Dell T3400 Starting the Dell Diagnostics From Your, Dell Diagnostics Main Menu, 113, 114, 117

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Starting the Dell Diagnostics From Your

Hard Drive . . . . . . . . . . . . . . . . . . . . . 108

Dell Diagnostics Main Menu . . . . . . . . . . . . 110

11 Troubleshooting . . . . . . . . . . . . . . . . . . 113

Battery Problems	113
Drive Problems	113
Optical drive problems	114
Problems writing to an optical drive	114
E-Mail, Modem, and Internet Problems	115
Error Messages	117
IEEE 1394 Device Problems	118
Keyboard Problems	118
Lockups and Software Problems	119
The computer does not start up	119
The computer stops responding	119
A program stops responding	119
A program crashes repeatedly	119
A program is designed for an earlier
Windows operating system	120
A solid blue screen appears	120
Other software problems	120
Memory Problems	121
Mouse Problems	121
Network Problems	122

Contents

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Dell Precision Workstation T3400 User’s GuideJuly NT499 Contents Changing Between Tower and Desktop Switching From Tower to DesktopSwitching From Desktop to Tower Microsoft Windows Vista ContentsSmart Cards and Fingerprint Readers Uninterruptible Power SuppliesComputer, Keyboard, and Monitor 100 Changing Boot Sequence for Future BootsDiagnostic Light Codes During Post 100 When to Use the Dell Diagnostics 108 Contents114 Starting the Dell Diagnostics From YourDell Diagnostics Main Menu 113143 131154 Removing a Memory Module 160 Installing a Memory ModuleGeneral Installation Guidelines 189 149Installing a Drive-Panel Insert Installing an Optional Third Hard DriveInstalling an Optional Fourth Hard Drive Installing an Additional Fan245 Technical Support and Customer Service 264Automated Order-Status Service 265 Contents 243Macrovision Product Notice Contents Contents What Are You Looking For? Find It Here Finding InformationClick the User’s Guide for your SpecificationsHow to configure system settings System GuidesDirect your call when contacting Use the Service Tag to identify yourComputer when you use Enter the Express Service Code toTips, articles from technicians, online Appropriate for your configurationProviding critical updates for your Configuration Utilities → DesktopHow to use Windows Vista Click Start→ Help and Support What Are You Looking For? Find It Here How to use Windows XPDell Supported Linux Sites What Are You Looking For? Find It Here How to use LinuxFront View Tower Orientation About Your ComputerAbout Your Computer Perform an operating system shutdown Such as printers and keyboardsOperating state Blinking green The computer is in a powerMechanical OFF Steady green The computer is in a normalPSU only Back View Tower OrientationCard Front View Desktop OrientationPower button Press to turn on the computer Blinking green The computer is in a power Other cards Back View Desktop OrientationBack Panel Connectors VCR ConnectorProcessor SpecificationsSystem Information Between a 100-Mbps network Green a good connection existsBetween a 10-Mbps network Orange a good connection existsRegistered or buffered memory ConnectorsMemory Non-ECC memoryCard for power requirements Serial connectorChassis intrusion switch Power supply may result in yourControls and Lights Supported monitor weight PowerUpon the power supply wattage rating WeightMaximum shock About Your Computer Manageability Advanced FeaturesAdvanced Features LegacySelect Technology ControlDell OpenManage Client Instrumentation Power ManagementPower management event Sleep Mode Wake-Up MethodsPress the power button Auto power onAdvanced Features Using RAID with Hard Drive Passwords About RAID ConfigurationsAbout RAID Configurations Segment Hard drive RAID LevelHard drive RAID Level 10 1+0 Configuring Your Computer for RAID Setting Your Computer to RAID-Enabled Mode About RAID Configurations About RAID Configurations About RAID Configurations Page About RAID Configurations About RAID Configurations About RAID Configurations Migrating to a RAID Level 0 Configuration Migrating to a RAID Level 5 Configuration Migrating to a RAID Level 1 ConfigurationMigrating to a RAID Level 10 Configuration Creating a Spare Hard Drive Rebuilding a Degraded RAID Level 1 Configuration Changing Between Tower and Desktop Orientations Setting Up Your ComputerSwitching From Tower to Desktop Orientation Setting Up Your ComputerSwitching From Desktop to Tower Orientation Installing Your Computer in an EnclosureSetting Up Your Computer Setting Up Your Computer Microsoft Windows XP Transferring Information to a New ComputerP Y D a T a F R O M T H E S O U R C E C O M P U T E R E a T E a W I Z a R D D I S K Microsoft Windows Vista Power Protection DevicesSurge Protectors Uninterruptible Power SuppliesLine