AGFA appendix Appendix a Troubleshooting, Scanner lamp flickers, dims, or fails to come on

Appendix A — Troubleshooting

Th is s e c t io n g iv e s s o lu t io n s f o r s o me c o mmo n p ro b le ms y o u may c o me ac ro s s wh e n s t art in g u p o r u s in g y o u r S n ap S c an E Z.

C a u t i o n : B e f o r e y o u c o n t a c t y o u r d e a l e r o r l o c a l A g f a s u p p o r t c e n t e r , f i r s t r e f e r t o t h e q u e s t i o n . wr i f i l e wh i c h y o u c a n f i n d i n t h e Fo t o L o o k d i r e c t o r y .

The scanner lamp flickers, dims, or fails to come on.

■ Th e c o ld c at h o d e lamp n e e d s t o b e c h an g e d . Co n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The scanner does not start up.

■Co n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The scanner makes an unusual noise and nothing moves under the glass plate when you switch on the scanner.

■Th e s c an n e r was n o t p ro p e rly u n lo c k e d . I mme d iat e ly s wit c h o f f t h e s c an n e r an d u n lo c k it p ro p e rly , o r c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The status indicator on the scanner’s operating panel starts blinking at a higher frequency after the power-up sequence (= 15 seconds).

A malf u n c t io n h as b e e n d e t e c t e d b y t h e s c an n e r.

■Ch e c k if y o u h av e u n lo c k e d t h e s c an n e r.

■ S wit c h o f f t h e s c an n e r an d s wit c h it b ac k o n .

■I f t h is d o e s n o t h e lp , p le as e c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The power indicator / status indicator fails to light up.

■ V e rif y t h e p o we r c o n n e c t io n t o t h e s c an n e r.

■ Ch e c k if t h e p o we r s wit c h is t u rn e d o n .

■ I f y o u are s u re t h at t h e s c an n e r is p o we re d o n , c o n t ac t y o u r d e ale r o r lo c al A g f a s u p p o rt c e n t e r.

The scanner software cannot find the scanner

A f t e r o p e n in g t h e S c an d ialo g b o x , a me s s ag e ap p e ars t e llin g y o u t h at n o s c an n e r is c o n n e c t e d , alt h o u g h t h e s c an n e r is c o n n e c t e d .

A p p e n d i x A — Tr o u b l e s h o o t i n g 22