Technical Support and Warranty

QUESTIONS? SIIG’s Online Support has answers! Simply visit our web site at www.siig.com and click Support. Our online support database is updated daily with new drivers and solutions. Answers to your questions could be just a few clicks away. You can also submit questions online and a technical support analysts will promptly respond.

SIIG offers a 2-year manufacturer warranty with this product. This warranty covers the original purchaser and guarantees the product to be free of any defects in materials or workmanship for two (2) years from the date of purchase of the product.

SIIG will, at our discretion, repair or replace (with an identical product or product having similar features and functionality) the product if defective in materials or workmanship. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Please see our web site for more warranty details.

If you encounter any problems with this product, please follow the procedures below.

A)If it is within the store's return policy period, please return the product to the store where you purchased from.

B)If your purchase has passed the store's return policy period, please follow the steps below to have the product repaired or replaced.

Step 1: Submit your RMA request.

Go to www.siig.com, click Support, then RMA to submit a request to SIIG RMA or fax a request to 510-657-5962. Your RMA request will be processed, if the product is determined to be defective, an RMA number will be issued.

Step 2: After obtaining an RMA number, ship the product.

•Properly pack the product for shipping. All accessories that came with the original package must be included.

•Clearly write your RMA number on the top of the returned package. SIIG will refuse to accept any shipping package, and will not be responsible for a product returned without an RMA number posted on the outside of the shipping carton.

•You are responsible for the cost of shipping to SIIG. Ship the product to the following address:

SIIG, Inc.

6078 Stewart Avenue Fremont, CA 94538-3152, USA RMA #:

•SIIG will ship the repaired or replaced product via Ground in the U.S. and International Economy outside of the U.S. at no cost to the customer.

04-0585C specifications

The SIIG 04-0585C is a high-performance PCIe 2.0 x1 USB 3.0 host controller card designed to enhance the connectivity options of desktop computers and workstations. This card is particularly advantageous for users who require faster data transfer rates and greater compatibility with external USB devices.

One of the main features of the SIIG 04-0585C is its ability to support USB 3.0, which offers data transfer speeds up to 5Gbps, significantly faster than USB 2.0, which is limited to 480Mbps. This makes it ideal for users who regularly transfer large files, such as audio and video professionals or gamers who utilize high-capacity external storage devices.

The card is also backward compatible with USB 2.0 and USB 1.1 devices, ensuring that it can connect to a wide array of peripherals. This compatibility helps in maintaining a seamless integration of older devices while enjoying the benefits of the newer technology for faster devices.

Installation of the SIIG 04-0585C is straightforward. It plugs directly into a PCI Express slot on the motherboard, requiring no additional power connectors, thus simplifying setup. This design is particularly beneficial for users who are not familiar with complex hardware configurations.

In terms of physical characteristics, the SIIG card features a compact form factor that can easily fit into most desktop enclosures. It also comes equipped with multiple USB 3.0 ports, typically four, allowing for the simultaneous connection of multiple devices. The card’s design ensures reliable performance with minimal latency, which is critical for applications demanding real-time data processing.

Technologically, the SIIG 04-0585C utilizes advanced controller chips that optimize performance and enhance data integrity, making it a reliable choice for demanding applications. Furthermore, it supports various operating systems, including Windows and Linux, which broadens its usability to a wide range of users.

Overall, the SIIG 04-0585C PCIe USB 3.0 host controller card is an excellent choice for anyone looking to upgrade their system’s USB capabilities, thanks to its high-speed transfer rates, ease of installation, and broad compatibility with existing devices. Whether for upgrading a home office setup or enhancing a gaming rig, this product stands out as a valuable addition to any tech-savvy professional's toolkit.