Troubleshooting SD-R2412, Solution

TROUBLESHOOTING – SD-R2412

	Problem		Solution

Disc tray cannot be opened			• Check that there is power to drive.
			• Use Emergency Eject instructions to open tray.

Drive is not recognized by			• Is the drive connected properly? Are all cables plugged in
system			properly (e.g. Power Cable, Interface Cable and Audio Cables).
			• Is the software driver loaded? On a step-by-step (F8) Boot of the
			system is the CD-RW/DVD-ROM Combo drive recognized?
			(BIOS / DOS reports "device driver not found" or "no valid
			drivers selected."). If not, Contact Technical Support.
			• Has the CD-RW/DVD-ROM Combo drive software driver been
			corrupted by a virus. Run a Virus Scan program and repair if
			possible. Contact Technical Support if the Virus renders the CD-
			RW/DVD-ROM Combo drive software drivers not useable.

Drive is not recognized by			• Is the CD-RW/DVD-ROM Combo drive software driver loaded?
system during Boot		process,	On a step-by-step (F8) Boot of the system is the CD-RW/DVD-
but is recognized by the			ROM Combo drive recognized?
Operating	System	(i.e. XP,	(BIOS / DOS reports "device driver not found" or "no valid DVD
Win2000,	Win98, Win NT, etc.)		drivers selected."). If not, Contact Technical Support.
			• Has the Windows CD-RW/DVD-ROM Combo drive software
			driver program been corrupted by a virus. Run a Virus Scan
			program and repair if possible. Contact Technical Support if the
			Virus renders the software drivers not useable.

BUSY Indicator LED flashes			• The disc may be dirty Clean it with a soft damp cloth. Avoid
slowly			cleaning the disc using a circular motion. The disc should be
			wiped in a radial direction. That is, from the inner side outward.
			• The laser lens may have become cloudy or blocked by
			particulate matter. Please contact Technical Support.

BUSY Indicator LED is			• Possible Hardware Problem. Please contact Technical Support.
constantly ON

DVD-ROM can not play a DVD			• Is the CD-RW/DVD-ROM Combo drive driver loaded
in the drive or certain types of			• Is the DVD disc the correct format for the type of system that you
CD media (i.e. CD-plus, etc.)			are using? (i.e. on a PC an ISO9660 IBM compatible PC format
			as opposed to Apple/Mac HFS disc or UNIX disc formats which
			will not function).
			• Do you have the correct software applications program/drivers
			installed to run a DVD disc?
			• Has the Windows CD-RW/DVD-ROM Combo drive software
			driver program been corrupted by a virus. Run a Virus Scan
			program and repair if possible. Contact Technical Support if the
			Virus renders the software drivers not useable.