Compaq TC1000 manual Flowchart 2.17-Nonfunctioning Device, Nonfunctioning Device Reseat

Page 67

Troubleshooting

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

Device.

 

 

 

 

 

 

 

 

 

Reseat

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

device.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Unplug the nonfunctioning device from the tablet

 

 

 

 

 

 

 

 

 

 

PC, and inspect cables and plugs for bent or

 

 

 

 

 

 

 

 

 

 

 

broken pins or other damage.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Y

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Clear

 

 

 

 

 

 

Any physical

 

Fix or

 

 

 

 

 

 

 

 

 

replace

 

 

CMOS.

 

 

 

 

 

 

device detected?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

broken item.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

N

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Reattach device.

 

 

 

 

 

 

Possible bad

 

 

 

 

 

Go to

 

 

Close tablet PC,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

hard drive.

 

 

 

 

 

Section 2.9,

 

 

plug in power,

 

 

 

 

 

 

Replace drive.

 

 

 

 

 

No OS Loading.

 

 

and reboot.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

N

 

 

 

 

 

 

 

 

 

N

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Possible bad NIC.

 

 

Device

 

 

 

 

 

 

 

 

 

 

 

Device

 

 

 

 

 

 

 

Replace card.

 

 

 

 

 

 

boots

 

 

 

 

 

 

If integrated NIC,

 

 

 

 

 

boots

 

 

 

 

 

 

 

 

 

 

 

 

 

properly?

 

 

 

 

 

 

replace system

 

 

 

 

 

properly?

Y

 

 

 

 

 

 

board.

 

 

 

 

Y

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Possible bad

 

 

 

 

 

 

 

 

 

Done

 

 

 

 

 

 

diskette drive.

 

 

 

 

 

Done

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Replace drive.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Maintenance and Service Guide

