Toshiba B-EP4DL manual Troubleshooting

Page 26

3. TROUBLESHOOTING

EO18-33023

3. TROUBLESHOOTING

3.TROUBLESHOOTING

Problems

 

Cause

 

Solution

 

 

 

 

 

The printer is not turned

1.

The battery is not loaded correctly.

1.

Re-load the battery correctly.

on.

2.

The battery terminal is

2.

Replace the battery terminal.

 

 

disconnected from the soldering

 

 

 

 

part.

 

 

 

3.

CPU PC board ass'y failure or

3.

Replace the CPU PC board ass'y or

 

 

Drive PC board ass'y failure

 

the Drive PC board ass'y.

 

 

 

 

 

The printer does not print

1.

The media roll is not loaded

1.

Re-load the media roll correctly.

media.

 

correctly.

2.

Close the media cover completely.

(The status indicator

2.

The media cover is not closed

blinks in red.)

 

completely.

3.

Remove the jammed media and re-

 

3.

The media is jammed in the

 

 

printer.

 

load the media roll correctly.

 

4.

The print head FPC harness or the

4.

Replace the print head FPC harness

 

 

print head

 

or the print head ass'y.

 

 

element is broken.

5.

Open the media cover and allow the

 

5.

The print head temperature

 

 

reached the

.

print head to cool.

 

 

upper limit of the operating

 

 

 

temperature.

6 . Open the media cover and close it

 

6.

Flash ROM write error or erase

 

 

error

 

again.

 

 

occurred.

 

Replace the CPU PC board ass'y.

 

7.

There is insufficient area in the

7.

Open the media cover and close it

 

 

flash ROM.

 

again.

 

 

 

 

Erase the data.

 

8.

The print mode is not selected

8.

Open the media cover and close it

 

 

correctly.

 

again.

 

 

 

Send the correct print mode from the PC

 

 

 

 

or handy terminal.

The printer does not print

1.

A communication error occurred.

1.

Check that the interface cable is

media.

 

 

 

connected firmly.

(The status indicator

 

 

 

Check the communication parameters.

Blinks in green or orange.)

 

 

 

 

 

 

 

 

 

The printer does not print

1.

The battery voltage is low.

1.

Turn off the printer and replace the

media.

 

 

 

battery with a fully charged one.

(The status indicator lights

 

 

 

 

in red.)

 

 

 

 

 

 

 

 

 

The printer does not print

1.

The battery is nearly end.

1.

Replace the battery with a fully

media.

 

 

 

charged one as soon as possible.

(The status indicator lights

 

 

 

 

in orange.)

 

 

 

 

 

 

 

 

 

The [FEED] button does

 

1. The [FEED] button is depressed

1.

Press the [FEED] button more

not function.

 

incompletely.

 

strongly.

 

 

 

 

Replace the CPU PC board ass'y or

 

 

 

 

Drive PC Board.

 

 

 

 

 

3- 1

Image 26
Contents EP4DL Series Page Table of Contents Procedure ChecksMajor Unit Replacement Replacing the CPU PC BoardMajor Unit Replacement Remove the Front Cover Major Unit Replacement Good Right Side Cover Major Unit Replacement Replacing the LCD Unit Replacing the Peel-off Roller Replacing the Peel-off Sensor Peel-off Sensor Unit Page Replacing the Battery Terminal Replacing the Stepping Motor Replacing the Print Head Major Unit Replacement Replacing the Cover Open Switch and Media Sensor Lower Major Unit Replacement Replacing the Media Sensor Upper Perform a RAM clear Perform the sensor adjustment Replacing the Platen Ass’y Troubleshooting Troubleshooting
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B-EP4DL specifications

The Toshiba B-EP4DL is a compact and efficient thermal transfer label printer that offers exceptional performance and versatility for various labeling needs. Designed for high-volume applications, this printer is ideal for retail, logistics, and manufacturing environments where durability and reliability are essential.

One of the standout features of the B-EP4DL is its robust design, which allows it to withstand the rigors of demanding work environments. Its compact size makes it easy to integrate into existing workflows, and it can be easily mounted on shelves or vehicles, making it a mobile solution for on-the-go printing needs. The printer's lightweight structure and ergonomic design ensure that it can be operated comfortably in various positions.

The B-EP4DL employs advanced thermal transfer printing technology, ensuring high-quality and precise label printing at fast speeds. It supports a maximum resolution of up to 203 dpi and can print up to 4 inches per second. This high speed and resolution make it suitable for producing clear and scannable barcodes, text, and graphics, which is essential for inventory management and shipping processes.

Another key characteristic of the B-EP4DL is its connectivity options. The printer supports multiple connectivity interfaces, including USB, Bluetooth, and Ethernet, allowing for seamless integration into any network infrastructure. This flexibility means that users can easily connect the printer to desktop computers, mobile devices, or other peripherals, enhancing productivity and workflow efficiency.

Additionally, the B-EP4DL is designed with user-friendliness in mind. Its simple and intuitive operation, along with easy access to the printer mechanisms, simplifies maintenance and reduces downtime. The printer is equipped with an LCD display that provides real-time status updates and alerts, enabling users to monitor printing processes effectively.

Power efficiency is another important aspect of the B-EP4DL. It is designed to consume less energy while delivering high-performance output, making it not only cost-effective but also environmentally friendly. Furthermore, the printer’s long-lasting components and minimal maintenance requirements contribute to a lower total cost of ownership.

Overall, the Toshiba B-EP4DL stands out as a reliable, feature-rich printer that meets the demands of modern labeling applications. Its combination of durability, speed, connectivity, and user-friendly design makes it a preferred choice in various industries where efficiency and high-quality output are critical.