Acer 630 series manual Requesting service, International Traveler’s Warranty ITW, Before you call

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64	3 Troubleshooting my computer

Requesting service

International Traveler’s Warranty (ITW)

Your computer is backed by an International Traveler’s Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand.

An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.

Always have your ITW passport on hand, especially when you travel to receive the benefits from our support centers. Place your proof-of- purchase in the flap located inside the front cover of the ITW passport.

If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide.

There are two ways to access Acer for technical support and information:

•Internet service worldwide (www.acersupport.com)

•Technical support numbers in various countries

You can view a list of technical support numbers by following these steps:

1Click on Start, Settings, Control Panel.

2Double-click on System.

3Click on the Support Information button.

Before you call

Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently.

If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

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Contents TravelMate 630 series Page First things first Your guidesBasic care and tips for using your computer Turning your computer on and offTaking care of your computer Taking care of your AC adapterTaking care of your battery pack Cleaning and servicingContents Troubleshooting my computer Appendix a Specifications Appendix B Notices IndexTravelMate Page TravelMate tour Front viewDescription Left view Right view Rear view Description Bottom view Description Features PerformanceDisplay MultimediaConnectivity Human-centric design and ergonomicsExpansion Indicators Icon Function DescriptionIcon Function Description Using the keyboard Special keysLock keys Lock key DescriptionDesired access Num lock on Num lock off Embedded numeric keypadWindows keys Hot keysKey Description Hot key Icon Function Description Euro symbol Click on Start, Settings, Control Panel Launch key Default application Launch KeysEmail checking function Touchpad Touchpad basicsFunction Left button Right Center Tap Button Buttons Storage Hard diskAcerMedia drive Using software Ejecting the optical CD or DVD drive trayPlaying DVD movies DVD movie will automatically play after a few seconds Region code Country or regionAdjusting the volume AudioPower management Disconnecting from the desktop Moving around with your TravelMateMoving around Preparing the computerTaking the computer home What to bring to short meetingsWhat to bring to long meetings Setting up a home office What to bring with youSpecial considerations Traveling with the computer Traveling internationally with the computerWhat to bring with you Using a computer security lock Using the Smart CardSecuring your computer Page Registering your Smart Card Running PlatinumSecurePlatinumSecure Options Change Password Smart Card ManagerEncrypt/Decrypt Running PlatinumKey Using passwords Entering passwords Setting passwords Computer Page Expanding through options Connectivity optionsFax/data modem Built-in network feature Fast infraredUniversal Serial Bus Ieee 1394 port PC Card slotInserting a PC Card Ejecting a PC CardUpgrade options Memory upgradeInstalling memory Port expansion devicesPage Swapping AcerMedia drive modules Using system utilities Launch ManagerLaunch Manager and 802.11b Wireless LAN Bios Utility PhoenixBIOS Setup Utility Troubleshooting my Page Frequently-asked questions Nothing appears on the screenImage is not full-screen No audio is heard from the computerWant to set up my location to use the internal modem Keyboard does not respondInfrared port does not work Printer does not workTroubleshooting tips Error messages Error Messages Corrective ActionRequesting service International Traveler’s Warranty ITWBefore you call You are required to provide the following information Name Troubleshooting my computer Specifications Page Microprocessor MemoryData storage Display and videoWeight and dimensions PortsEnvironment SystemPower OptionsAppendix a Specifications Appendix B This appendix lists the general notices of your computer FCC notice Use conditionsImportant safety instructions Modem noticesRemarque à l’intention des utilisateurs canadiens CTRPage Laser compliance statement Lithium battery statement Year 2000 compliance statementMacrovision copyright protection notice Tick noticeIndex Types