Conditioners Setting Up Your Computer Securing Your Computer Securing Your ComputerChassis Intrusion Detection Security Cable LockSmart Cards and Fingerprint Readers PasswordsAbout Passwords Using an Administrator Password Using a Primary System PasswordUsing a Hard Drive Password Turning On and Activating TPM Trusted Platform Module TPMComputer Tracking Software Security Management SoftwareIf Your Computer Is Lost or Stolen Mouse Non-Optical Cleaning Your ComputerCleaning Your Computer Computer, Keyboard, and MonitorCDs and DVDs Floppy DriveSystem Setup System SetupEntering System Setup System Setup ScreensHyper-Threading, and supports 64-bit technology System Setup OptionsSystem System Info Processor InfoLocation Channel mode dual or single, and type by Dimm slotBoot Sequence on Memory InfoStorage devices regardless of the No Boot setting Boot from the next device listed in the boot sequenceWill not recognize USB storage devices COM3 The port is configured at 3E8h with IRQ 378h default 278h 3BCh Serial Port #1Resources are in use, the port is disabled COM1 The port is configured at 3F8h with IRQVirtualization Technology Off Virtualization Technology is disabledOn Virtualization Technology is enabled Video Primary VideoModify or delete the system password Password Drive Not Set defaultDefault Locked a valid administrator password is required toDoes not display any detected intrusions during Post Off The intrusion detection feature is disabledActivate Enables and activates TPM security Intrusions during PostUsing a power strip or surge protector Power is restoredOff default Computer on Off Do not use the Auto Power Time Time set in Auto Power TimeOr type the numbers in the appropriate time field Low Power ModeSystem will boot from the network Mode, Hibernate mode, or when turned offEnables or disables the numerical and mathematical features Post Hotkeys Boot SequenceChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Passwords Clearing Passwords and Cmos SettingsClearing Passwords and Cmos Settings Clearing Cmos Settings Flashing the Bios Clearing Passwords and Cmos Settings Power Lights Troubleshooting ToolsTroubleshooting Tools Light Pattern Diagnostic LightsDiagnostic Light Codes During Post 100101 102 Occurred Graphics card and restarting 103Determine if a conflict exists by Card failure has104 Beep CodesRepetitive Short beeps System Messages105 Code Description106 Hardware Troubleshooter Dell Diagnostics107 Starting the Dell Diagnostics From Your Hard Drive When to Use the Dell Diagnostics109 110 Dell Diagnostics Main Menu111 112 Troubleshooting TroubleshootingBattery Problems Drive ProblemsProblems writing to an optical drive Optical drive problems114 Hard drive problems Mail, Modem, and Internet Problems115 116 117 Error MessagesDo not use these characters in filenames Contact the Ieee 1394 device manufacturer Ieee 1394 Device ProblemsKeyboard Problems 118Program stops responding Lockups and Software ProblemsComputer does not start up Computer stops responding120 Other software problemsProgram is designed for an earlier Windows operating system Solid blue screen appearsMouse Problems Memory Problems121 122 Network Problems123 Power Problems124 Printer Problems125 Scanner ProblemsSound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor Problems126 Screen is difficult to read Screen is blank127 128 Only part of the screen is readable 3D image quality is poor129 130 Drivers Reinstalling SoftwareWhat Is a Driver? Reinstalling SoftwareUsing Windows Device Driver Rollback Reinstalling Drivers and UtilitiesSave and close any open files, and exit any open programs Using the Drivers and Utilities Disc133 Reinstalling Software 135 Starting System Restore Windows XP 136 Using Microsoft Windows System RestoreRestoring Your Operating System 137 Turn on the computer 138 Using Dell PC Restore and Dell Factory Image RestoreEnabling System Restore Windows XP Dell PC Restore139 140 141 Using the Operating System MediaReinstalling Windows XP or Windows Vista Before you BeginSave and close any open files and exit any open programs Turning Off Your Computer Adding and Replacing PartsBefore You Begin Recommended ToolsBefore Working Inside Your Computer 145 Removing the Computer CoverCover hinges Inside View of Your Computer146 Cover release latch147 Power supply System board Secondary hard drive baySystem Board Components Power connector Memory module Battery socket148 149 Power Supply DC Connector Pin Assignments150 DC Power Connector P1DC Power Connectors P3 and P5 DC Power Connector P2151 152 DC Power Connector P7DC Power Connectors P8, P9, P13, and P14 Pin Number Signal name AWG Wire +5 VDC Red153 DC Power Connector P10DC Power Connector P12 Pin Number Signal NameRemoving the Front Panel DC Power Connector P15 525-W PSU Only+12 