Asante Technologies VR2004 Series user manual Appendix C. Troubleshooting

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Appendix C. Troubleshooting

Before beginning the troubleshooting process, please check the System Requirements found in Chapter 1 have been met. If not, resolve the System Requirement deficiencies before attempting to troubleshoot further.

C.1 Troubleshooting with the Status LEDs

Consult Chapter 1.4 for information on the normal operation of the LEDs. For brevity, this table only shows abnormal or unusual status conveyed by the LEDs.

LEDs	Function	Color	Status	Problem	Suggestions
				Description

1,2,3,4	Link-Activity	Green	Off	No network connec-	Check network
				tion	cable connection

Wireless	Wireless	Green	Off	No wireless con-	Check network
(VR2004AC	Status			nection OR no	cable connection.
only)				traffic detected
COM	Dial-Up	Green	Off	No analog modem	Verify that the
	Modem			detected	router is configured
	Status				for dial-up Modem
					(see Chapter
					2.1.6). Check
					network cable
					connection

WAN	Link-Activity	Green	Off	No network connec-	Check broadband
				tion	modem, check
					network cable
					connection

Status	Router Status	Amber	On	Power-on self-test	If LED stays on,
				or router is being	contact Technical
				configured	Support.

Power	Power	Green	Off	No power to unit	Check power
					adapter and source

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Contents

User’s Manual FriendlyNET VR2004 SeriesBefore You Start Quick Start Guide Determine Your TCP/IP SettingsMac OS Item No TCP/IP Control Panel Description Your Setting Windows 98/Me Description Your SettingWindows NT/2000 Item No IP Configuration Description Your SettingWindows XP Red Hat Linux Install The HardwareConfigure Your Router FriendlyNET VPN Security Router Table of Contents FriendlyNET VPN Security Router Introduction FeaturesIsakmp IPSec SecuritySystem Requirements Package ContentsFront and Rear Panel Descriptions LED Setup Wizard ConfigurationDevice IP Settings Time Zone SettingsISP Settings Additional ISP Settings Enable Pptp Client Wireless Settings VR2004AC only WEP Security and Apple Airport Wireless Cards Modem SettingsEncryption Save and Restart VPN SettingsDevice Status Device InformationUp and running Not working ---------l l System Tools FriendlyNET VPN Security Router Dhcp Server Settings Advanced SettingsIP Address Pool Range Virtual Server SettingsIP Address Reservation Page Wireless Access Control Settings Static Routing Table Routing SettingsDynamic Routing Settings LAN Filter Settings Filter SettingsIP Address Range 192.168.123.10 to WAN Filter SettingsIP Address Range 172.16.203.1 to Password Settings Administrative SettingsSystem Log Miscellaneous Remote System AdministrationSystem Parameters Dynamic DNS Settings Mail Alert URL Filter SettingsSave and Restart FriendlyNET VPN Security Router Network-to-Network VPN ConfigurationLAN VR2004 ‘A’ West end Connection Name West-East Remote IP Network Remote IP Netmask Remote Gateway IP Mode 1- Dynamic IP AddressMode 2-Static fixed IP Address Client-to-NetworkRemote IP Network IPSec Keying IKE ModeEncryption Protocol Perfect Forward SecureIKE Life Time Manual ModePre-Shared Key Key LifeIncoming and Outgoing SPI Security Parameter Index Authentication ProtocolEncryption Key Authentication Key FriendlyNET VPN Security Router Appendix A. Warranty Statement and FriendlyCare Support Personalized Support On-line SupportAsanté Forums Appendix B. FCC Statement FriendlyNET VPN Security Router Troubleshooting with the Status LEDs Appendix C. TroubleshootingUsing Windows Ping Problems Accessing RouterUsing Macintosh WhatRoute Cabling Problems Other hints about cabling Macintosh Appendix D. Renewing Client IP AddressesWindows 98/Me Windows NT/2000FriendlyNET VPN Security Router Port Service Appendix E. Service PortsFriendlyNET VPN Security Router Application Software Compatibility Appendix F. Hardware and Software CompatibilityProtocols Supported Network and Client Platforms compatibilityFriendlyNET VPN Security Router Software Overview Appendix G. SpecificationsAdvanced Settings Applications Interoperability Performance Red Hat Linux Appendix H. Configuring a System Log ServerMac OS Click on the Firewall tab and click New... to add a new rule Microsoft Windows Optimum Performance Appendix I. Your 802.11b Wireless NetworkSecurity Administrator’s PasswordWEP Encryption MAC Address ControlSales