Dell 9020 owner manual Enhanced Pre-Boot System Assessment ePSA Diagnostics

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Diagnostics

If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

Enhanced Pre-Boot System Assessment (ePSA) Diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

•Run tests automatically or in an interactive mode

•Repeat tests

•Display or save test results

•Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

•View status messages that inform you if tests are completed successfully

•View error messages that inform you of problems encountered during testing

CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid results or error messages.

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed.

1.Power-on the computer.

2.As the computer boots, press the <F12> key as the Dell logo appears.

3.On the boot menu screen, select the Diagnostics option.

The Enhanced Pre-boot System Assessment window is displayed, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices.

4.If you wish to run a diagnostic test on a specific device, press <Esc> and click Yes to stop the diagnostic test.

5.Select the device from the left pane and click Run Tests.

6.If there are any issues, error codes are displayed. Note the error code and contact Dell.

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Contents Dell OptiPlex 9020 Mini Tower Page Contents Diagnostics Before Working Inside Your Computer Working on Your ComputerTurning Off Your Computer After Working Inside Your Computer Page Installing the Cover Removing and Installing ComponentsRecommended Tools Removing the CoverRemoving the Intrusion Switch Installing the Intrusion SwitchRemoving the Wireless Local Area Network Wlan Card Installing the Wireless Local Area Network Wlan Card Installing the Front Bezel Removing the Front BezelRemoving the Expansion Card Memory Module Guidelines Installing the Expansion CardInstalling the Memory Removing the Coin-Cell BatteryRemoving the Memory Removing the Hard Drive Installing the Coin-Cell BatteryRemoving the Optical Drive Installing the Hard DriveInstalling the Optical Drive Installing the Speaker Removing the Power SupplyRemoving the Speaker Page Removing the Heat Sink Assembly Installing the Power SupplyInstalling the Heat Sink Assembly Removing the ProcessorRemoving the System Fan Installing the ProcessorRemoving the Thermal Sensor Installing the System FanPage Removing the Power Switch Installing the Thermal SensorInstalling the Power Switch Removing the Input/Output I/O Panel Removing the System Board Installing the Input/Output I/O PanelInstalling the System Board Components Of The System Board System Board ComponentsPage System Setup Boot SequenceNavigation Keys Uefi System Setup OptionsCOM1 Sata Optional Computrace Service from Absolute Software KEK Erased and the keys will restore to default settings Page Post Behavior When Lookup Method is set to Static IP Jumper Settings Updating the BiosPassword Type System and Setup PasswordDisabling a System Password Page Enhanced Pre-Boot System Assessment ePSA Diagnostics DiagnosticsPage Power LED Diagnostics Troubleshooting Your ComputerBeep Code Error MessagesDIMM1 Page Page Page DDR3 SpecificationsPCI Drives Internal Connectors Controls and Lights Power Page Page Contacting Dell
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9020 specifications

The Dell OptiPlex 9020 is a highly regarded desktop solution favored by businesses and professionals for its reliability and performance. This model is part of Dell's renowned OptiPlex series, which is designed to meet the demands of corporate environments. One of its standout features is its versatile design, available in various form factors including Mini Tower, Small Form Factor, and All-in-One configurations, allowing organizations to choose the best fit for their workspace.

At the heart of the Dell 9020 lies the powerful Intel processor options, ranging from the Intel Core i3 to the more robust i7, ensuring smooth multitasking and efficient handling of demanding applications. The system supports up to 16GB of DDR3 RAM, which can be expanded, enabling users to increase memory capacity as their needs evolve. This ensures that the 9020 can keep pace with the growing demands of modern software.

The storage options for the Dell 9020 are flexible, accommodating traditional hard drives, as well as faster solid-state drives (SSDs). This capability allows for quick boot times, faster file access, and overall improved system performance. Additionally, the desktop features various connectivity options, including multiple USB ports, DisplayPort, and VGA outputs, making it easy to connect a range of peripherals and external monitors.

Security is a priority for Dell, and the OptiPlex 9020 incorporates advanced security features. These include a Trusted Platform Module (TPM) for secure data encryption, optional biometric fingerprint readers, and a chassis lock for physical security. These features are vital for businesses looking to protect sensitive information.

Another noteworthy characteristic of the Dell OptiPlex 9020 is its energy efficiency. The desktop complies with Energy Star certification, which not only reduces power consumption but also supports businesses in achieving sustainability goals. Furthermore, the system’s quiet operation and effective thermal management contribute to a conducive work environment.

In summary, the Dell OptiPlex 9020 stands out as an adaptable and powerful desktop solution. Its robust Intel processing power, expandable memory, versatile storage solutions, advanced security features, and energy-efficient design make it a fantastic choice for professionals and organizations alike, ensuring they remain productive and secure in a dynamic work landscape.
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