Apple Personal Computer manual Problems with Your Internet Connection, To use Network Diagnostics

Page 47

For more information about Apple Hardware Test, see the Apple Hardware Test Read Me file on the Mac OS X Install Disc 1.

Problems with Your Internet Connection

Your MacBook has the Setup Assistant application to help walk you through setting up an Internet connection. Open System Preferences and click Network. Click the “Assist me” button to open Network Setup Assistant.

If you have trouble with your Internet connection, you can try the steps in this section starting with Network Diagnostics.

To use Network Diagnostics:

1 Choose Apple ( ) > System Preferences.

2Click Network and then click “Assist me.”

3Click Diagnostics to open Network Diagnostics.

4Follow the onscreen instructions.

If Network Diagnostics can’t resolve the problem, there may be a problem with the Internet service provider (ISP) you are trying to connect to, with an external device you are using to connect to your ISP, or with the server you are trying to access. You can try the following steps.

Cable Modem, DSL, and LAN Internet Connections

Make sure all modem cables are fully plugged in. Check the modem power cord, the cable from the modem to the computer, and the cable from the modem to the wall jack. Also check the cables and power supplies for Ethernet hubs and routers.

Chapter 4 Problem, Meet Solution

47

Image 47
Contents Page Music Publish Page Contents Looking for Something? Ready, Set Up, Go Ready, Set Up, Go What’s in the Box Setting Up Your MacBookAC plug MagSafe connector ¯ MagSafe power port AC power cord Gigabit Ethernet port 10/100/1000Base-T Ethernet cable Power button Trackpad Configure your MacBook with Setup Assistant Customize the Mac OS X desktop and set preferences To wake your MacBook Putting Your MacBook to Sleep or Shutting It DownPutting Your MacBook to Sleep To put your MacBook to sleep, do one of the followingShutting Down Your MacBook Life with Your MacBook Page Life with Your MacBook Basic Features of Your MacBook Built-in stereo speakers Keyboard Features of Your MacBook Brightness controls Ports on Your MacBook ¯ MagSafe power port Using the MacBook Battery Charging the Battery To get Mac Help Getting AnswersTo learn about See More InformationTechnology Boost Your Memory Boost Your Memory Removing the Battery Installing Additional MemoryBoost Your Memory Installing Memory Levers Notches Insert this Replacing the Battery To check the computer’s memory Making Sure Your MacBook Recognizes the New MemoryProblem, Meet Solution To force an application to quit Problems That Prevent You from Using Your MacBookIf your MacBook doesn’t respond or the pointer doesn’t move Problem, Meet Solution If your MacBook doesn’t turn on or start up If the display suddenly goes black or your MacBook freezes To use Apple Hardware Test Using Apple Hardware TestIf you forgot your password If you have trouble ejecting a discCable Modem, DSL, and LAN Internet Connections Problems with Your Internet ConnectionTo use Network Diagnostics PPPoE Connections Turn the modem off and on to reset the modem hardwareTo check Network preference settings Network Connections Problems with AirPort Extreme Wireless CommunicationKeeping Your Software Up to Date To check for updated softwareInstalling Mac OS X and Applications Reinstalling the Software That Came with Your MacBookSystem Profiler Learning More, Service, and SupportAppleCare Service and Support Online Resources Onscreen HelpCountry Phone Website Locating Your Product Serial Number Last, but Not Least Last, but Not Least Important Safety InformationLast, but Not Least Last, but Not Least Laser Information for Optical Disc Drives Important Handling InformationLast, but Not Least Keyboard and Trackpad Understanding ErgonomicsChair External MouseBuilt-in Display Learning About Apple and the EnvironmentPage FCC Compliance Statement Regulatory Compliance InformationWireless Radio Use Energy Star Compliance Disposal and Recycling Information Looking for Something? Index Looking for Something? Question mark, flashing Page Page