Acer 6231, 6292 manual Troubleshooting tips, Error messages Corrective action

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Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook PC incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 43.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages	Corrective action

CMOS battery bad	Contact your dealer or an authorized service center.

CMOS checksum error	Contact your dealer or an authorized service center.

Disk boot failure	Insert a system (bootable) disk into the floppy drive
	(A:), then press <Enter> to reboot.

Equipment	Press <F2> (during POST) to enter the BIOS utility,
configuration error	then press Exit in the BIOS utility to reboot.

Hard disk 0 error	Contact your dealer or an authorized service center.

Hard disk 0 extended	Contact your dealer or an authorized service center.
type error

I/O parity error	Contact your dealer or an authorized service center.

Keyboard error or no	Contact your dealer or an authorized service center.
keyboard connected

Keyboard interface	Contact your dealer or an authorized service center.
error

Memory size mismatch	Press <F2> (during POST) to enter the BIOS utility,
	then press Exit in the BIOS utility to reboot.

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Contents Users Guide TravelMate 6292/6291/6231 SeriesPage Safety instructions Information for your safety and comfortTurning the product off before cleaning Using electrical power Product servicing Replacing the battery packMedical devices Additional safety informationTelephone line safety Operating environmentPotentially explosive environments VehiclesMercury advisory Emergency calls Disposal instructionsTips and information for comfortable use Taking care of your vision Finding your comfort zoneDeveloping good work habits Turning your computer on and off Basic care and tips for using your computerFirst things first Your guidesTaking care of your AC adapter Taking care of your computerCleaning and servicing Taking care of your battery packPlease refer to Frequently asked questions on Contents Using a computer security lock Audio Acer eRecovery Management Empowering Technology password Acer Empowering TechnologyAcer eNet Management Empowering Technology To switch between power plans Acer ePower ManagementUsing power plans To create a new power planBattery status To delete a power planAcer ePresentation Management Acer eDataSecurity Management Acer eLock Management Empowering Technology Acer eRecovery Management Empowering Technology Acer eSettings Management Windows Mobility Center Front view Your Acer notebook tourDescription Easy-launch buttons on page 25 for more details Closed front viewIcon Description # Icon Description Left viewRear view Right viewBase view Specifications English Wlan English Acpi Icon Function Description IndicatorsEasy-launch buttons Icon Easy-launch button Default applicationTouchpad basics TouchpadFunction Left Right Main touchpad Center button Button Lock key Description Using the keyboardDesired access Num Lock on Num Lock off Lock keys and embedded numeric keypadKeyDescription Windows keysHotkeys Decreases the screen brightness Special keys Euro symbolUS dollar sign Ejecting the optical CD or DVD drive tray Acer InviLink Nplify wireless technologyUsing a computer security lock Audio Adjusting the volumeAcer PureZone Acer Bio-Protection for selected models Using the system utilitiesAcer GridVista dual-display compatible Norton Internet Security Launch ManagerSelect Tasks & Scans How do I check for viruses?Nothing appears on the screen Frequently asked questionsImage is not full-screen Printer does not work No audio is heard from the computerKeyboard does not respond Infrared port does not workWant to set up my location to use the internal modem International Travelers Warranty ITW Requesting serviceBefore you call Battery pack characteristics Battery packMaximizing the batterys life Installing and removing the battery pack Checking the battery level Charging the batteryOptimising battery life Situation Recommended Action Battery-low warningPreparing the computer Disconnecting from the desktopTaking your notebook PC with you Moving aroundWhat to bring to meetings Taking the computer homeWhat to take with you Traveling with the computer Setting up a home officeSpecial considerations What to bring with you Traveling internationally with the computerUsing passwords Using a computer security lockSecuring your computer Setting passwords Entering passwordsConnectivity options Expanding through optionsFax/data modem Fast Infrared FIR Built-in network featureIeee 1394 port Universal Serial Bus USBInserting a PC Card PC Card slotEjecting a PC Card Boot sequence Bios utilityInstalling memory Playing DVD movies Enable disk-to-disk recoveryPassword Using softwareCreate backup Acer eRecovery ManagementRestore and recovery Burn backup discError messages Troubleshooting tipsError messages Corrective action English FCC notice Regulations and safety noticesOperation conditions Remarque à lintention des utilisateurs canadiens Modem noticesDeclaration of Conformity for EU countries List of applicable countries TBREnglish LCD pixel statement Laser compliance statementMacrovision copyright protection notice Article 3.1b EMC Article 3.1a Health and SafetyRadio device regulatory notice General European Union EUEnglish FCC RF safety requirement English LCD panel ergonomic specifications Federal Communications Comission Declaration of Conformity EN60950-12001 EN600652002 applied to models with TV function Acer Computer Shanghai LimitedEnglish Index English