Tips, FAQ, and Troubleshooting

This section provides answers to common questions you may have.

Question:	How do I drag music files to my Sansa Express player?
Answer:	As long as the files are WMA or MP3, they can be dragged into the Media folder of
	the Sansa Express.
Question:	What file formats does the Sansa Express support?
Answer:	The Sansa Express will support MP3, WAV, WMA, secure WMA, and Audible®
	formats.

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Which bit rate will the Sansa Express player support?

The Sansa Express player will support 64-320Kbps for MP3 and 32-192Kbps for WMA.

How do I perform a hard reset on the Sansa Express player?

To perform a hard reset, press and hold the Select button while pressing the Volume Up (+) button.

Some of my music files are on my player, but can not be played. When I select them, another song begins to play. What is wrong?

You may not have purchased the rights to play the song on an additional device. To test this, try to play a song that you have copied from an older CD and converted it to MP3 format. If you can play that song, but not the song that will not play, then you need to purchase the rights to play the song.

Why should I update the firmware?

You should always update the player to the latest firmware to ensure that it functions correctly and has all the latest features.

How do I copy a CD to my Sansa Express player?

First, you must rip the CD to MP3 or WMA format using a program such as Windows Media Player. Once the songs are on your computer, simply copy and paste the songs to your Sansa Express player or use WMP to Sync the songs.

Does the Sansa Express support MSC mode?

The Sansa Express device supports MTP mode.

Is the player compatible with podcasts?

As long as the podcasts are in MP3 format, then the player should be capable of playing the files.

Why does my player say unknown artist/album?

Normally, this is because the ID3 tags have missing information. On the computer, right-click the song and choose Properties, then the Summary tab, then click Advanced. You can input the data such as Artist, Album, Song Title, Track Number, Genre, and year.