2–27

Image 67
Contents Maintenance and Service Guide Page Contents Removal and Replacement Procedures Removal and Replacement PreliminariesIllustrated Parts Catalog Screw Listing Index Maintenance and Service Guide Product Description Product Description Key Description Options ModelsCompaq Tablet PC TC1000 Naming Conventions KeyCompaq Tablet PC TC1000 Models 470045-153 470046-345 CTC1000 470046-342 CTC1000 Features Maintenance and Service Guide Clearing a Password Power Management Front Panel Components Tablet PC External ComponentsComponent Function Front Panel Components Top Side Components Top Side ComponentsTop Side Components Left Side Components Left Side ComponentsLeft Side Components Right Side Components Right Side ComponentsCtrl+alt+delete command Bottom Side Components Bottom Side ComponentsBottom Components Bottom ComponentsBottom Components Bottom Components Keyboard Front Panel Components Keyboard ComponentsKeyboard Front Panel Components 10. Keyboard Front Panel Components Keyboard Front Panel Components 11. Keyboard Rear Panel and Bottom Components Keyboard Rear Panel and Bottom Components 12. Docking Station Front and Left Side Components Docking Station ComponentsDocking Station Front and Left Side Components 13. Docking Station Rear Panel and Right Side Components Docking Station Rear Panel and Right Side Components Design Overview Computer Setup and Diagnostics Utilities TroubleshootingUsing Computer Setup Select To Do This File MenuSecurity Menu Selecting from the Security MenuAdvanced Menu Selecting from the Advanced MenuAdvanced Menu Obtaining, Saving, or Printing Configuration Information Using Compaq DiagnosticsObtaining, Saving, or Printing Diagnostic Test Information Maintenance and Service Guide Troubleshooting Flowcharts Overview Troubleshooting FlowchartsFlowchart Description Is there power? Go to Section No Power Flowchart 2.1-Initial TroubleshootingPower? Go to Section No Power Part Power up On AC Reset Flowchart 2.2-No Power, PartFlowchart 2.3-No Power, Part Internal Flowchart 2.4-No Power, PartFrom Section No Power, Part Open Tablet PC Flowchart 2.5-No Power, PartFlowchart 2.6-No Video, Part No Video, Part Flowchart 2.7-No Video, PartFlowchart 2.8-Nonfunctioning Docking Station if applicable Flowchart 2.9-No Operating System OS Loading Flowchart 2.10-No OS Loading from Hard Drive, Part Flowchart 2.11-No OS Loading from Hard Drive, Part Flowchart 2.12-No OS Loading from Hard Drive, Part Flowchart 2.13-No OS Loading from Diskette Drive Flowchart 2.14-No OS Loading from CD- or DVD-ROM Drive Undock Flowchart 2.15-No Audio, PartFlowchart 2.16-No Audio, Part Nonfunctioning Device Reseat Flowchart 2.17-Nonfunctioning DeviceOK? Flowchart 2.18-Nonfunctioning KeyboardFlowchart 2.19-Nonfunctioning Pointing Device Flowchart 2.20-No Network or Modem Connection Serial Number Location Illustrated Parts CatalogTablet PC Major Components Tablet PC System Major ComponentsMiscellaneous Plastic/Hardware Kit, includes Spare Parts Tablet PC System Major ComponentsItem Description Number Display components Miscellaneous Cable Kit, includesTablet PC Major Components Real time clock RTC battery Switch boardWireless local area network LAN board Battery pack, Li ionMiscellaneous Cable Kit Components Spare Part Number Miscellaneous Cable Kit ComponentsItem Description Miscellaneous Plastics/Hardware Kit Components Miscellaneous Plastic/Hardware Kit ContentsTablet PC TC1000 Keyboard KeyboardDescription Number Tablet PC TC1000 Keyboards Optional Docking Station Docking StationCompaq Tablet PC TC1000 Docking Station Components Docking Station Components Spare Parts Miscellaneous not illustrated MiscellaneousTools Required Removal and Replacement PreliminariesPlastic Parts Service ConsiderationsPreventing Damage to Removable Drives Preventing Electrostatic Damage Packaging and Transporting PrecautionsWorkstation Precautions Grounding Equipment and Methods Material Use Voltage Protection Level Typical Electrostatic Voltage LevelsStatic-Shielding Materials Relative Humidity Event 10% 40% 55%Removal and Replacement Preliminaries Removal and Replacement Procedures Serial Number Disassembly Sequence Chart Disassembly Sequence ChartSection Description Removed Battery Pack Spare Part Number Information Preparing the Tablet PC for DisassemblyReverse the preceding procedures to install the battery pack Removal and Replacement Procedures Mini PCI Communications Board Spare Part Number Information Removing the Mini PCI Communications BoardMemory Expansion Board Spare Part Number Information Removing the Memory Expansion BoardRemoving the Hard Drive Cover Hard Drive Spare Part Number Information Reverse the preceding procedures to install the hard driveRTC Battery Spare Part Number Information Real Time Clock RTC BatteryDisplay Panel Assembly Removing the Display Panel Assembly Screws Removal and Replacement Procedures 11. Removing the Display Panel Assembly 12. Removing the Display Panel Bracket 13. Disconnecting the Display Panel Cables 14. Removing the Display Panel 15. Removing the Digitizer 16. Removing the Bridge Battery Speaker Assembly Spare Part Number Information Speaker Assembly18. Removing the Speaker Cable 19. Removing the Digitizer Cable Digitizer CableSystem Board Spare Part Number Information System Board20. Removing the Keyboard Release Assembly 21. Installing the Keyboard Release Assembly 22. Removing the PC Card and CompactFlash Card Slot Devices 23. Removing the Switch Board Cable 24. Removing the System Board Screws Reverse the preceding procedures to install the system board Fan and Heat Sink Spare Part Number Information Fan and Heat Sink26. Removing the EMI Shield 27. Removing the Fan and Heat Sink 28. Removing the Modem Cable Modem CableSwitch Board Spare Part Number Information Switch BoardReverse the preceding procedures to install the switch board 30. Removing the Top Case Screws Docking Station Components Spare Part Number Information31. Removing the Top Case 32. Disconnecting the Docking Stand Cable 33. Removing the Docking Stand and Pivot Arm 34. Removing the Board Assembly Screws 35. Removing the Board Assembly Tablet PC Vibration ShockInch XGA, TFT Display Hard Drives Transfer rate 60 GB 30 GB Physical configurationBuffer size3 Disk rotational speedBytes per sector Diskette sizeLight HeightDisk thickness Track pitch Access timeApplicable disk Center hole diameter Disk diameterAudio output level Track pitchCenter hole diameter External AC Adapter Cell, Li Ion Battery PackHardware DMA System Function System DMAHardware IRQ System Function System InterruptsSystem I/O Addresses 16F Unused VGA Size Memory Address System Function System Memory MapTable A-1 RJ-45 Network Interface Pin SignalTable A-3 Universal Serial Bus Table A-2 RJ-11 ModemTable A-4 External Monitor Table A-6 Microphone Pin Signal Audio out GroundPin Signal Audio Ground Table A-5 Stereo Speaker/HeadphoneConductor Power Cord Set Power Cord Set RequirementsCountry-Specific Requirements Conductor Power Cord Set RequirementsCountry Accredited Agency Applicable Note Number Power Cord Set Requirements Power Cord Set Requirements Screw Listing Table C-1 Phillips M2.0 × 4.0 Screw Color Qty Length Thread Width Silver Where usedHead Figure C-2. Phillips M2.0 × 4.0 Screw Locations Figure C-3. Torx M2.5 × 7.0 Screw Locations Table C-2 Torx M2.5 × 7.0 ScrewFigure C-4. Torx M2.5 × 7.0 Screw Locations Figure C-5. Torx M2.5 × 7.0 Screw Locations Figure C-6. Phillips M2.0 × 5.0 Screw Locations Table C-3 Phillips M2.0 × 5.0 ScrewFigure C-7. Phillips M2.0 × 5.0 Screw Locations Figure C-8. Phillips M2.0 × 5.0 Screw Locations Figure C-9. Phillips M2.0 × 3.5 Screw Locations Table C-4 Phillips M2.0 × 3.5 ScrewFigure C-10. Phillips M2.0 × 3.5 Screw Locations Table C-5 Phillips M2.5 × 5.0 Screw Color Qty Length Thread Width Black Where usedTable C-6 Phillips M2.5 × 12.0 Screw Color Qty Length Thread Width Silver 12.0 mm Where usedFigure C-13. Phillips M2.5 × 6.0 Screw Locations Table C-7 Phillips M2.5 × 6.0 ScrewIndex Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8
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