Troubleshooting4
If you have a problem while working with your computer, here are some things you can try right away.
The computer won’t respond or the pointer won’t move.
First, make sure the mouse and keyboard are connected.
ÂUnplug and then plug in the connectors and make sure they are firmly seated.
Then try to cancel what the computer is doing.
ÂPress the Command (x) and Q keys at the same time to try to quit the current application.
ÂPress the Command (x) and period keys at the same time. If a dialog appears, click Cancel.
ÂIn Mac OS X, choose Apple () > Force Quit and select the application you would like to quit. Restart the computer by choosing Apple () > Restart to be sure the problem is entirely cleared up. You can also force quit by pressing the Esc, Option, and Command (x) keys at the same time.
ÂIn Classic, hold down the Esc, Option, and Command (x) keys at the same time to force an application to quit.
ÂIf that doesn’t work, hold down the power button on the front of the computer for 5 seconds. After the computer turns off, press the button again to turn it on.
ÂIf all else fails, unplug the power cord to turn the computer off, then plug in the power cord and use the front panel power button to restart the computer.
ÂIf the problem occurs only when you use a particular program, check with the program’s manufacturer to see if it is compatible with your computer.
ÂIf the problem occurs frequently, choose Help > Mac Help.
ÂIn Mac OS X, search for “solve problems.”
ÂIn Classic, look at the section on how to prevent and solve problems. You may also need to check for extension conflicts.
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