Apple MC413LL/A manual Locating Your Product Serial Number

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If you have a problem using your iMac or working with the Mac OS

åIf the answers to your questions are not in this manual, look in Mac Help for instructions and troubleshooting information. In the Finder, choose Help > Mac Help.

åCheck the Apple Support website at www.apple.com/support for the latest troubleshooting information and software updates.

If your date and time settings get lost repeatedly

You may need to have the internal backup battery replaced. The battery in your iMac isnÕt user-replaceable. Contact an Apple Authorized Service Provider or an Apple Store retail location for more information.

Locating Your Product Serial Number

The serial number for your iMac is on the bottom of the stand or you can use System Profiler to find it. Choose Apple ( ) > About This Mac from the menu bar and then click More Info. Click the Hardware disclosure triangle to view the serial number.

74Chapter 5 Troubleshooting

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Contents User’s Guide Page Contents Installing Memory Index Page Getting Started What’s in the Box Setting up Your iMac Getting Started Connect the keyboard and mouse cables Getting Started More Information If you would like more information, see the followingShut Down Your iMac Putting Your iMac to Sleep or Shutting It DownPut Your iMac to Sleep Getting to Know Your iMac For the Latest InformationBasic Features of Your iMac Apple RemoteBuilt-in speakers Power indicator lightSlot-loading optical disc drive Remote restAdditional Features of Your iMac Built-in microphone Camera indicator lightBuilt-in iSight camera Built-in infrared IR receiverPorts on Your iMac Audio in/optical digital audio in port Two FireWire 400 portsMini-DVI video out port Ethernet port 10/100/1000Base-T Headphone out/optical digital audio portAdditional Components of Your iMac Memory access Power portSecurity slot Power button AirPort Extreme wireless technology insideCustomizing Your Desktop and Setting Your Preferences Monitoring Printing Connecting a PrinterTo set up a printer To check for updated software Keeping Your Software Up to DateTransferring Files to Another Computer Page Using Your iMac Using Mighty Mouse Configuring Mighty Mouse To open Keyboard & Mouse preferencesKeyboard Controls More Information About Mighty MouseKeyboard equivalent Apple Remote button Using the Apple Remote and Front Row Your Apple Remote can To use your Apple RemotePairing Your Apple Remote To pair your Apple Remote with your iMacTurning Off IR Reception Replacing the Apple Remote BatteryTo delete a pairing between the Apple Remote and your iMac To turn off IR receptionTo replace the battery More Information About the Apple RemoteUsing Your iSight Camera with iMovie HD Using the Built-in iSight CameraTaking Pictures with Photo Booth To capture live videoVideoconferencing with iChat AV Turning Off the iSight Camera To start a videoconferenceUnderstanding AirPort Extreme Wireless Networking How AirPort Provides Wireless Internet AccessMore Information About AirPort Connecting to an Ethernet Network More Information About Using EthernetUsing Audio Devices Headphone Out/Optical Digital Audio Out PortMore Information About Using Audio Audio In/Optical Digital Audio In PortConnecting External Displays, Televisions, and Video Devices Connecting an External Display, Projector, TV, or VCRTo connect a TV or VCR to your iMac More Information About Using an External Display or TVTo connect an external display or projector Using High-Speed Universal Serial Bus USB Using USB DevicesUsing Multiple USB Devices at the Same Time More Information About USBConnecting FireWire Devices These are some of the things you can do with FireWireUsing FireWire Devices More Information About FireWireUsing Your Optical Drive Inserting a CD or DVD Disc To use a CD or DVD disc, follow these stepsTo eject a disc, do one of the following Ejecting a DiscPlaying DVD Discs More Information About Recording CDs To record music to a CD-R or CD-RW disc using iTunesRecording CD-R and CD-RW Discs Securing Your iMac Page Installing Memory To install memory Replacing the MemoryRemove the memory access door and set it aside Remove Memory modules Levers Push levers Memory modules Raise stand To check the memory installed in your iMac Making Sure Your iMac Recognizes the New MemoryPage Troubleshooting5 Problems That Prevent You from Using Your iMac If your iMac won’t respond or the pointer won’t moveIf the iMac won’t turn on or start up To install Mac OS Reinstalling the Software That Came with Your iMacInstalling Mac OS To install applications Installing ApplicationsWhen an Application Doesn’t Respond To force an application to quitIf you have trouble using AirPort wireless communication Other ProblemsIf you have a problem with an application If you have a problem with your Internet connection If you have trouble ejecting a discIf your date and time settings get lost repeatedly Locating Your Product Serial NumberUsing Apple Hardware Test To use Apple Hardware TestPage Specifications Page Safety, Use, and Care Information Safety Instructions for Setting Up and Using Your iMacAppendix B Safety, Use, and Care Information Connectors and Ports Do Not Make Repairs YourselfLaser Information High-Risk Activities WarningAvoid Hearing Damage Understanding ErgonomicsShoulders relaxed Mouse To clean your iMac screen, do the following Cleaning Your iMacCleaning Your iMac Display Carrying Your iMacConnecting to the Internet There are four kinds of Internet connectionsBefore you can connect to the Internet, you need to To find the settings on a Mac OS X computerTo find the settings on a Windows PC Gathering the Information You Need Manually Using Dhcp with a manual address Using BootP PPP Using Network Setup Assistant to Connect To use Network AssistantTurn the modem on and off and reset the modem hardware Troubleshooting Your ConnectionTo use Network Diagnostics Cable Modem, DSL, and LAN Internet ConnectionsCheck System Preferences settings PPPoE ConnectionsNetwork Connections Regulatory Compliance Information Compliance StatementEuropean Community Wireless Radio UseExposure to Radio Frequency Energy Europe-EU Declaration of ConformityExternal USB Modem Information Apple and the EnvironmentBattery Disposal Information Disposal and Recycling InformationTaiwan European Union-Disposal Information Page Index 101Ethernet cable 44 port 21 using 103 USB 104