problem is solved:

•Make sure the telephone is plugged into the appropriate port, PHONE 1 or PHONE 2. (You should use the Phone 2 port only if you have more than one Vonage phone line.)

•Make sure the ETHERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, then check your router and network connection to the Internet.

•Pick up the telephone. Press 80#. Hang up the telephone. Wait approximately 30 seconds. Then pick up the telephone; you should now have a dial tone.

•Follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router:

1.Power off your cable or DSL modem by unplugging its power adapter.

2.Power off the router by unplugging its power adapter.

3.Power off the Phone Adapter by unplugging its power adapter.

4.Wait two minutes, and then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.

5.Wait two minutes, and then power on the router by plugging its power adapter into an electrical outlet.

6.Wait five minutes, and then power on the Phone Adapter by plugging its power adapter into an electrical outlet.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Phone Adapter Page Copyright and Trademarks How to Use this GuidePhone Adapter with 2 Ports for Voice-over-IP Table of Contents Front Panel Back PanelIntroduction WelcomeWhat’s in this Guide? Introduction Back Panel Ports Getting to Know the Phone AdapterPhone Adapter’s LEDs are located on the front panel Front PanelIncoming call has been detected An incoming call has been detectedInstructions for Connecting the Phone Adapter Connecting the Phone AdapterOverview InternetConnect the Telephone Cable Follow the instructions provided by VonageStand Option Placement OptionsRemove the plate from the Phone Adapter’s bottom panel Phone Adapter’s Interactive Voice Response MenuMeasurement between Wall-Mount Slots Wall-Mount OptionUsing the Phone Adapter’s Interactive Voice Response Menu Accessing the Interactive Voice Response MenuUsing the Interactive Voice Response Menu Interactive Voice Response Menu Use this command to enter Response MenuNot press any other keys until you Key or hang up to exit101 Enter 1 to enable Has been enabled or disabled. IfEnter 0 to disable Check Dhcp 100Static IP address When entering a Decimal point Address usingSubnet Mask Mask using Network mask When entering a Decimal pointStatic gateway IP address When entering a Decimal point Address Address usingPhone Adapter Manual Reboot 732668 131 Enter the IPConfiguring the Settings for Your Internet Phone Service Common Problems and Solutions Appendix a TroubleshootingAppendix a Troubleshooting Internet phone 5060 to Application Start and End Protocol IP Address EnableIP address Phone Adapter Internet phone 53 to IP address Phone Adapter Internet phone 69 toPhone Adapter with 2 Ports for Voice-over-IP Application Start and End Protocol IP Address Enable Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Application Start and End Protocol IP Address Enable Ethernet LED does not light up Frequently Asked QuestionsCan I make calls while I’m browsing the Internet? Appendix B Windows Help Shared ResourcesNetwork Neighborhood/My Network Places Appendix B Windows Help Appendix C Glossary Appendix C Glossary Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Phone Adapter with 2 Ports for Voice-over-IP Appendix D Specifications Dimensions 98 x 3.98 x H x D Storage Humidity ~90% Non-CondensingMm x 101 mm x 15 mm Limited Warranty Appendix E Warranty InformationAppendix E Warranty Information FCC Statement Appendix F Regulatory InformationAppendix F Regulatory Information Vonage LinksysToll-free from US