Sony PCG-NV200 quick start Troubleshooting

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Troubleshooting

This section describes how to solve some basic problems you may encounter when using your computer. For more troubleshooting topics refer to the online VAIO® Computer User Guide. Many problems have simple solutions, so refer to these sources before you contact Sony Computing Support (http://www.sony.com/pcsupport).

❑Troubleshooting Your Computer

❑Troubleshooting the LCD Screen

❑Troubleshooting the Mouse and Touch Pad

❑Support Options

❑Program Support Information

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Contents Vaio Computer Quick Start Page Contents Troubleshooting Page Owner’s Record Microsoft noteAvertissement Safety InformationÉvitez d’utiliser le modem durant un orage électrique Regulatory InformationThis modem uses the Usoc RJ-11 telephone jack FCC PartIC RSS-210 Canada FCC Radio Frequency Exposure United StatesTelephone Consumer Protection Act United States Crtc Telephone Consumer Guidelines CanadaIndustry Canada Notice CD-RW/DVD Drive Laser Diode Properties Avis DE L’INDUSTRIE CanadaLaser Output 330 µW CD 82.7 µW DVD Wave Length Nm CD Nm DVD DVD-RW Drive Laser Diode PropertiesSetting Up Floppy Disk Drive Bay unit Main Unit Power Cord Ten-Key Bay unitUnpacking Your Computer Compact Woofer Bay unitDocuments Recovery CDsSoftware CDs Applying Ergonomics Front Locating Controls and PortsBack Left Right Bottom Vaio Computer Quick Start Getting Started Turning On Your Computer To insert a batteryOpening the Battery Bay Inserting a BatteryTo turn on the computer Connecting the AC Adapter to the ComputerTurning on the computer To connect the AC adapterTurning on the Computer Opening the ComputerAction Des ription Using the Touch PadDescribing the touch pad Touch padAction Description Registering Your ComputerTo open the user guide Locating Your Vaio Computer User GuideLocating the Vaio User Guide To set up a dial-up connection Setting Up a Dial-Up ConnectionVaio User Guide Window New Connection Wizard Turning Off Your ComputerTo turn off your computer Click Turn Off Expanding Your Computing Power Upgrading Memory Locating Preinstalled ProgramsUsing the Recovery CDs Using Your Recovery CDs Application and System Recovery CDsUsing the Application Recovery CDs To reinstall programs with the Application Recovery CDs Using the System Recovery CDs To use the System Recovery CDs System Recovery optionsIf your computer does not start from the Recovery CD Troubleshooting Why doesn’t my computer start? Troubleshooting Your ComputerWhy does a Bios error appear when my computer starts? Select Yes, and press Enter. The computer restarts Why won’t the power management respond? Why does my computer stop responding or won’t turn off?Key Press Enter Press R to select restart Why doesn’t the mouse work properly? Troubleshooting the Mouse and Touch PadWhy doesn’t the touch pad work properly? Press the Windows appears E keys. The My Computer window Vaio Computer Quick Start Vaio Computer User Guide Support OptionsProgram Support Information EarthLinkSM Total Access EarthLink, IncQuickTime Apple Computer, Inc Sony Service Center Caring for Your Computer Storing Your Computer Using Cables and ConnectionsHandling the LCD Screen Cleaning Your ComputerVaio Computer Quick Start Help 31 IndexVaio Computer Quick Start Index Page Page Sony Electronics Inc 668-169-01