Dell 5150, 5100 Resolving Other Technical Problems, Program crashes, Program stops responding

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

A program crashes

SE E T H E S O F T W A R E D O C U M E N T A T I O N Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.

A program stops responding

EN D T H E P R O G R A M

1 Simultaneously press .

2 Click the Applications tab, and then select the program that is no longer responding.

3Click End Task.

Error messages appear

RE V I E W "ER R O R ME S S A G E S " O N P A G E 80 — Look up the message and take the appropriate action. See the software documentation.

Resolving Other Technical Problems

GO T O T H E DE L L SU P P O R T W E B S I T E Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 125 for a description of the hardware and software support provided by Dell.

E-M A I L DE L L Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 125 for a description of the hardware and software support provided by Dell.

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Solving Problems

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Contents Dell Inspiron 5100 Abbreviations and Acronyms Contents Uninterruptible Power Supplies Transferring Information to a New ComputerDell AccessDirect Button External Keyboard ProblemsConnecting to Wireless Local Area Networks Connecting a Television to the ComputerConnecting to a Network Adapter Accessing Help Error MessagesIf You Drop or Damage Your Computer Resolving Other Technical ProblemsReinstalling Microsoft Windows XP Resolving Software and Hardware Incompatibilities106 System and Battery Performance Optimization 124104 108157 Contents General Power Battery Air Travel EMC InstructionsWhen Using Your Computer When Working Inside Your Computer Ergonomic Computing HabitsBattery Disposal Protecting Against Electrostatic DischargeWhen Using Your Computer Tour of Your Computer Display Front ViewDisplay latch Keyboard SpeakerKE Y B O a R D ST a T U S LI G H T S Light is flashing PC Card slot Audio connectors 2CD or DVD drive Left Side ViewSecurity cable slot Battery/battery bayRight Side View MO D E M CO N N E C T O R Back View AC adapter connector Video TV-out connector Air ventsVideo connector Network connector AC adapter AC adapter connector Connects USB devices, such as a mouse, keyboard, or printer Modem/Mini PCI Hard drive Battery latch release Memory module coverBottom View Card coverTour of Your Computer Setting Up Your Computer Adjusting Font Sizes Adjusting Font and Icon SizesDell QuickSet Features Adjusting Icon SizesRight-Clicking the QuickSet Icon Connecting to the InternetDouble-Clicking the QuickSet Icon Setting Up Your Internet Connection Click Connect to the InternetModem and Internet Connection Problems Close the Phone and Modems Options windowSetting Up Your Computer Setting Up a Printer Printer CableUSB connector on computer Printer ProblemsConnecting a USB Printer USB printer On printer CableLine Conditioners Power Protection DevicesSurge Protectors Click Printers and Other HardwareUninterruptible Power Supplies Turning Off Your ComputerUsing a Batter y Battery Performance Power Meter Checking the Battery ChargeCharging the Battery Low-Battery WarningRemoving a Battery BatteryBattery and Power Problems Installing a BatteryStoring a Battery If the battery is not charging If battery life is shortUsing the Keyboard and Touch Pad Reprogramming the Button Dell AccessDirect ButtonNumeric Keypad Numeric keypadDisplay Functions Keyboard ShortcutsSystem Functions Microsoft Windows Logo Key Functions Power ManagementSpeaker Functions Touch Pad Touch pad Touch pad buttonsTouch Pad or Mouse Problems Customizing the Touch PadExternal Keyboard Problems Unexpected CharactersUsing the Keyboard and Touch Pad Using CDs, DVDs, Other Multimedia If you cannot play a CD, CD-RW, DVD, or DVD+RW Using CDs and DVDsCD or DVD Problems If you hear an unfamiliar scraping or grinding soundIf you have a problem with external speakers Sound and Speaker ProblemsIf you have a problem with integrated speakers Connecting a Television to the Computer Video ConnectionVideo cable Audio cable Composite Video Connection Video TV-out connector Video connector Enabling the Display Settings for a Television ATI Video ControllerNvidia Video Controller Using CDs, DVDs, and Other Multimedia Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup WizardNetwork Problems Connecting to Wireless Local Area NetworksInfrastructure Network Connecting to a Network in Windows XPDetermining Your Network Type Wireless network properties window appears Networks areaSetting Up a Home and Office Network Finalizing Your Network Connection Security Settings Click Properties Click Properties Setting Up a Home and Office Network Setting Up a Home and Office Network Setting Up a Home and Office Network Solving Problems Finding Solutions SeeSolving Problems Accessing Help Error MessagesClick Control Panel Click Add or Remove Programs Video and Display ProblemsIf the display is blank If the display is difficult to read Click Appearance and Themes Scanner ProblemsIf only part of the display is readable Write-protected Drive ProblemsIf you cannot save a file to a floppy drive Back of floppy diskIf you have problems with a hard drive PC Card ProblemsGeneral Program Problems Under Error-checking, click Check Now Click StartProgram crashes Resolving Other Technical ProblemsError messages appear Program stops respondingIf Your Computer Gets Wet Drivers What Is a Driver?If You Drop or Damage Your Computer Identifying Drivers Reinstalling DriversUsing Windows XP Device Driver Rollback Using the Drivers and Utilities CD Click Roll Back DriverManually Reinstalling Drivers for Windows XP Using System Restore Resolving Software and Hardware IncompatibilitiesCreating a Restore Point Restoring the Computer to an Earlier Operating StateBefore You Reinstall Reinstalling Microsoft Windows XPUndoing the Last System Restore Enabling System RestoreStarting Windows XP Setup Reinstalling Windows XPPreparing to Boot From the Operating System CD Completing the GUI Setup Completing the Operating System Setup Reinstalling Drivers and SoftwareSolving Problems Adding and Replacing Parts Captive screw Before You Add or Replace PartsMemory Securing clips Memory module 101Modem and Mini PCI Card Adding a Modem ScrewModem cable Pull-tab Adding a Mini PCI CardScrews 105 Metal securing tabs 2 Mini PCI card connectorMini PCI card Mini PCI card connector Hard DriveScrews Hard drive 107CD or DVD Drive Returning a Hard Drive to DellKeyboard Lever CD or DVD drive ScrewHinge cover Screws Keyboard 110111 112 P e n d i System Information SpecificationsMicroprocessor PC CardCommunications Ports and ConnectorsMemory 115116 VideoAudio Display 117118 AC Adapter 119120 PhysicalEnvironmental Using the System Setup Program OverviewChanging the Boot Sequence Viewing the System Setup ScreensSystem Setup Screens Commonly Used Options123 System Performance Overview System and Battery Performance OptimizationOptimizing Power Consumption and Battery Charge Time Variable Speed Fan Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Contacting Dell Definition of Third-Party Software and Peripherals127 128 Costa Rica China XiamenColombia Czech Republic Prague Website support.euro.dell.com130 Corporate France Paris Montpellier Website support.euro.dell.comHome and Small Business Germany Langen Website support.euro.dell.com132 Jamaica Ireland Cherrywood Website support.euro.dell.comItaly Milan Website support.euro.dell.com 133134 Japan Kawasaki Website support.jp.dell.comKorea Seoul Macao Latin AmericaLuxembourg Website support.euro.dell.com Malaysia PenangNetherlands Antilles MexicoMontserrat Netherlands Amsterdam Website support.euro.dell.com137 138 139 Spain Madrid Website support.euro.dell.comSweden Upplands Vasby Website support.euro.dell.com 140 141 Bracknell Website support.euro.dell.comUruguay Virgin Islands A. Austin, TexasBusiness VenezuelaRegulatory Notices NOM Information Mexico Only 144Limited Warranties and Return Policy What is covered by this limited warranty?What is not covered by this limited warranty? What will Dell do? How long does this limited warranty last?What do I do if I need warranty service? 146How will you fix my product? What if I purchased a service contract?May I transfer the limited warranty? 147Total Satisfaction Return Policy U.S. Only 148149 150 Total Satisfaction Return Policy Canada Only 151Dell-Branded Peripheral Products Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products Return PolicyMaking a Claim GuaranteeExclusions Limitation and Statutory Rights154 Intel’s Three Year Limited Warranty 155156 What are Errata?D ex 157158 See UPS 159160
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5100, 5150 specifications

