D-Link DIR-657 manual Troubleshooting, Why can’t I access the web-based configuration utility?

Page 108

Section 6 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DIR-657. Read the following descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your computer will look similar to the following examples.)

1. Why can’t I access the web-based configuration utility?

When entering the IP address of the D-Link router (192.168.0.1 for example), you are not connecting to a website on the Internet or have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility.

•Make sure you have an updated Java-enabled web browser. We recommend the following:

•Internet Explorer 6.0 or higher

•Chrome 2.0 or higher

•Safari 3.0 or higher

•Firefox 3.0 or higher

•Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.

•Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate, Norton Personal Firewall, and Windows XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it.

D-Link DIR-657 User Manual

103

Image 108

Contents Page Preface Revision Date DescriptionInitial release Table of Contents Wireless Security TroubleshootingWireless Basics 111 113ProductPackageOverviewContents System Requirements Computer with the followingBrowser Requirements Introduction Total PerformanceFeatures Other Features Include Hardware Overview ConnectionsFront View LEDs Installation Before you BeginWireless Installation Considerations Getting Started Configuration Web-based Configuration UtilitySetup Wizard Click Wireless Connection Setup Wizard to begin. Skip toPage Page Page Manual Configuration Dynamic CableMy Internet Connection Host Name Use Unicasting MAC AddressInternet Setup PPPoE DSLReconnect Mode Select either Always-on,On-Demand, or Manual PptpAddress Mode Username Password Reconnect ModeAddress DNS ServersStatic assigned by ISP Wireless Settings ScheduleNetwork Settings IP Address Subnet MaskDhcp Server Settings NetBIOS ScopeDhcp Reservation Dynamic Dhcp IP addresses ClientsMedia Server IPv6 Internet Connection IPv6 Manual Setup Auto DetectionAutoconfiguration Type Select Stateful DHCPv6 Static IPv6 StatefulMy IPv6 Connection WAN IPv6 Address Settings Static IPv6 StatelessSelect either Slaac + Rdnss or Slaac + Stateless DHCPv6 Autoconfiguration Stateful My IPv6 Connection IPv6 DNS SettingsAutoconfiguration Stateless PPPoE Stateful Autoconfiguration Type Select Stateful DHCPv6 PPPoE Stateless Configuration IPv6 in IPv4 Tunneling Stateful IPv6 in IPv4 Tunneling Stateless To 4 Tunneling Stateful Enter the primary and secondary DNS server addressesEnter the IPv6 Address Lifetime in minutes To 4 Tunneling Stateless Lifetime6rd Stateless Lifetime minutes6rd Stateful Link-Local Connectivity Parental Controls Virtual Server Name IP Address Inbound Filter SchedulePort Forwarding TCP/UDPApplication Rules Name TriggerFirewall Enable Traffic Shaping QoS EngineManual Uplink Speed Automatic Classification Dynamic FragmentationConfiguration Network Filters MAC Address Dhcp Client ClearAccess Control Access Control WizardPage Page Configure Website Select Allow or Deny Filter Below Website FiltersInbound Filters Action Select Allow or DenyFirewall Settings Application Level Gateway Configuration Routing Advanced Wireless Settings Wish Settings Enable WishAutomatic Wish Rules Wi-Fi Protected Setup WPS PIN Settings Current PIN Reset PIN to DefaultAdd Wireless Station Device WizardAdvanced Network Settings Guest Zone Between Zones zones createdIPv6 Firewall IPv6 Routing Administrator Settings ServerTime Settings SysLog Email Settings NotificationSystem Settings Load Settings from Local Hard DriveReboot Device Update Firmware Ddns System Check Schedules Wireless LAN Device InformationGeneral Log What to View View LevelsClear Email Now Save Log Stats Active SessionsWireless IPv6 Support Wireless Security What is WPA?Wi-PnP Wireless Setup Page Wireless Security Setup Wizard Wireless Security Setup WizardPage Configure WPA-Personal PSK Configure WPA-Enterprise Radius Page Using Windows 7 and WPS for Wireless Configuration Security Double-click the DIR-657 router Page Page Connect to a Wireless Network Using WindowsPage Page Using Windows Vista Configure Wireless Security Page Using Windows XP Configure WPA-PSK Page Troubleshooting Why can’t I access the web-based configuration utility?What can I do if I forgot my password? Ping url -f -l MTU value Page Wireless Basics What is Wireless?Home Small Office and Home OfficeCentralize your router or Access Point Eliminate InterferenceSecurity Wireless Modes Networking Basics Check your IP addressStep Step Highlight Internet Protocol TCP/IP and click PropertiesTechnical Specifications Trademarks FCC CautionFCC Radiation Exposure Statement Industry Canada StatementRadiation Exposure Statement