3.Paper Jam Problems
Paper is jammed inside the printer – Turn off the printer and open the print hood by releasing the hood lock. Remove the jammed paper and reinstall the paper roll. Close the hood properly and firmly. Then turn on the printer for operation.
If the auto cutter is jammed, the print hood will be locked. Please first resolve the auto cutter problems per description in next item and then come back to deal with the paper jam. Never force open the print hood. Please also clear away any contaminants accumulated in the cutter track above the thermal elements.
Auto Cutter Track
Thermal Elements 
4.Auto Cutter Problems
In case any foreign materials like a staple or paper clip or excessive paper scraps fall into the auto cutter mechanism the auto cutter may lock up and so does the print hood. In such case, please pull the cutter cover forward to expose the cutter mechanism. Apply some mechanical assistance below to reset the cutter blade back to its home position. Please lift up if exist a transparent protective cover over the adjustment wheel. Turn this wheel downward. When the cutter blade returns to its standard position, a hole in the plastic gear will show up in the window as illustrated below. Then aim the guide of the cutter cover and push it back to position when finish. The lock up of the print hood can then be released after this problem solved.
Please use manual cutter as temporary alternative measure once the auto cutter malfunctioned.
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