The Dell Latitude series has been a cornerstone of business laptops with a reputation for reliability and performance. Two notable models in this lineup are the Dell 5150 (PP07L) and the Dell 5100 (PP08L). Both laptops cater to professionals seeking a balance between portability and robust functionality.

The Dell 5150 combines a sleek design with powerful internals. One of its main features is the Intel Core i5 processor, providing ample processing power for multitasking and running demanding applications. Equipped with a 15.6-inch display, the 5150 offers a resolution of up to 1920x1080 pixels, delivering vibrant visuals and crisp text, ideal for presentations and document editing. Enhanced graphics are supported by Intel HD Graphics, which ensures smooth performance for casual gaming and video playback.

On the connectivity front, the Dell 5150 excels with various ports including USB 3.0, HDMI, and an SD card reader, making it versatile for connecting peripherals. The laptop also supports Wi-Fi 6, ensuring faster and more reliable internet connections. Security features such as a fingerprint reader and optional smart card reader enhance data protection, meeting the needs of organizations with stringent security protocols.

Similarly, the Dell 5100 is designed to meet modern business requirements. This model also features an Intel Core i5 processor, paired with a generous amount of RAM, promoting efficient multitasking and productivity. The Dell 5100 stands out with its comprehensive battery life, allowing users to work remotely for extended periods without the need for frequent charging.

Its vibrant 15.6-inch Full HD display provides excellent image quality, catering to professionals who require precision in visual presentations. The laptop includes robust connectivity options as well and features upgraded Bluetooth technology for seamless device pairing.

Both the Dell 5150 and Dell 5100 prioritize user comfort with ergonomic keyboards that enhance typing ease, making them suitable for long work sessions.

With durability in mind, these laptops adhere to military-grade testing standards, ensuring they can withstand the rigors of travel and daily use. Overall, the Dell 5150 (PP07L) and Dell 5100 (PP08L) are compelling choices for business users seeking reliable performance, advanced features, and stylish designs in their computing devices. Their blend of technology and robust functionality positions them as strong contenders in the competitive business laptop market.