D-Link DI-624M Contacting Technical Support, Tech Support for customers within the United States

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DI-624M User’s Manual

Contacting Technical Support

Contacting Technical Support

You can find software updates and user documentation on the D-Link website.

D-Link provides free technical support for customers within the United States and within Canada for the duration of the warranty period on this product.

U.S. and Canadian customers can contact D-Link technical support through our web site, or by phone.

Tech Support for customers within the United States:

D-Link Technical Support over the Telephone: (877) 453-5465

24 hours a day, seven days a week. D-Link Technical Support over the Internet: http://support.dlink.com email:support@dlink.com

Tech Support for customers within Canada:

D-Link Technical Support over the Telephone: (800) 361-5265

Monday to Friday 8:30am to 9:00pm EST D-Link Technical Support over the Internet: http://support.dlink.ca email:support@dlink.ca

When contacting technical support, please provide the following information:

·Serial number of the unit

·Model number or product name

·Software type and version number

D-Link Systems, Inc.

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Contents Page Table of Contents Device Info Log Stats WirelessWarranty System Firmware MiscMinimum System Requirements Package ContentsIntroduction Features and Benefits Auto MDI/MDIX LAN Ports Reset ButtonDC Power Connector Hardware OverviewLEDs Wireless Basics Standards-Based Technology Getting Started Using the Configuration Menu Home Wizard WizardWireless Channel Super G Mode DisabledHome Wireless Ssid Broadcast Security Authentication WEP Encryption Key TypeKeys Home WAN Dynamic IP Address Host Name MAC AddressHome WAN Static IP Address Clone MAC AddressPrimary DNS Address Secondary DNS IP Address Subnet MaskHome WAN PPPoE PPPoEAuto-reconnect Home LAN LANHome Dhcp DhcpAdvanced Virtual Server Virtual ServerDI-624M User’s Manual Applications Example #2Advanced Applications Public Type Name Trigger Port Trigger Type Public PortPort FiltersAdvanced Filters IP Filters IP FiltersFilters MAC Filters Name MAC Address Dhcp Client Advanced Filters MAC FiltersParental Control Advanced Parental Control URL BlockingURL Blocking Keywords Advanced Parental Control Domain Blocking Domain Blocking Permitted DomainsBlocked Domains Action FirewallAdvanced Firewall Firewall RulesAdvanced DMZ DMZAdvanced Performance PerformanceDtim Interval Preamble Type CTS Mode Tools Admin AdminUser is the User login name Administrator Password UserTime Zone Default NTP Server Set the Time Daylight Saving TimeTools Time Load Settings from Local Hard Drive SystemTools System Firmware Upgrade Browse FirmwareTools Firmware Tools Misc MiscPing Test Restart Device Block WAN Ping Gaming Mode Dynamic DNS VPN Pass ThroughStatus Device Info Device InfoLAN Log Status LogView Log Email Address Status Log Log SettingsStatus Wireless StatsStatus Stats Troubleshooting Default DI-624M User’s Manual Double-click on Network Adapters Why can’t I get a wireless connection? Why does my wireless connection keep dropping?Resetting the DI-624M to Factory Default Settings Forgot my encryption keyS e t Button Technical Specifications Weight Physical DimensionsWireless Transmit Power Power InputReceiver Sensitivity Why can´t I access the Web based configuration? Frequently Asked QuestionsHow to tell straight-through cable from a crossover cable DI-624M User’s Manual DI-624M User’s Manual DI-624M User’s Manual DI-624M User’s Manual Click Specify an IP Address Click on the DNS Configuration tab Highlight Internet Protocol TCP/IP and click Properties Right-click on My Network Places and select PropertiesDI-624M User’s Manual DI-624M User’s Manual DI-624M User’s Manual DI-624M User’s Manual DI-624M User’s Manual How do I open ports on my router? To set up your routerClick Apply and then click Continue What is DMZ? How do I configure the DMZ Host?Demilitarized Zone DI-624M User’s Manual DI-624M User’s Manual What are virtual servers? How do I use PC Anywhere with my DI-624M router?Create a second entry as shown below Link Systems, Inc How can I use eDonkey behind my D-Link Router? How do I set up my router for Socom on my Playstation 2? Click on Advanced and then click FirewallClick Apply and then Continue How can I use Gamespy behind my D-Link router? Schedule Always Private Port Public PortPrivate Port Public Port How do I configure my router for KaZaA and Grokster? Click on Advanced and then click Virtual Server How do I configure my router to play Warcraft 3?How do I use NetMeeting with my D-Link Router? Configure the Game Port information on each computerWAN LAN For File Sharing Click on Advanced and then Virtual Server Click OK DI-624M User’s Manual What is NAT? Appendix Change Admin PasswordChange the default LAN IP address Set up MAC FilteringGlossary DI-624M User’s Manual DI-624M User’s Manual DI-624M User’s Manual Megabyte MB Megabits per second Mbps DI-624M User’s Manual DI-624M User’s Manual Virtual LAN Tech Support for customers within Canada Contacting Technical SupportTech Support for customers within the United States Link Technical Support over the Telephone 877Warranty Link Systems, Inc 101 Link Systems, Inc 102 Link Systems, Inc 103 Registration