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Use the table below to solve minor UPS installation or operation problems. Consult APC Online Technical Support or call APC Technical Support for assistance with problems that cannot be solved using the table below:
Possible Cause | Procedure |
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If the UPS needs to be stored for extended periods of time, the battery needs to be charged periodically to maximize battery capacity. Before storing, charge the UPS for at least 10 hours. Store the UPS covered and upright in a cool, dry location.
The recommended period of time the unit can be stored without periodic charging is dependent on the storage temperature:
Extended Storage
Battery is not connected properly.
UPS not connected to AC power supply.
UPS circuit breaker “tripped”.
Very low or no utility voltage.
Utility overvoltage.
Check the battery connections. Consult “Connect battery wire” under “Setup” on the front page which shows how to access the battery and connect the wire.
Check that the UPS power plug is securely connected to the wall outlet.
Disconnect
Check the wall outlet, that supplies power to the UPS, with a table lamp. If the lamp is very dim, have the utility voltage checked by a qualified electrician.
Connect the UPS to another wall outlet or have a qualified electrician check the building wiring.
Storage Temperature | Recharge Frequency | Charging Duration |
5 to 86oF | Every 6 Months | 10 Hours |
86 to 113oF (30 to 45oC) | Every 3 Months | 10 Hours |
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The typical battery lifetime is
The APC part number for the APC
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Battery replacement is a safe procedure. You may leave the UPS On and equipment connected during this procedure. Do not replace the battery when the UPS is On Battery.
Please consult the “Connect battery wire” diagrams (a through d) on the front page during this procedure.
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UPS’s circuit breaker “tripped”. | Disconnect |
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| the UPS. Reset the circuit breaker (on |
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| back of UPS) by pushing the button back |
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| in. |
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The specific wall outlet the UPS is | Connect the UPS to another wall outlet or have a qualified | |
connected to does not supply utility | electrician check the building wiring. | |
voltage. |
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1.Set the UPS at the edge of a table (diagram a).
2.Slide the battery compartment cover down (diagram b).
3.Grasp the tab attached to the battery and slide the battery partially out. Then grab the battery firmly and pull it out. The battery wires will disconnect as the battery is pulled out (diagram c).
4.Carefully insert the new battery halfway into the UPS, avoid pinching the wires (diagram d).
5.Connect the wires to the new battery:
Red wire - to red terminal
Black wire - to black terminal
Small sparks at the battery terminals are normal during connection.
The UPS is excessively loaded.
The UPS’s battery is weak due to recent outage and has not had time to recharge.
Battery requires replacement.
Unplug
Note: Devices that have motors or dimmer switches (laser printers, heaters, fans, lamps, and vacuum cleaners for example) should not be connected to the Battery Backup Plus Surge Protection outlets.
Charge the battery. The battery charges whenever it is connected to utility power. Typically, six to eight hours are needed to fully charge the battery from total discharge. UPS runtime is reduced until the battery is fully charged. You can perform a self test after the battery is fully recharged by pressing and holding the On/Test button for more than 1 second, then releasing it.
If the Replace Battery LED is lit, the battery should be promptly replaced. If the UPS is operated with a weakened battery, runtime will be significantly reduced. Battery capacity decreases with frequent power outages or when the UPS is operated at elevated temperatures. Batteries typically last
6.Carefully insert the battery fully into the UPS (diagram d).
7.Slide the battery compartment cover back into place (diagram e).
The old battery must be recycled. Deliver the battery to an appropriate recycling facility or return it to APC in the packing carton that came with your new battery. Additional recycling information is provided with your new battery.
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If the unit arrived damaged, notify the carrier.
If the UPS requires service, do not return it to the dealer. The following steps should be taken.
1. | Consult the Troubleshooting section to eliminate common problems. |
2. | Verify that the circuit breaker is not tripped. A tripped circuit breaker is the most common UPS problem. |
3. | If the problem persists, consult APC Online Technical Support or call APC Technical Support. |
| ∙ When calling APC Technical Support, have the model number of the UPS, the serial number and |
| the date purchased ready. Be prepared to troubleshoot the problem over the telephone with an APC |
| Technical Support representative. If this is not successful, APC will issue a Return Merchandise |
| Authorization number (RMA#) and a shipping address. |
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The Overload indicator is lit if equipment | Move one or more pieces of equipment to the Surge |
connected to Battery Backup outlets is | Protection outlets. |
drawing more power than the UPS can |
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provide. |
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The Replace battery indicator is lit if the | The battery should be replaced within two weeks (see Order |
battery is near the end of its useful life. | Replacement Battery). Failure to replace the battery may |
| result in insufficient runtime during a power outage. |
The On Line and Overload indicators are | The UPS has entered sleep mode. This lasts for 16 seconds |
flashing alternately. | during a power outage and is normal. |
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UPS failure | Call APC for service. |
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Battery is not connected. | Check the battery connections. (See “Connect battery wire” |
| under “Setup” on the front page.) |
PC and/or monitor is plugged into a Surge | Move PC and/or monitor to the Battery Backup plus Surge |
Protection outlet. | Protection outlets. |
∙ A UPS under warranty will be repaired at no cost. |
The standard warranty is 2 years from date of purchase. APC's standard procedure will be to replace |
the original unit with a factory reconditioned unit. APC will ship out the replacement unit once the |
defective unit has been received by the repair department or cross ship upon the receipt of a valid |
credit card number. The customer pays for the shipping to APC and APC pays ground freight |
transportation costs back to the customer. |
∙ Customers who must have the original unit back due to assigned asset tags and set depreciation |
schedules must declare such a need at first contact with an APC Technical Support representative. |
∙ If the warranty has expired, there is a repair charge. |
4. For Return: |
∙ Disconnect the black wire from the UPS battery. Department of Transportation (DOT) regulations |
require that the black battery wire be disconnected before shipping the UPS back to APC. Refer to |
“Connect battery wire” instructions and graphics on the front page for how to disconnect the black |
wire from the battery. |
∙ Pack the UPS in its original packaging. If the original packing is not available, contact APC |
Technical Support to obtain a new set. Pack the UPS properly to avoid damage in transit. |
Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered |
under warranty (insuring the package for full value is recommended). |
∙ Write the RMA# on the outside of the package. |
∙ |
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Acceptable Input Voltage
Input Voltage (on line)
Output Voltage
Frequency Limits (on line)
Maximum Load
Typical Recharge Time
Operating Temperature
Storage Temperature
Operating and Storage Relative Humidity
0 - 160 Vac, Single Phase
90 - 133 Vac
103
47 - 63 Hz (autosensing)
350 VA - 220 W 500 VA - 315 W
6 to 8 hours from total discharge
32 to 104°F (0 to 40°C)
5 to 113°F
0 to 95%,
Return the UPS by insured, prepaid carrier to the address given to you by Technical Support. |
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USA/Canada ……………. | 1.800.800.4272 |
Mexico…………………… | 292.0253 / 292.0255 |
Brazil ……………………. | 0800.12.72.1 |
Worldwide ……………… | 1.401.789.5735 |
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Size (H x W x D) | 9.4 x 5.0 x 7.9 in | (23.9 x 12.7 x 20.0 cm) |
Weight | 350 VA | 500 VA - 15.4 lb (6.9 kg) |
Shipping Weight | 350 VA - 16.2 lb (7.4 kg) | 500 VA - 17.8 lb (8.1 kg) |
EMI Classification | FCC/DOC Class B certified | |
Note: Detailed UPS product specifications are available online at the APC web site or through the APC faxback system (
Web site……………………http://www.apcc.com
Online Technical Support…http://support.apcc.com