APC BX1500LCD Troubleshooting Specifications Order Replacement Battery, Warranty, Service

TROUBLESHOOTING SPECIFICATIONS ORDER REPLACEMENT BATTERY

Problem	Possible Cause	Corrective Action
Back-UPS will not switch on.	Back-UPS is not connected to the AC power source.	Ensure the Back-UPS is securely connected to an AC outlet.
	Back-UPS circuit breaker “tripped”.	Disconnect non-essential equipment from the Back-UPS. Reset the
		circuit breaker. Switch on the Back-UPS, and plug in devices one at a
		time. If the circuit breaker trips again, disconnect the device that
		caused the breaker to trip.
	Internal battery is not connected.	Connect the battery cartridge (see Connect Battery Cartridge).
	Utility input voltage quality is out of range.	Consider adjusting the transfer voltage and sensitivity. See Transfer
		Voltage and Sensitivity Adjustment.
Back-UPS does not power essential	Equipment is plugged into a Surge Only outlet.	Unplug the device from the 'Surge Only' outlet, and move to a 'Battery
equipment during an outage.		Backup' outlet.
Back-UPS operates on battery although	The UPS's plug has partially pulled out of the wall out-	Verify the Back-UPS's plug is fully inserted into the wall, and power is
utility power is provided.	let, the wall outlet was turned off, or its circuit breaker	present at the wall outlet by plugging in a known good device.
	tripped.
	Unit is performing an automatic self test.	No action is neccessary.
	Utility input voltage is out of range, frequency is out of	Consider adjusting the transfer voltage and sensitivity. Reference
	range, or the waveform is distorted.	Transfer Voltage and Sensitivity Adjustment.
Back-UPS does not provide expected	Back-UPS is overloaded.	Unplug non-essential equipment (printers, scanners, etc) from the Bat-
amount of backup time.		tery Backup outlets, and plug them into 'Surge Only' outlets.
	Back-UPS battery cartridge discharged due to a recent	Charge the battery cartridge for 16 hours. Back-UPS runtime is
	power outage, and has not had time to recharge.	reduced until the battery cartridge is fully charged.
	Battery has reached end of life.	Refer to Replace Battery Cartridge, and replace the battery cartridge.
Replace Battery indicator is on.	Battery has reached end of life.	Refer to Replace Battery Cartridge, and replace the battery cartridge.
Overload indicator is on, or flashing.	Connected equipment is drawing more power than the	Move one or more equipment power plugs from Battery Backup out-
	Back-UPS can provide.	lets to Surge Only outlets.
System Fault indicator is on and all other	Internal UPS fault.	One of nine Internal UPS Fault Messages is displayed:
front panel indicators are flashing.		F01 - On-Battery Overload	F06 - Relay Welding
		F02 - On-Battery Output Short	F07 - Temperature
		F03 - On-Battery XCap Overload F08 - Fan Fault
		F04 - Clamp Short	F09 - Internal Fault
		F05 - Charger Fault
		Contact APC Technical Support (see Contact Information).

TRANSFER VOLTAGE and SENSITIVITY ADJUSTMENT

Item	1300 VA	/ 1500 VA
On-line Input Voltage Range	88 to 139 VAC
(default settings)
Automatic Voltage Regulation (AVR)	+12% (Boost mode only)
On-line Frequency Range	57 to 63 Hz (Autosensing)
On-battery Waveshape	Stepped Sine Wave
Maximum Load	1300 VA: 780 W	1500 VA: 865 W
Typical Recharge Time	1300 VA: 16 Hours and 1500 VA: 16 Hours
Operating Temperature	32o to 104oF
	0o to 40oC
Storage Temperature	23o to 113oF
	-5oto 45oC
Operating / Storage Relative Humidity	0 to 95% non-condensing
Size (H x W x D)	8.7 inch x 5.1 inch x 13.8 inch
	220 mm x 130 mm x 350 mm
Weight	1300 VA: 29.7 lbs (13.5 kg)
	1500 VA: 30.7 lbs (14.0 kg)
Shipping Weight	1300 VA: 33.2 lbs (15.1 kg)
	1500 VA: 34.2 lbs (15.6 kg)
EMI Classification	FCC / DOC Class B Certified
On Battery Run-Time	Go to: http://www.apc.com/product
Approvals	TUV C-US, NOM

Notice: This device complies with Parts 68 and 15 of the FCC rules.Operation is

subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

There is a label on the bottom of this equipment that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

The battery cartridge typically lasts 3 to 6 years, a shorter period if subjected to frequent outages or elevated temperatures. For the BR1300LCD, BR1500LCD, BX1300LCD and BX1500LCD order part APCRBC109. Please recycle spent battery cartridges.

WARRANTY

The standard warranty is three (3) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement unit to the customer.

SERVICE

If the Back-UPS arrived damaged, notify the carrier.

If the Back-UPS requires service, do not return it to the dealer. The following steps should be taken:

1.Consult the Troubleshooting section to eliminate common problems.

2.If the problem persists, go to http://www.apc.com/support/.

3.If the problem still persists, contact APC Technical Support.

•Have the Back-UPS model number, serial number and date of purchase available. Be prepared to troubleshoot the problem with an APC Technical Support representative. If this is not successful, APC will issue a Return Merchandise Authorization (RMA) number and a shipping address.

CONTACT INFORMATION

Technical Support	http://www.apc.com/support
Internet	http://www.apc.com
USA / Canada	1.800.800.4272

In situations where the Back-UPS or connected equipment appears too sensitive to the input voltage, it may be necessary to adjust the transfer voltage. This is a simple task using the front panel power on/off pushbutton. To adjust the transfer voltage, proceed as follows:

1.Plug the Back-UPS into the utility power source, but do not turn the unit on.The Back-UPS will be in standby mode (there are no indicators lit).

2.Press and hold the front panel on/off switch in for 10 seconds, until all the indicators on the Back-UPS flash to acknowledge it has entered sensitivity programming mode. Release the on/off button, the blocks in the Back-UPS's LOAD bar shown on the LCD indicate it's current sensitivity setting, as described in the table below.

Note: The Back-UPS automatically exits programming mode in five seconds if no buttons are pressed, and no operations are run.

Reference the table below to determine which sensitivity setting to select.

		Input Voltage
Indicators	Sensitivity	Range	Use When
Flashing	Setting	(utility
		operation)
1	Low	78 to 142 Vac	Input voltage is extremely low or
(one block of			extremely high. Not recommended
the Load Bar)			for computer loads.
2	Medium	88 to 139 Vac	The Back-UPS frequently goes on
(three blocks of	(factory		battery (ON BATT).
the Load Bar)	default)
3	High	88 to 136 Vac	The connected equipment is
(five blocks of			sensitive to voltage fluctuations.
the Load Bar)

4.To select the Low Sensitivity setting, press and release the ON/OFF switch several times until only the first block in the Load Bar is lit and flashing, then release the switch.

5.To select the Medium Sensitivity setting (the unit's default), press and release the ON/OFF switch until the first three blocks in the Load Bar are lit and flashing, then release the switch.

6.To select the High Sensitivity setting, press and release the ON/OFF switch until all five blocks of the Load Bar are lit and flashing, and then release the switch.

7.If there are no operations for five seconds, the Back-UPS will automatically exit sensitivity programming mode, and the Back-UPS is ready for normal operation.

Mexico	292.0253 / 292.0255
Worldwide	+1.401.789.5735

990-4991 Copyright © 2006 American Power Conversion. All rights reserved. APC and Back-UPS are registered trademarks of American Power Conversion.

All other trademarks are the property of their respective owners.