Canon C3200 manual Error Messages, Self-Diagnostic Display

Page 523

Troubleshooting

12

Error Messages

This section explains the various messages that appear on the touch panel display, along with possible causes and remedies.

For explanations of messages that are not listed here, see the Reference Guide, Facsimile Guide, and Network Guide.

Self-Diagnostic Display

Perform the necessary procedures according to the displayed self-diagnostic error message.

Self-diagnostic error messages appear on the touch panel display at the following times:

•When scanning or printing cannot be performed because of an operational error

•When you need to make a decision or take some action during scanning or printing

•When you need to make a decision or take some action while browsing the network

The following is a list of self-diagnostic error messages, along with their possible causes and remedies.

Out of resources. Wait for a moment, then perform operation again.

Cause	You cannot browse the network due to a lack of TCP/IP resources. This may be
	because documents have just been continuously sent or are being continuously
	sent through FTP or Windows (SMB).

Remedy	Wait for a while, and try browsing again.

Set the IP Address.


Cause	This machine is not set with an IP address.

Remedy	Specify the IP Address Settings in TCP/IP Settings in Network Settings in
	System Settings (from the Additional Functions screen), then turn the
	machine's main power OFF and back ON again.

12-8Error Messages

Image 523

Contents Page Color imageRUNNER C3200 Sending Guide Network Quick Start Guide Manuals for the MachineFax Driver Installation and Instructions Appendix How This Manual Is OrganizedContents Special Scanning Features Basic Scanning FeaturesChecking/Changing the Send/Receive Status Customizing Communications SettingsSending Documents Receiving DocumentsViii Storing/Editing Address Book SettingsSystem Manager Settings System Settings Table -2 Communications SettingsPrinting Communication Reports TroubleshootingAppendix Glossary -12 Index Symbols Used in This Manual How To Use This ManualKeys Used in This Manual Press Address Book/Server Displays Used in This ManualPress this key for operation Xii Abbreviations Used in This Manual Illustrations Used in This ManualXiii Trademarks Legal NoticesXiv Disclaimers CopyrightXvi Introduction to Sending Functions Inbox Fax Mail File Server What This Machine Can DoDiverse Sending Methods File Formats for Every NeedOriginals Send Flexible Scan FeaturesPreview Function Instant Address Search with LdapConfidential Fax Inbox Receiving I-Faxes in MemoryAutomatic Forwarding Memory RX Inbox Lock Print SendOriginal Inbox Scan Fax Mail File Server Fax *1 Group Overview of the Color imageRUNNER C3200Send Basic Features Screen Introduction to Sending Functions Scan Settings Screen Chapter Registering the Sending Record Things You Must Do Before Using This MachineSetting the Current Date and Time Setting the Display Language12Things You Must Do Before Using This Machine If you are setting the Time Zone If you are setting Daylight Saving Time Press OK Registering Sender Names Press Additional Functions Communications SettingsIntroduction to Sending Functions Enter the senders name press OK Registering the Units Name Enter a name press OK Press Unit NameIntroduction to Sending Functions If the message You must insert a control card. appears Flow of Sending OperationsPress Send Specify the destinations Place your originalsIf a destination is not stored in the Address Book If a destination is stored in the Address BookIf a destination is stored in a Favorites Button If a destination is stored in a One-Touch ButtonIf you want to specify a destination using a server Press the Scan Settings drop-down list select a scan setting Press Send Settings enter the send settings press Done TIFF/JPEG Press the File Format drop-down list select a ﬁle formatIntroduction to Sending Functions Press Start If you want to cancel sending, press Stop If Department ID Management is set, press ID Platen Glass Placing OriginalsFeeder Platen Glass Vertical Placement Horizontal Placement FeederVertical Placement Horizontal Placement OrientationLift the feeder/platen cover Platen GlassPlace your originals face down Gently close the feeder/platen cover Introduction to Sending Functions Feeder DADF-K1 Optional Adjust the slide guides to ﬁt the size of your originalsOriginal Set Indicator Using the Touch Panel Display Canceling a JobRemove your