Asante Technologies VR2004 Series user manual Appendix C. Troubleshooting

Page 55

Appendix C. Troubleshooting

Before beginning the troubleshooting process, please check the System Requirements found in Chapter 1 have been met. If not, resolve the System Requirement deficiencies before attempting to troubleshoot further.

C.1 Troubleshooting with the Status LEDs

Consult Chapter 1.4 for information on the normal operation of the LEDs. For brevity, this table only shows abnormal or unusual status conveyed by the LEDs.

LEDs

Function

Color

Status

Problem

Suggestions

 

 

 

 

Description

 

 

 

 

 

 

 

1,2,3,4

Link-Activity

Green

Off

No network connec-

Check network

 

 

 

 

tion

cable connection

 

 

 

 

 

 

Wireless

Wireless

Green

Off

No wireless con-

Check network

(VR2004AC

Status

 

 

nection OR no

cable connection.

only)

 

 

 

traffic detected

 

COM

Dial-Up

Green

Off

No analog modem

Verify that the

 

Modem

 

 

detected

router is configured

 

Status

 

 

 

for dial-up Modem

 

 

 

 

 

(see Chapter

 

 

 

 

 

2.1.6). Check

 

 

 

 

 

network cable

 

 

 

 

 

connection

 

 

 

 

 

 

WAN

Link-Activity

Green

Off

No network connec-

Check broadband

 

 

 

 

tion

modem, check

 

 

 

 

 

network cable

 

 

 

 

 

connection

 

 

 

 

 

 

Status

Router Status

Amber

On

Power-on self-test

If LED stays on,

 

 

 

 

or router is being

contact Technical

 

 

 

 

configured

Support.

 

 

 

 

 

 

Power

Power

Green

Off

No power to unit

Check power

 

 

 

 

 

adapter and source

 

 

 

 

 

 

User’s Manual

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Contents User’s Manual FriendlyNET VR2004 SeriesBefore You Start Quick Start Guide Determine Your TCP/IP SettingsMac OS Item No TCP/IP Control Panel Description Your Setting Windows 98/Me Description Your SettingWindows NT/2000 Item No IP Configuration Description Your SettingWindows XP Red Hat Linux Install The HardwareConfigure Your Router FriendlyNET VPN Security Router Table of Contents FriendlyNET VPN Security Router Introduction FeaturesIsakmp IPSec SecuritySystem Requirements Package ContentsFront and Rear Panel Descriptions LED Setup Wizard ConfigurationDevice IP Settings Time Zone SettingsISP Settings Additional ISP Settings Enable Pptp Client Wireless Settings VR2004AC only WEP Security and Apple Airport Wireless Cards Modem SettingsEncryption Save and Restart VPN SettingsDevice Status Device InformationUp and running Not working ---------l l System Tools FriendlyNET VPN Security Router Dhcp Server Settings Advanced SettingsIP Address Pool Range Virtual Server SettingsIP Address Reservation Page Wireless Access Control Settings Static Routing Table Routing SettingsDynamic Routing Settings LAN Filter Settings Filter SettingsIP Address Range 192.168.123.10 to WAN Filter SettingsIP Address Range 172.16.203.1 to Password Settings Administrative SettingsSystem Log Miscellaneous Remote System AdministrationSystem Parameters Dynamic DNS Settings Mail Alert URL Filter SettingsSave and Restart FriendlyNET VPN Security Router Network-to-Network VPN ConfigurationLAN VR2004 ‘A’ West end Connection Name West-East Remote IP Network Remote IP Netmask Remote Gateway IP Mode 1- Dynamic IP AddressMode 2-Static fixed IP Address Client-to-NetworkRemote IP Network IPSec Keying IKE ModeEncryption Protocol Perfect Forward SecureIKE Life Time Manual ModePre-Shared Key Key LifeIncoming and Outgoing SPI Security Parameter Index Authentication ProtocolEncryption Key Authentication Key FriendlyNET VPN Security Router Appendix A. Warranty Statement and FriendlyCare Support Personalized Support On-line SupportAsanté Forums Appendix B. FCC Statement FriendlyNET VPN Security Router Troubleshooting with the Status LEDs Appendix C. TroubleshootingUsing Windows Ping Problems Accessing RouterUsing Macintosh WhatRoute Cabling Problems Other hints about cabling Macintosh Appendix D. Renewing Client IP AddressesWindows 98/Me Windows NT/2000FriendlyNET VPN Security Router Port Service Appendix E. Service PortsFriendlyNET VPN Security Router Application Software Compatibility Appendix F. Hardware and Software CompatibilityProtocols Supported Network and Client Platforms compatibilityFriendlyNET VPN Security Router Software Overview Appendix G. SpecificationsAdvanced Settings Applications Interoperability Performance Red Hat Linux Appendix H. Configuring a System Log ServerMac OS Click on the Firewall tab and click New... to add a new rule Microsoft Windows Optimum Performance Appendix I. Your 802.11b Wireless NetworkSecurity Administrator’s PasswordWEP Encryption MAC Address ControlSales

VR2004 Series specifications

Asante Technologies has been at the forefront of networking solutions for businesses, and their VR2004 Series is a testament to their dedication to innovation and performance. Designed with small to medium-sized businesses in mind, this series offers a robust solution for modern networking needs. The VR2004 Series combines advanced technologies with a user-centric design, ensuring effective management and seamless connectivity.

One of the standout features of the VR2004 Series is its high-speed performance. Equipped with a powerful processor, the VR2004 enables rapid data processing and efficient handling of multiple connections. This ensures that businesses can rely on steady and fast network access, even during peak usage times. With multiple Gigabit Ethernet ports, the series caters to the bandwidth demand of various applications, from video conferencing to large file transfers.

Security is paramount in today’s digital landscape, and the VR2004 Series is equipped with advanced security features to protect business data. It includes built-in firewall capabilities, VPN support, and intrusion detection systems, allowing businesses to secure their networks against unauthorized access and cyber threats. The user-friendly interface simplifies the management of these security settings, making it accessible even for those without extensive technical knowledge.

Another significant aspect of the VR2004 Series is its scalability. Businesses can start with the basic model and expand their network capabilities as their needs grow. This flexibility is crucial in a fast-paced business environment where companies need to adapt quickly to changing demands. The VR2004 can support various configurations to accommodate growth without necessitating a complete network overhaul.

Additionally, Asante Technologies includes user-friendly management tools in the VR2004 Series. These tools allow administrators to easily monitor network performance, troubleshoot issues, and configure settings without the need for complex command-line interfaces. This level of simplicity enhances productivity and reduces downtime, ultimately leading to a more efficient operation.

In conclusion, the Asante Technologies VR2004 Series stands out for its combination of high performance, advanced security features, scalability, and user-friendly management tools. Its dedication to supporting the needs of small to medium-sized businesses makes it a formidable choice in the networking solutions market. With the VR2004 Series, organizations can enjoy reliable connectivity and robust performance, enabling them to focus on their core business activities without worrying about their network infrastructure.