American Power Conversion 1100, 1000 Replacing the Battery, Troubleshooting, Warranty, Service

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Replacing the Battery

This UPS has an easy to replace hot-swappable battery. Battery replacement is a safe procedure, isolated from electrical hazards. You may leave the UPS and loads on for the following procedure. See your dealer or call the number in this manual for information on replacement battery kits.

Note: Once the battery is disconnected, the loads are not protected from power outages.

Troubleshooting

Problem

Possible Cause

Solution

UPS will not turn “On”.

On/Off/Test button not

Press the On/Off/Test

 

pushed.

button to power the UPS

 

 

and the loads.

 

UPS input circuit breaker

Reduce the load on the

 

tripped.

UPS by unplugging

 

 

equipment and reset the

 

 

circuit breaker by pressing

 

 

the plunger back in.

UPS will not turn “On” or

Computer interface problem.

Disconnect the computer

“Off”.

 

interface. If the UPS now

 

 

works normally, check the

 

 

interface cable and the

 

 

attached computer.

1000-1100 VA

1400 VA

1.Grasp the top of the front cover and tilt it out and down.

2.Unhook the bottom of the cover from the chassis and lift it upward to expose the battery door. Be careful not to strain the ribbon cable. Do not touch the exposed printed circuit board.

3.Fold the front cover on top of the UPS as shown.

4.Use a flat-blade screwdriver or a coin to remove the two battery door screws and open the door.

5.Grasp the tab and gently pull the battery out of the UPS.

6.Disconnect the battery leads.

•For the 1000/1050/1100 VA models, loosen the connectors by gently wiggling them while pulling straight back from the battery connector.

•For the 1400 VA model, pull the two gray couplers apart to disconnect the battery.

7.Connect the battery leads to the new battery.

Note: Small sparks at the battery connectors are normal during connection.

•For the 1000/1050/1100 VA models, connect the red wire to the positive (+) terminal and the black wire to the negative (–) terminal.

•For the 1400 VA model, connect the gray battery coupler to the UPS coupler.

8.Slide the battery into the UPS.

9.Close the battery door, replace the battery compartment screws, and replace the front cover.

10.Dispose of the old battery properly at an appropriate recycling facility or return it to the supplier in the packing material for the new battery. See the new battery instructions for more information.

UPS operates on-battery

UPS input circuit breaker

Reduce the load on the

even though normal line

tripped.

UPS by unplugging

voltage is thought to exist.

 

equipment and reset the

 

 

circuit breaker by pushing

 

 

the plunger back in.

UPS beeps occasionally.

Normal UPS operation.

None. The UPS is

 

 

protecting the load.

UPS does not provide

The UPS battery is weak due

Charge the battery. The

expected back up time.

to recent outage or is near

UPS batteries require

 

the end of its service life.

recharging after an

 

 

extended outage. Batteries

 

 

age faster when put into

 

 

service often and when

 

 

operated at elevated

 

 

temperatures. If the battery

 

 

is near the end of its service

 

 

life, consider replacing the

 

 

battery even if the replace

 

 

battery indicator is not yet

 

 

lit.

On-line and overload

The UPS was shutdown by

None. The UPS will restart

indicators are flashing

PowerChute® plus software.

automatically when utility

alternately.

 

power returns.

All indicators are flashing.

Internal UPS fault.

Do not attempt to use the

 

 

UPS. Turn the UPS “Off”

 

 

and have it serviced

 

 

immediately.

The UPS operates normally,

Building wiring error such as

Have a qualified electrician

but the site wiring fault

missing ground or hot to

correct the building wiring.

indicator is lit.

neutral wire reversal.

 

On-line and on-battery

Internal UPS fault.

Do not attempt to use the

indicators only are flashing

 

UPS. Turn the UPS “Off”

 

 

and have it serviced

 

 

immediately.

All indicators are “Off” and

The UPS is shutdown and the

None. The UPS will return

the UPS is not operating.

battery is discharged from an

to normal operation when

 

extended power outage.

the power is restored and

Warranty

Customers may return their defective unit to APC for replacement or repair during the standard 2-year warranty period. APC's standard procedure will be to replace the original unit with a factory-reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with APC Customer Service. APC will ship the replacement unit once the defective one has been received by the repair department. The customer pays for the shipping to APC, APC covers ground freight transportation costs back to the customer.

Service

If the UPS requires service, please do not return it to the dealer!

Follow these steps:

1.Use the Troubleshooting section of the Quick Reference Guide to eliminate common problems.

2.Verify that no circuit breakers are tripped. A tripped circuit breaker is the most common UPS problem!

3.If the problem persists, call customer service or visit the APC Internet Website (www.apc.com).

•Note the model number of the UPS, the serial number, and the date purchased. A technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue a Return Merchandise Authorization Number (RMA#).

•If the UPS is under warranty, repairs are free. If not, there is a repair charge.

4.Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set.

•Pack the UPS properly to avoid damage in transit. Never use Styrofoam™ beads for packaging. Damage sustained in transit is not covered under warranty.

•Include a letter with your name, RMA#, address, copy of the sales receipt, description of the trouble, your daytime phone number, and a check (if necessary).

•Mark the RMA# on the outside of the package.

