For Epson Preferred Technical Support
Follow these easy steps to obtain technical support.
Step 1: Have your serial number available:
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Step 2: Call toll-free 888-377-6611.*
Step 3: Follow the voice prompt instructions.
Step 4: Enter your Unit ID Number.
Step 5: Be prepared to work with the Technical Support Specialist to diagnose the problem.
Operating Hours: Currently Monday through Friday, 6 AM to 6 PM Pacific Time (subject to change)
*If you experience difficulty using your Unit ID Number to access the Toll-Free Preferred line, please call
562-276-1305 during normal business hours so we may resolve the problem. This phone number provides access to the same Epson Preferred Technical Support Staff as the toll-free number.
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Terms and Conditions
Limited Warranty for Commercial Products
What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer that the Epson SureColor F2000 Series printer covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of one year from the date of original purchase (proof of purchase required). Epson also warrants that the consumable ink cartridges enclosed with the engine will perform to the manufacturer’s specified usage, which usage may expire before the expiration of the limited warranty for the Epson printer.
What Epson Will Do To Correct Problems:
Should your Epson SureColor F2000 Series printer prove defective during the limited warranty period, please call the toll-free Epson Preferred support line identified in this booklet. This line will be answered during Epson’s regular support hours (currently 6:00 AM to 6:00 PM Pacific Time, Monday through Friday - subject to change). When you call, please be prepared to provide the service technician with Proof of Purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. An Epson service technician will work with you to try to resolve the problem, and if your printer needs repair, diagnose the issue and determine what parts may be required. If service is required, the On-Site Response service program will be utilized in almost all cases. The technician will provide