originals Press Stop Using the Stop KeyPress System Monitor Press Send Using the System Monitor ScreenPress Status Select the job to be canceled press Cancel Press Done Press YesBasic Sending Methods Specifying Destinations Using the Address BookSelect the desired destination from the Address Book Select the destination press OK Using the New Address Tab Press E-mail Address Press New Address E-mailEnter the e-mail address press OK Press New Address I-Fax Specifying an I-Fax AddressPress I-Fax Address Press the Mode drop-down list select Simple or FullEnter the I-Fax address press OK Specify the receiving conditions of the destination press OK Select On or Off for Send Via Server Specifying a File Server Using the Browse Key Windows SMB Using the KeyboardUsing the Browse Key NetWare IPX Press Host Name Press File Path Enter the host name press OKPress User Enter the ﬁle path press OKEnter the user name press OK Enter a password press OK Press Password11 Conﬁrm your settings press OK Press the Protocol drop-down list select Windows SMB Select the desired workgroup press Down Press BrowseSelect the desired ﬁle server press Down 24Specifying Destinations Conﬁrm your settings press OK Press New Address File Conﬁrm your settings press OKBasic Sending Methods Select the desired NDS tree press Down Enter your user name and network password 30Specifying Destinations Basic Sending Methods Specifying a User Inbox 10 Conﬁrm your settings press OKBasic Sending Methods Press One-touch Buttons Using the One-Touch ButtonsOne-Touch Button Number Select the desired One-touch ButtonPress Favorites Buttons Using the Favorites ButtonsSelect the desired Favorites Button Using a Server Specify the search criteria To use Detailed Search To use Simple SearchSearch Category Search Condition Basic Sending Methods Press Start Searching If the screen below is displayed 46Specifying Destinations Read the displayed message press OK Super G3 FAX Board is installed48Specifying Destinations Select the destination press Details Checking/Changing a DestinationIf necessary, check or change the destinations information If the destination is a group address If the destination is obtained via a serverSelect the destination to be erased Erasing a DestinationPress Erase Basic Scanning Features Place your originals specify the destination Selecting a Scan ModePress the Scan Settings drop-down list select a scan mode 4Selecting a Scan Mode Two-Sided Originals Scan SettingsSelect the type of original press OK Document Size Press the Scan Settings drop-down list press OptionIf you want to scan a standard document size Press Document Size Select Select the document sizeIf you want to scan a nonstandard document size If you want to scan a registered document size Press Done OK Registering the Speciﬁed Document Size Press Other Size Press Register Size Press Cancel Done Cancel You can specify the resolution before scanning the original Resolution16Scan Settings Manual Exposure Adjustment Scan Exposure and Original Type SettingsPress or to adjust the scanning exposure press OK Photo Mode Text/Photo ModeText Mode Original Type As little moiré effect as possible Automatic Exposure Adjustment Press a OK Automatic Color Selection Full Color/Grayscale Changing Color ModesColor Selection Automatic Color Selection Full Color/Black-and-White Press Start Full Color Press the color selection drop-down list press Full Color Grayscale Black-and-White 32Changing Color Modes Special Scanning Features Two-Page Separation Press Special Features Press Two-page Separation 4Two-Page Separation Binding Erase Frame EraseOriginal Frame Erase Book Frame EraseOriginal Frame Erase Press Special Features Frame EraseIf you want to set the same width for all four borders Select the original size press OK Press Done OK Book Frame Erase If you want to set the same width for all four borders 12Frame Erase Binding Erase 14Frame Erase Press or + to set the frame erase width press OK 16Frame Erase Different Size Originals Press Special Features Different Size Originals Job Build Job Build Press Start If the original is two-sided After the last batch of originals is scanned, press Done Low Adjusting the Contrast SharpnessHigh Adjusting the Contrast Sharpness 26Adjusting the Contrast Sharpness Prevent Bleeding Image Quality AdjustmentRemove Background Remove Background28Image Quality Adjustment Press Remove Background Press OK Done OK Prevent Bleeding Press a Special Features Image Qty AdjustmentPress Prevent