5.Return the UPS by insured, prepaid carrier to the address given to you by Customer Service.

APC Contact Information

USA/Canada …………..

1-800-800-4272

Mexico …………………..

292-0253 / 292-0255

Brazil …………………….

0800-12-72-21

Worldwide ………………

1-401-789-5735

Internet ………………….

http://www.apc.com

Technical Support …….

http://www.apc.com/support

 

 

the battery has a sufficient

 

 

charge.

The replace battery light is

Weak batteries.

Allow the batteries to

illuminated.

 

recharge for at least 4

 

 

hours. If the problem

 

 

persists after recharging,

 

 

replace the batteries.

 

Replacement batteries not

Confirm the battery

 

connected properly.

connections.

The overload light is

The UPS is overloaded.

Reduce the load on the

illuminated or flashing

 

UPS by unplugging

 

 

equipment.

Specifications

 

1000 VA

 

1050 VA

1400 VA

 

 

 

1100 VA

 

Acceptable input voltage

 

0 - 160 VAC

 

Input voltage (on-line operation)

 

94-148 VAC

 

Output voltage

 

106-127 VAC

 

Input Over Current Protection

Resettable circuit breaker

 

Frequency limits (on-line operation)

47 - 63 Hz (auto-sensing)

 

Transfer time

4 ms typical, blackout response time

Maximum load

1000 VA

 

1050 VA

1400 VA

 

670 W

 

670 W

950 W

 

 

 

1100 VA

 

 

 

 

670 W

 

On-battery output voltage

 

115 VAC

 

On-battery frequency

50 or 60 Hz, ±0.1 Hz; unless synchronized to utility

 

 

during brownout

 

On-battery waveshape

Stepped sine-wave

 

Output Over Current Protection

Over-current and short-circuit protected, latching

 

shutdown on overload

 

Battery type

Spill proof, maintenance free, sealed lead-acid

Typical battery life

3 to 6 years, depending on number of discharge

 

cycles and ambient temperature

Typical recharge time

2 to 5 hours from total discharge

Operating temperature

0 to +40° C (+32 to +104° F)

Storage temperature

-15 to +45 °C (+5 to +113° F)

Operating / storage relative humidity

0 to 95%, non-condensing

 

Operating elevation

0 to +3,000 m (0 to +10,000 ft)

Storage elevation

0 to +15,000 m (0 to +50,000 ft)

Audible noise at 1 m (3 ft)

 

<45 dBA

 

Size (H x W x D)

21.6 x 17.0 x 43.9 cm

 

 

(8.5 x 6.7 x 17.3 in.)

 

Weight - net (shipping)

19.3 (21.1) kg

 

19.3 (21.2) kg

 

24.1 (25.9) kg

 

42.5 (46.5) lb.

 

42.5 (46.8) lb.

 

53.0 (57.0) lb.

Listing, Certifications and Unlisted

UL 1778, UL 497A, CSA 107.1, FCC part 15

Components

 

 

 

 

 

EMI certification

FCC/DOC Class B certified

Electromagnetic immunity

IEC 801-4 level IV, 801-5 level III

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Contents Storage Installation and Initial Start-UpOperating Instructions Warranty Replacing the BatteryTroubleshooting Service
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1100, 1400, 1050, 1000 specifications

American Power Conversion (APC) is a leading name in the field of uninterruptible power supplies (UPS), offering a range of products designed to ensure power reliability for various applications. Among its notable models are the APC 1000, 1050, 1100, and 1400 VA units. Each of these models comes packed with features and technologies aimed at protecting sensitive electronic equipment from power disruptions.

The APC 1000 VA model is designed to cater to small server rooms, workstations, and point-of-sale systems. With a capacity of 1000 VA, this model can support several devices simultaneously, providing robust battery backup and surge protection. Its Automatic Voltage Regulation (AVR) helps maintain a consistent voltage level, safeguarding connected equipment from overvoltages and undervoltages. The unit is equipped with an LCD interface that displays real-time data regarding battery status, load levels, and estimated runtime.

The APC 1050 VA is a slightly upgraded version that offers a higher power capacity suitable for more demanding applications. This unit features advanced battery management technology, enhancing battery performance and prolonging its lifespan. With an extended runtime capability, the APC 1050 is ideal for critical systems that require longer power backup in case of outages. The hot-swappable batteries allow for easy maintenance without interrupting the power supply.

Moving up the range, the APC 1100 VA model provides additional features like built-in PowerChute software, which allows users to manage UPS settings and safely shut down systems during prolonged outages. This model is renowned for its compact design and energy efficiency, making it an excellent choice for both home office setups and small business environments.

Lastly, the APC 1400 VA model offers robust performance tailored for larger systems or more extensive networks. It comes with additional outlets and improved power distribution options, ensuring that multiple high-draw devices can be supported at once. This model is particularly beneficial for IT environments where equipment uptime is paramount.

In summary, APC’s 1000, 1050, 1100, and 1400 VA UPS models are engineered with advanced technologies such as AVR, enhanced battery management, and comprehensive monitoring systems. These features help provide reliable power protection and performance, making them essential components for anyone looking to safeguard their electronic investments against power fluctuations and outages.
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