FAQ and troubleshooting
This section lists frequently asked questions that may arise during the use of your tablet, and gives easy answers and solutions to these questions.
Aspect
Question
Answer
Audio | Why is there no | If the headset is plugged into the |
| sound coming from | device, the speaker is automatically |
| the device? | shut off. Disconnect the headset. |
|
| Check that the device volume setting is |
|
| not muted. |
|
| Check that the volume control is not at |
|
| its lowest setting. |
|
|
|
Multimedia files | Why can’t I view my | You may be trying to view an image |
| picture files? | that is not supported. Refer to |
|
| “Multimedia” on page 63 for more |
|
| information. |
Why can’t I view my video files?
You may be trying to view a video that is not supported. Refer to “Multimedia” on page 63 for more information.
Why can’t I play my music files?
You may be trying to play a file that is not supported. Refer to “Multimedia” on page 63 for more information.
System | How do I check the |
information and | OS version of my |
performance | device? |
Tap Apps > Settings > About tablet to check the OS version (Kernel/build number) and other hardware and software information.
Power | I couldn’t turn on | The battery power may be depleted. |
| the device. | Recharge the device. Refer to |
|
| “Charging your tablet“ on page 11 for |
|
| more information. |
|
|
|
Storage | How do I check | To check storage status, go to Settings |
| memory status? | > Storage. |
|
|
|
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