Bleed-thru Press Start Storing Scan Settings User Preset KeysPress Store/Erase Specify the scan settings that you want to storeIcon Color Mode Resolution User Preset KeyIf you select a key that already has settings stored in it If you select a key without settingsNaming a User Preset Key Select a user preset key to name press Register Name Erasing Scan Settings To cancel erasing the settings, press No 42User Preset Keys Sending Documents Sending an E-Mail Message Sending MethodsPress Send Doc. Name 4Sending Methods Sending Documents Press Message Enter the message body text press OK Press Reply-to Select the reply-to address 8Sending Methods Sending Documents Press Senders Names TTI Select a senders name press OK Display returns to the Send Basic Features screen Color/Black-and-White and Black-and-White color modes Press Start Sending an I-Fax Sending Documents Press Subject Enter the subject of your I-fax press OK Press Message Enter the message body text press OK 18Sending Methods Sending Documents 20Sending Methods Press Senders Names TTI Select a senders name press OK 22Sending Methods Sending a Job to a File Server 24Sending Methods Example 2003041020300000002.tif 2003041020300000002.jpg 26Sending Methods Press Start Sending a Job to a User Inbox Press Send Doc. Name 30Sending Methods Delaying a Send Job Press OK Done Press Delayed Send Enter the send time using numeric keysPress Start Place your originals specify the destination press Preview Previewing OriginalsPress or to specify the page that you want to verify Verify the images press Start Send Job Done Notice 38Job Done Notice Select the destination press OK 40Job Done Notice Place your originals press Recall Job Recall42Job Recall Receiving Documents Receiving Print Jobs Receiving Print, Fax, and I-Fax DocumentsReceiving I-Fax and Fax Documents Receiving Documents Document is printed Setting the Memory Lock ModePress Memory RX Inbox SettingsPress Memory RX Inbox Settings Press Communications SettingsReceiving Documents Storing Received I-Fax Documents in Memory Press Memory RX Inbox Settings Use I-Fax Memory LockSelect On or Off press OK Memory Lock Start Time Settings10Receiving Print, Fax, and I-Fax Documents If you select Everyday If you select Select Days If you select Off Press Memory RX Inbox Settings Memory Lock End Time Memory Lock End Time SettingsSelect Everyday, Select Days, or Off 16Receiving Print, Fax, and I-Fax Documents If you select Off Forwarding Received Documents Press Forwarding SettingsErasing Received Documents Press Mail Box Select Memory RX Inbox or Conf. Fax Inbox Receiving Documents Display returns to the Inbox Selection screen Available Paper Sizes for Received Documents Available Paper Sizes24Available Paper Sizes Checking/Changing Send/Receive Status Checking Send Job Details Checking/Changing the Status of Send JobsPress System Monitor Press Send Select Status or Log 4Checking/Changing the Status of Send Jobs If you select a job with multiple destinations in Status If you select a job with only one destination in StatusIf you select a job in Log Press System Monitor Send Changing the DestinationPress Status If there is only one destination Select the destination that you want to changeIf there are multiple destinations Change the destination Resending a Job 12Checking/Changing the Status of Send Jobs If there are multiple destinations for same sending method Select the destination to resend the job toPrinting the Send Job Status/Log Press Print List 16Checking/Changing the Status of Send Jobs Checking Receive Job Details Checking/Changing the Status of Receive JobsPress Receive Press System Monitor Receive Printing the Receive Job LogTo cancel printing, press No Activity Report RX is printed Press Checking RX of I-Fax Jobs Checking the Arrival of an I-FaxPress Forwarding Status Checking the Status of Jobs That Have Been ForwardedChecking/Changing the Send/Receive Status 24Checking/Changing the Status of Receive Jobs Customizing Communications Settings Common Settings Communications Settings TableSettings Applicable TX Settings Settings Applicable RX Settings Common Settings TableAutomatic Document Deletion Press Erase Failed TX Press Jpeg Compression Ratio Jpeg Compression Ratio for Color Send JobsSelect High Ratio, Normal, or Low Ratio press OK Handling Documents That Fail to Be Forwarded ErrorsSelect Always Print, Store/Print, or Off press OK Press or until Retry Times appears press Retry Number of Retry AttemptsPress or + to set the