Vcdc Blue/White Removing the Chassis Intrusion Switch Chassis Intrusion Switch155 Replacing the Chassis Intrusion Switch 157 Resetting the Chassis Intrusion DetectorMemory Memory Overview158 159 Addressing Memory With 4-GB ConfigurationsMemory module Securing clips Memory module connector Installing a Memory ModuleRemoving a Memory Module Cutouts DIMM1 Memory module connectorNotch Crossbar Adding and Replacing Parts 161162 Cards163 PCI CardsRelease tabs Release tab 165Card retention door Adding and Replacing Parts 167 Release tab 169 Card retention cover Screws 171Alignment guide Filler bracket 173 Release tab 175 PCI Express CardsCard retention cover 177 Card retention door Adding and Replacing PartsAlignment bar 179 Alignment bar Alignment guide Filler bracket 181 Adding and Replacing Parts 183 Alignment bar Drives Tower Computer Drive Configurations185 Additional Sata hard drive 186Media Card Reader 187 Desktop Computer Drive ConfigurationsReader Removing and Replacing the Metal Shield Lower Drive Bays About Metal Shields Present in Some Drive Configurations188 189 General Installation GuidelinesPower Cable Connectors Power cableSata data cable Sata Data Cable ConnectorsSAS Data Cable Connectors 190Disconnect the serial ATA cable from the hard drive Hard DriveRemoving a Hard Drive Tower or Desktop Computer Drive Cable ColorsBay Card Hard drive in secondary hard 193Hard drive in primary hard drive bay Blue tabs195 Connect one end of the serial ATA cable to the hard driveTo install a SAS hard drive 197 Removing an Optional Third Hard Drive Tower ComputerIf you are removing a SAS drive Power cable Serial ATA cable Sata connector199 Installing an Optional Third Hard Drive Tower Computer200 201 Removing an Optional Fourth Sata Hard Drive Tower ComputerSliding-plate lever Installing an Optional Fourth Hard Drive Tower Computer 203 Removing an Optional Third Hard Drive Desktop ComputerOptional serial ATA hard drive in lower 5.25-inch drive bay 205 Installing an Optional Third Hard Drive Desktop Computer Hard-drive holder 207Optional third hard drive is 209 Power cable Power supply Serial ATA cableOptional serial ATA hard drive desktop illustrated Installing an Additional Fan Fan slots Fan release tab Fan cable 211212 Drive Panel213 Removing the Drive Panel Tower ComputerDrive release latch 214 Replacing the Drive Panel Tower ComputerDrive panel tabs 215 Removing the Drive Panel Desktop ComputerReplacing the Drive Panel Desktop Computer 217 Tabs Installing a Drive-Panel InsertRemoving a Drive-Panel Insert Drive panel Drive-panel insert Drive-panel insert release219 Floppy Drive or Media Card ReaderIf you are removing a floppy drive Removing a Floppy Drive or Media Card Reader Tower Computer221 Floppy drive connector Floppy Adding and Replacing PartsAttach the screws to the new drive 222 223 If you are installing a floppy drive 225 Drive-conversion latch Power cable Floppy drive cableAdding and Replacing Parts 227 Floppy drive connector FloppyDrive retention insert 229 Power cable Removing an Optical Drive Tower Computer Optical Drive231 CD/DVD drive cable 233 Installing an Optical Drive Tower ComputerAdding and Replacing Parts CD/DVD-drive cable 235236 Removing an Optical Drive Desktop Computer237 Installing an Optical Drive Desktop ComputerAdding and Replacing Parts 239 Installing the Optional Speaker Speaker optional 241Speaker optional Removing the Processor Processor243 244 Heat-sink assembly245 Replacing the ProcessorProcessor cover Socket Processor cover Tab 246Center cover latch Release lever Rear alignment notch Indicator247 Front alignment notchCaptive screw housing Battery248 Removing the Battery About the Battery249 250 System battery Battery socket tabPanel Replacing the Battery251 USB port Headphone connector Microphone connectorPanel Components Removing the I/O Panel253 Heat-sink assembly Captive screw housingFan release lever 255 Replacing the I/O PanelPanel Removing the Power Supply Power SupplyPower supply screws Replacing the Power Supply257 Removing the System Board System Board259 Remove the system board screwsReplacing the System Board 261 Replacing the Front PanelReplacing the Computer Cover Getting Help Getting HelpObtaining Assistance 263DellConnect Online Services Technical Support and Customer Service265 Problems With Your OrderAutoTech Service Automated Order-Status ServiceGetting Help 267 Before You Call268 269 Contacting Dell270 271 AppendixFCC Notice U.S. Only FCC Class B272 Macrovision Product Notice273 Glossary274 275 276 277 278 279 280 281 282 283 284 285 286 287 288 289 290

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Windows operating system

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A solid blue screen appears

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