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38 Frequently asked questions
International Travelers Warranty
Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand.
An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.
Always have your ITW passport on hand, especially when you travel, to receive the benefits from our support centers. Place your
If the country you are traveling in does not have an
Before you call
Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name: __________________________________________________________________
Address: _________________________________________________________________
Telephone number: ______________________________________________________
Machine and model type: _________________________________________________
Serial number: ___________________________________________________________
Date of purchase: ________________________________________________________