Toshiba user manual Troubleshooting SD-R5372, Solution

Page 12

TROUBLESHOOTING – SD-R5372

Problem

Solution

 

 

Disc tray cannot be opened

Check that there is power to drive.

 

Use Emergency Eject instructions to open tray.

 

 

Drive is not recognized by system

Is the drive connected properly? Are all cables plugged in properly (e.g.

 

Power Cable, Interface Cable and Audio Cables).

 

Are the drive configuration jumpers on the DVD Rewriteable drive set

 

properly?

 

Is the software driver loaded? On a step-by-step (F8) Boot of the

 

system is the DVD Rewriteable drive recognized?

 

(BIOS / DOS reports "device driver not found" or "no valid drivers

 

selected."). If not, Contact Technical Support.

 

Has the DVD Rewriteable drive software driver been corrupted by a

 

virus. Run a Virus Scan program and repair if possible. Contact

 

Technical Support if the Virus renders the DVD Rewriteable drive

 

software drivers not useable.

 

 

Drive is not recognized by system

Is the DVD Rewriteable drive software driver loaded? On a step-by-step

during Boot process, but is

(F8) Boot of the system is the DVD Rewriteable drive recognized?

recognized by the Operating

(BIOS / DOS reports "device driver not found" or "no valid DVD drivers

System (i.e. XP, Win2000, Win98,

selected."). If not, Contact Technical Support.

Win NT, etc.)

Has the Windows DVD Rewriteable drive software driver program been

 

corrupted by a virus. Run a Virus Scan program and repair if possible.

 

Contact Technical Support if the Virus renders the software drivers not

 

useable.

 

 

BUSY Indicator LED flashes

The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the

slowly

disc using a circular motion. The disc should be wiped in a radial

 

direction. That is, from the inner side outward.

 

The laser lens may have become cloudy or blocked by particulate

 

matter. Please contact Technical Support.

 

 

BUSY Indicator LED is constantly

Possible Hardware Problem. Please contact Technical Support.

ON

 

 

 

DVD-ROM can not play a DVD in

Is the DVD Rewriteable drive driver loaded

the drive or certain types of CD

Is the DVD disc the correct format for the type of system that you are

media (i.e. CD-plus, etc.)

using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed

 

to Apple/Mac HFS disc or UNIX disc formats which will not function).

 

Do you have the correct software applications program/drivers installed

 

to run a DVD disc?

 

Has the Windows DVD Rewriteable drive software driver program been

 

corrupted by a virus. Run a Virus Scan program and repair if possible.

 

Contact Technical Support if the Virus renders the software drivers not

 

useable.

10

Image 12
Contents DVD Rewriteable Drive Contents Introduction SD-R5372 Read WriteTypes of Disc Formats Supported Write Types of Disc Formats Supported Read DVD DVD-ROM, DVD-R/RW, DVD+R, DVD+R DL, DVD+RW, DVD-RAMFront Panel WritingSetup SD-R5372 Jumper SettingsConnecting Cables Placing DVD Rewriteable Drive inside your ComputerInstalling Power Cable Completing InstallationPage Using the DVD Rewriteable Drive SD-R5372 Drive Operation Inserting a Disc HorizontallyInserting a Disc Vertically Removing a Disc SoftwareMedia Recommendations Usage GuidelinesCleaning Media Emergency EjectionHandling Media Troubleshooting SD-R5372 SolutionSpecifications -SD-R5372 CD-R/-RWDVD-ROM, DVD-R/RW, DVD+R, DVD+RDL, DVD+RW, DVD-RAM Performance Power ReliabilityEnvironmental PhysicalRegulatory Drive Connectors -SD-R5372 ConnectorAudio Connectors Atapi Connector Mode Select Jumper Interface Pin Assignments
Related manuals
Manual 18 pages 26.28 Kb