Linksys HG200 manual Appendix a Troubleshooting, Common Problems and Solutions

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Home Wireless-G Gateway

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Gateway. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys international website at www.linksys.com/international.

Common Problems and Solutions

1.I need to set a static IP address on a computer.

You can assign a static IP address to a computer by performing the following steps:

•For Windows 98 and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Gateway. Make sure that each IP address is unique for each computer or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Gateway. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

•For Windows 2000:

1.Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections.

2.Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option.

3.In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and click the Properties button. Select Use the following IP address option.

4.Enter a unique IP address that is not used by any other computer on the network connected to the Gateway.

5.Enter the Subnet Mask, 255.255.255.0.

6.Enter the Default Gateway, 192.168.1.1 (Gateway’s default IP address).

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents 4802GHz.11g Home Wireless-G Word definition How to Use this GuideCopyright and Trademarks Table of Contents Ethernet Adapter Network Ports and Reset Button on Side Panel23 Internet Access Welcome IntroductionWhat’s in this User Guide? Home Wireless-G Gateway Gateway’s Functions Planning Your NetworkIP Addresses What’s an IP Address?Dynamic IP Addresses Dhcp Dynamic Host Configuration Protocol ServersPorts and Reset Button on Side Panel Getting to Know the Home Wireless-G GatewayLEDs on Side Panel WirelessBottom Panel with Stand in Closed Position Bottom PanelOverview Connecting the Home Wireless-G GatewayConnect the Adsl Line Wired Connection to a ComputerWireless Connection to a Computer Wireless Configuring the Home Wireless-G GatewaySetup Administration Access RestrictionsSecurity Applications & GamingSetup Tab How to Access the Web-based UtilityBasic Setup Tab Internet SetupStatic IP RFC 1483 Bridged Dynamic IPRFC 1483 Routed RFC 1483 RoutedRFC 2364 PPPoA RFC 2516 PPPoENetwork Setup Bridged Mode OnlyOptional Settings required by some ISPs Configuring the Home Wireless-G Gateway Setup Tab TZO.com Ddns TabDynDNS.org Advanced Routing Advanced Routing Tab13 Routing Table Wireless Network Wireless TabBasic Wireless Settings Tab 15 Pre-Shared Key Wireless Security Tab16 WEP Wireless Network Access Wireless Access TabAdvanced Wireless Advanced Wireless Settings TabVPN Passthrough Security TabFirewall Additional Filters22 Firewall Log Block WAN RequestsInternet Access Tab Access Restrictions Tab25 List of PCs Single Port Forwarding Applications and Gaming TabSingle Port Forwarding Tab 28 Port Range Forwarding Port Range Forwarding Tab29 Port Triggering Port Triggering Tab30 DMZ DMZ TabApplication-based QoS QoS TabQoS Management Tab Administration TabGateway Access IGMP-Proxy UPnPEmail Alerts Reporting TabReporting Backup&Restore Tab Diagnostics TabBackup Configuration Restore ConfigurationUpgrade from LAN Factory Defaults TabFirmware Upgrade Tab Reboot Reboot TabGateway Tab Status TabGateway Information Internet Connection42 Local Network Local Network Tab45 Wireless PVC Connection DSL Connection TabDSL Status Need to set a static IP address on a computer Appendix a TroubleshootingCommon Problems and Solutions Want to test my Internet connection Home Wireless-G Gateway Home Wireless-G Gateway TCP UDP Can’t get the Internet game, server, or application to work Need to upgrade the firmware To start over, I need to set the Gateway to factory defaultFirmware upgrade failed, and/or the Power LED is flashing My DSL service’s PPPoE is always disconnectingPower LED flashes continuously Where is the Gateway installed on the network? Frequently Asked QuestionsIs IPSec Passthrough supported by the Gateway? Does the Gateway support IPX or AppleTalk?Does the Gateway support ICQ send file? What is Network Address Translation and what is it used for?What is DMZ Hosting? What is the Ieee 802.11g standard? What are the advanced features of the Gateway?Is the Gateway cross-platform compatible? How many ports can be simultaneously forwarded?What is ad-hoc mode? What Ieee 802.11b and 802.11g features are supported?What is infrastructure mode? What is roaming?What is Spread Spectrum? What is the ISM band?What is DSSS? What is FHSS? And what are their differences? What is WEP?Have excellent signal strength, but I cannot see my network How do I reset the Gateway?How do I resolve issues with signal loss? Security Threats Facing Wireless Networks Appendix B Wireless SecuritySecurity Precautions Appendix B Wireless Security Home Wireless-G Gateway Windows 98 or Me Instructions Figure C-1 IP Configuration ScreenFigure C-3 MAC Address/Physical Address Windows 2000 or XP InstructionsAppendix D Upgrading Firmware Figure D-1 Firmware UpgradeAppendix E Glossary Home Wireless-G Gateway Home Wireless-G Gateway Home Wireless-G Gateway Home Wireless-G Gateway Home Wireless-G Gateway Home Wireless-G Gateway Appendix F Regulatory Information Radio EN 300 EMC EN 301 489-1, EN 301 Safety EN Belgium Location Frequency Range MHz Power Eirp Applicable Power Levels in FranceOpen the Wireless Network Connection window Wireless AdaptersHome Wireless-G Gateway Appendix G Warranty Information Lite, G.922.3, G.992.5, T1.413i2 Appendix H SpecificationsModel Number HG200 Standards Operating Humidity Outside of Europe Mail Address Appendix I Contact InformationEurope Mail Address
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