number of Retry Times press OK Standard Send Settings Press the Scanning Mode drop-down list select a scan mode 14Standard Send Settings Favorites Buttons Specify the send settings that you want to registerRegistering a Favorites Button 16Favorites Buttons Press Store Naming a Favorites Button Press Name Erasing a Favorites Button Press Yes 22Favorites Buttons Customizing Communications Settings Select Data Size Priority, Normal, or Image Priority Image level when the Text/Photo or Photo mode is selectedCustomizing Communications Settings Initial Send Screen Display Initial Send Screen Display Press or until TX Terminal ID appears press TX Printing the TX Terminal IDSelect On or Off Original Area Inside OutsideOriginal Press OK Selected mode is set Gamma Value for Color Send Jobs 34Gamma Value for Color Send Jobs Initializing TX Settings 36Initializing TX Settings Two-Sided Printing Press Two-sided Print Select On or Off press OK Received Data Original Output 11 x Paper Drawer SelectionReceived Data Original Output Ltrr Selected mode is set Press Receive Reduction Reducing a Received DocumentIf you select On Image is reduced in the vertical direction only If you select Off Printing Footer Information on a Received Document Press Received Page Footer Select On or Off press OK Press 2 On 1 Log On 1 LogOn 1 Log 502 On 1 Log Storing/Editing Address Book Settings Settings Applicable Address Book Settings TableFile About the Address BookMail FaxGroup Storing New Addresses Additional Functions Address Book SettingsMail Addresses 6Storing New Addresses Press Name Enter a name for the e-mail address press OK Press E-mail Address enter the e-mail address press OK Finish storing the address If Access Number Management is set to OnFax Addresses If Access Number Management is set to OffPress Register New Address Press I-Fax Press Name Enter a name for the I-fax address press OK Press the Mode drop-down list select Simple or Full Press I-Fax Address enter the I-fax address press OK Select On or Off for Send Via Server A4/LTR Finish storing the address 18Storing New Addresses File Server Addresses Press Register New Address Press File Press Name Enter a name for the ﬁle server address press OK Internet Information Server 4.0 under Windows NT Server Set Host Name, File Path, User, and Password 24Storing New Addresses Group Addresses Press Register New Address Press Group Press Name Enter a name for the group address press OK Select Address Book or Store In Usr Inbox Storing/Editing Address Book Settings 30Storing New Addresses If you select Store In Usr Inbox To erase a destination Finish storing the address Address Obtained via a Server Press Register New Address Press Search on Server 36Storing New Addresses Search by organization name That you entered Search criteria 40Storing New Addresses If the screen below is displayed 42Storing New Addresses Super G3 FAX Board is installed If only one destination is selected Store the selected destinationStoring/Editing Address Book Settings If multiple destinations are selected Storing/Editing Address Book Settings 48Storing New Addresses Storing/Editing Address Book Settings Select the destination to be changed Editing Address DetailsEditing Address Details Storing/Editing Address Book Settings Edit the address details press OK Erasing Addresses Erasing Addresses 56Erasing Addresses Press Yes Select a subaddress book to name press Register Name Naming an Address BookName of the Address Book is set Storing/Editing One-Touch Buttons Using numeric keys If you select E-mail Select E-mail, I-Fax, File, Group, or Search on ServerStoring/Editing Address Book Settings If you select I-Fax Storing/Editing Address Book Settings You to receive a delivery conﬁrmation message telling you Storing/Editing Address Book Settings 68Storing/Editing One-Touch Buttons Storing/Editing Address Book Settings 70Storing/Editing One-Touch Buttons If you select File 72Storing/Editing One-Touch Buttons If you select Group 74Storing/Editing One-Touch Buttons Storing/Editing Address Book Settings If you select Search on Server Storing/Editing Address Book Settings 78Storing/Editing One-Touch Buttons Name, fax number, organization, or organizational unit 80Storing/Editing One-Touch Buttons Storing/Editing Address Book Settings 82Storing/Editing One-Touch Buttons Storing/Editing Address Book Settings 84Storing/Editing One-Touch Buttons Storing/Editing Address Book Settings 86Storing/Editing One-Touch Buttons Erasing One-Touch Buttons 