Acer 2310 Series manual Troubleshooting tips, Error messages Corrective action

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Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See Requesting service” on page 26.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages

Corrective action

 

 

CMOS battery bad

Contact your dealer or an authorized service center.

 

 

CMOS checksum error

Contact your dealer or an authorized service center.

 

 

Disk boot failure

Insert a system (bootable) disk into the floppy drive

 

(A:), then press <Enter> to reboot.

 

 

Equipment

Press <F2> (during POST) to enter the BIOS utility;

configuration error

then press Exit in the BIOS utility to reboot.

 

 

Hard disk 0 error

Contact your dealer or an authorized service center.

 

 

Hard disk 0 extended

Contact your dealer or an authorized service center.

type error

 

 

 

I/O parity error

Contact your dealer or an authorized service center.

 

 

Keyboard error or no

Contact your dealer or an authorized service center.

keyboard connected

 

 

 

English

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Contents Users Guide TravelMate 2310 SeriesPage First things first Basic care and tips for using your computerYour guides Turning your computer on and offTaking care of your AC adaptor Taking care of your computerCleaning and servicing Taking care of your battery packOperation conditions Please refer to Frequently-asked questions onContents Using a computer security lock Using passwords Disconnecting from the desktop Moving aroundBios utility Using softwareTroubleshooting tips Error messages Front view TravelMate tourDescription See Launch keys on page 14 for more detailsClosed front view Right view Left viewBase view Rear viewSpecifications English Icon Function Description IndicatorsLaunch keys Launch key Default applicationTouchpad basics TouchpadFunction Left button Right Main touchpad Center Button Lock keys and embedded numeric keypad Using the keyboardKey Description Windows keysHotkeys Acer eManager on Fn + Hotkey Icon Function Description Fn +US dollar sign Euro symbolSpecial keys Ejecting the optical CD or DVD drive tray Using a computer security lockAudio Adjusting the volumeAcer eManager Using the system utilitiesAcer GridVista dual-display compatible Acer disk-to-disk recovery Make sure the D2D Recovery setting in Main is Enabled Restore without a Recovery CDLaunch Manager English Image is not full-screen Frequently-asked questionsNothing appears on the screen Printer does not work No audio is heard from the computerKeyboard does not respond Click on Start, Settings, Control Panel Want to set up my location to use the internal modemBefore you call Requesting serviceInternational Travelers Warranty ITW Taking your notebook PC with you Disconnecting from the desktopMoving around Preparing the computerWhat to bring to long meetings What to take to short meetingsSpecial considerations Taking the computer homeWhat to take with you Traveling with the computer Setting up a home officeWhat to bring with you Traveling internationally with the computerSecuring your computer Using passwordsSetting passwords Entering passwordsEnglish Fax/Data modem Expanding through optionsConnectivity options Built-in network feature Ieee 1394 port Universal Serial BusEjecting a PC Card PC Card slotInserting a PC Card Installing memory Bios utilityEnable Disk to disk recovery Boot sequencePassword Using softwareRegion code Country or region Power managementCreate backup Acer eRecoveryCreate factory default image CD Restore from backupChange password Re-install bundled software without CDTroubleshooting tips TroubleshootingError messages Error messages Corrective actionEnglish FCC notice Regulations and safety noticesEnergy Star Guidelines Compliance Remarque à lintention des utilisateurs canadiens Operation conditionsTBR Modem noticesFor modem with approval number PTC 211/03/008 List of Applicable CountriesFor modem with approval number PTC 211/01/030 Important safety instructions English LCD pixel statement Laser compliance statementRadio Device Regulatory Notice General Macrovision copyright protection noticeEuropean Union EU FCC RF safety requirementEnglish Exposure of humans to RF fields RSS-102 ZL6 Federal Communications Commission Declaration of ConformityDeclaration of Conformity for CE Marking Index English