Toshiba P300 user manual Fingerprint sensor, ExpressCard

		Troubleshooting
Fingerprint sensor
	Problem	Procedure
	Reading of the	Please try again using the correct posture. Refer
	fingerprint was not	to Using the fingerprint sensor in Chapter 4,
	successful	Operating Basics.
		Try the recognition process again using another
		enrolled finger.
	The fingerprint cannot	Try the recognition process again using another
	be read due to injuries	enrolled finger.
	to the finger	If fingerprints from all the enrolled fingers cannot
		be read, please logon by using the keyboard to
		input the password for the time being.
		If problems persist, contact your dealer.
	Fingerprint Pre-OS	Please use TOSHIBA HW Setup to register the
	feature or Single Sign	User Password if it was not registered.
	On feature cannot be
	enabled
	Fingerprint Pre-OS	Make sure you have enroll finger in windows
	feature does not work	account.
		Set the User Password by using TOSHIBA HW
		Setup and restart the system.
		Make sure place a checkmark in “Enable Pre-OS
		Fingerprint Authentication” on the TrueSuite
		Access Manager setting.

ExpressCard

Refer also to Chapter 8, Optional Devices.

Problem	Procedure
ExpressCard error	Reset the ExpressCard to make sure it is firmly
occurs	connected.
	Make sure the connection between the external
	device and the card is firm.
	Check the card’s documentation.
	If problems persist, contact your dealer.

User’s Manual 9-17