88Erasing One-Touch Buttons Storing/Editing Address Book Settings 90Erasing One-Touch Buttons 10-1 System Manager SettingsSystem Settings System Settings TableSettings Applicable Communications 10-3 System Settings TableMail/I-Fax Settings Communications Settings10-5 Set the Maximum Data Size For Sending Press E-mail/I-Fax Settings10-7 Press Subject Enter the default subject press OKSelect On or Off for Print MDN/DSN on Receipt Set the Full Mode TX TimeoutSelect On or Off for Use Send Via Server press OK Select On or Off for Always send notice for RX errors10-9 10-10Communications Settings 10-11 10-12Communications Settings 10-13 10-14Communications Settings 10-15 10-16Communications Settings 10-17 10-18Communications Settings 10-19 10-20Communications Settings 10-21 Address Book Password Manage/Access to Address Book10-23 Press Access Number Management Access Number Management10-25 Storing Forwarding Settings Forwarding Settings10-27 10-28Forwarding Settings 10-29 Set the forwarding conditions 10-31 Fax Number Subaddress Password 10-33 Relay function 10-35 10-36Forwarding Settings 10-37 If you select Conf. Fax Inbox 10-39 Enter the name of the document press OKPress Forwarding Time Select Everyday, Select Days, or Off 10-41 10-42Forwarding Settings 10-43 Tiff 10-45 10-46Forwarding Settings 10-47 Select whether to check Notice Only for Errors 10-49 Press Forward w/o Conditions 10-51 Press Forwarding DestinationSelect the forwarding destination 10-53 10-54Forwarding Settings 10-55 System Manager Settings 10-57 10-58Forwarding Settings 10-59 Select whether to check Notice Only for Errors press OK Checking/Changing Forwarding Settings10-61 Check or change the forwarding settings press OKYou can set whether received documents are forwarded 10-63 Erasing Forwarding SettingsPrinting Forwarding Settings 10-65 Registering an Ldap Server Ldap Server SettingsLdap Server Settings Press Server Address Enter the server name press OKPress Location to Start Search Enter the servers address press OKEnter the location to start searching press OK Select On or Off for Use SSL Secure Socket Layer Press Port Number enter the port number using numeric keysNumeric keys press Next If Do not use is selected Select Do not use, Use, or Use security authISO If Use is selectedIf you are using Novell NetWare 5.1 NDS or later 10-76LDAP Server Settings If Use security auth. is selected 10-78LDAP Server Settings System Manager Settings Changing an Ldap Server Setting Change the necessary settings press Next Select the Ldap server that you want to erase press Erase Deleting an Ldap ServerYou can print out the Ldap server settings Printing Ldap Server SettingsTo cancel printing, press No Ldap Server List is printed 11-1 Printing Communication ReportsPrint List Report Settings TableSettings Settings Applicable Send11-3 Specifying Report SettingsAdditional Functions Report Settings Send TX Report11-4Specifying Report Settings Activity Report If you select For Error Only or On11-5 Press Activity Report Select On or Off for Auto Print 11-7 Select On or Off for Daily Activity Report Time11-8Specifying Report Settings Address Book List Printing Lists11-9 Press Send under Print List 11-11 Users Data ListPress Users Data List Press Yes 12-1 Troubleshooting12Sending Documents When Problems Occur12-3 12-4When Problems Occur 12-5 12-6When Problems Occur 12-7 Other SituationsSelf-Diagnostic Display Error Messages12-9 Cannot connect to the speciﬁed IP address/port 12-11 Reference Guide List of Error Codes without Messages12-13 An Inbox, in the Mail Box Guide 12-15 12-16Error Messages 12-17 Using a TCP/IP Network, in the Network Guide 12-19 Conﬁrm that the POP server is functioning normally 12-21 Documents exceeded the mail server capacity 12-23 Remedy Reserve the jobs again, if necessary 12-25 Questions & AnswersTroubleshooting 12-27 12-28Questions & Answers 13-1 AppendixSend Job List Report and List Samples13-3 PGSDEPT. ID Activity Report TX/RX 13-5Result 13-7 Forwarding Conditions ListRegistered Ldap Server List Login Information USE User13-9 Destination Name13-10Report and List Samples 13-11 For Error onlyDNS server Dpi GlossaryAscii code Conﬁdential Fax InboxFax Internet Protocol IP File serverIP address NetWare Memory LockMemory RX Inbox NetBEUISubaddress RX PasswordProtocol Senders NameSMB Subaddress BooksNumerics IndexIndex What happens when documents are received Remove background Sending an I-Fax,5-14 Report settings

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