Acer 650 Series manual Requesting service, International Traveler’s Warranty ITW, Before you call

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64	3 Troubleshooting my computer

Requesting service

International Traveler’s Warranty (ITW)

Your computer is backed by an International Traveler’s Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand.

An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.

Always have your ITW passport on hand, especially when you travel to receive the benefits from our support centers. Place your proof-of- purchase in the flap located inside the front cover of the ITW passport.

If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide.

There are two ways to access Acer for technical support and information:

•Internet service worldwide (www.acersupport.com)

•Technical support numbers in various countries

You can view a list of technical support numbers by following these steps:

1Click on Start, Settings, Control Panel.

2Double-click on System.

3Click on the Support Information button.

Before you call

Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently.

If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

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Contents TravelMate 650 series User’s guidePage Basic care and tips for using your computer First things firstYour guides Turning your computer on and offTaking care of your computer Taking care of your battery pack Cleaning and servicingTaking care of your AC adapter Page Contents Troubleshooting my computer Appendix a Specifications Appendix B Notices IndexTravelMate Page TravelMate tour Front open viewDescription Front view Description Left view Right view PC Card slot Accepts one Type II PC CardRear view Bottom view Description Features PerformanceDisplay MultimediaConnectivity Human-centric design and ergonomicsExpansion Indicators Icon Function DescriptionBattery Lights orange when the battery is charging Using the keyboard Special keysLock keys Lock key DescriptionDesired access Num lock on Num lock off Embedded numeric keypadWindows keys Hot keysKey Description Hot key Icon Function Description Euro symbol Click on Start, Settings, Control Panel Page Launch key Default application Launch KeysMail Detection Page Touchpad Touchpad basicsFunction Left button Right Center Tap Button Buttons Storage Hard diskAcerMedia bay Using software Ejecting the optical CD or DVD drive trayPlaying DVD movies DVD movie will automatically play after a few seconds Region code Country or regionAdjusting the volume AudioPower management Disconnecting from the desktop Moving around with your TravelMateMoving around Preparing the computerTaking the computer home What to bring to short meetingsWhat to bring to long meetings Setting up a home office What to bring with youSpecial considerations Traveling with the computer Traveling internationally with the computerWhat to bring with you Using a computer security lock Using the Smart CardSecuring your computer Registering your Smart Card Running PlatinumSecure PlatinumSecure Options Change Password Smart Card ManagerEncrypt/Decrypt Running PlatinumKey Using passwords Entering passwords Setting passwordsGetting to know your TravelMate Computer Page Built-in network feature Expanding through optionsConnectivity options Fax/data modemFast infrared Universal Serial Bus Ieee 1394 port PC Card slotInserting a PC Card Ejecting a PC CardUpgrade options Memory upgradeInstalling memory Port expansion devicesPage Swapping AcerMedia drive modules Using system utilities Click on Start, Programs, then Notebook ManagerBios Utility Launch ManagerTroubleshooting my Page Frequently-asked questions Nothing appears on the screenImage is not full-screen No audio is heard from the computerWant to set up my location to use the internal modem Keyboard does not respondInfrared port does not work Printer does not workTroubleshooting tips Error messages Error Messages Corrective ActionRequesting service International Traveler’s Warranty ITWBefore you call You are required to provide the following information Name Troubleshooting my computer Specifications Page Microprocessor MemoryData storage Display and videoWeight and dimensions PortsEnvironment Power SystemOptions Appendix a Specifications Appendix B This appendix lists the general notices of your computer FCC notice Use conditionsModem notices Remarque à l’intention des utilisateurs canadiensImportant safety instructions Laser compliance statement Lithium battery statement LCD pixel statementMacrovision copyright protection notice Tick notice Index Installing Upgrading Warranty Windows keys International Traveler’s Warran