Acer 370 series manual Requesting service, International Travelers Warranty ITW, Before you call

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54	3 Troubleshooting my computer

Requesting service

International Travelers Warranty (ITW)

Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand.

An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.

Always have your ITW passport on hand, especially when you travel to receive the benefits from our support centers. Place your proof-of- purchase in the flap located inside the front cover of the ITW passport.

If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide.

Please consult www.acersupport.com.

Before you call

Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently.

If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

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Contents TravelMate 370 series User’s guidePage First things first Your guidesTaking care of your computer Basic care and tips for using your computerTurning your computer on and off Taking care of your battery pack Taking care of your AC adapterCleaning and servicing Contents Troubleshooting my computer Appendix a Specifications Appendix B Notices IndexTravelMate Page Description TravelMate tourFront open view Getting to know your TravelMate Front view Left view Modem port Connects to a phone lineRight view Houses the computer’s hard diskRear view Bottom view Display FeaturesPerformance MultimediaExpansion ConnectivityHuman-centric design and ergonomics Indicators Icon Function Description Lock keys Using the keyboardSpecial keys Lock key DescriptionDesired access Num lock on Num lock off Embedded numeric keypadWindows keys Key DescriptionKeyboard Hot keys Hot key Icon Function DescriptionEnglish Euro symbol Click on Start, Settings, Control PanelEnglish Launch key Default application Launch KeysTouchpad Touchpad basicsFunction Left button Right Center Tap Button Buttons Ieee 1394 Optical drive StorageHard disk Ejecting the Ieee 1394 optical CD or DVD drive trayRegion code Country or region Using softwarePlaying DVD movies Adjusting the volume AudioPower management Moving around Disconnecting from the desktopMoving around with your TravelMate Preparing the computerWhat to bring to long meetings Taking the computer homeWhat to bring to short meetings Special considerations Setting up a home officeWhat to bring with you Traveling with the computer Traveling internationally with the computerSpecial considerations Securing your computer Using a computer security lockUsing passwords Entering passwords Setting passwordsComputer Page Fax/data modem Expanding through optionsConnectivity options Built-in network feature Fast infraredUniversal Serial Bus Ieee 1394 port PC Card slotInserting a PC Card Ejecting a PC CardUpgrade options Memory upgradeInstalling memory Using system utilities Click on Start, All Programs, then Notebook ManagerBios Utility Launch ManagerDisk to Disk Recovery Troubleshooting my Page Image is not full-screen Frequently-asked questionsNothing appears on the screen Infrared port does not work No audio is heard from the computerKeyboard does not respond Want to set up my location to use the internal modem Printer does not workTroubleshooting tips Error messages Error Messages Corrective ActionBefore you call Requesting serviceInternational Travelers Warranty ITW You are required to provide the following information Name English Specifications Page Data storage MicroprocessorMemory Display and videoEnvironment Weight and dimensionsPorts Options PowerSystem English Appendix B This appendix lists the general notices of your computer FCC notice Use conditionsTBR Modem noticesRemarque à l’intention des utilisateurs canadiens Important safety instructions Laser compliance statement Lithium battery statement VarningTick notice LCD pixel statementMacrovision copyright protection notice Regulatory InformationUSA Federal Communications Commission FCC Canada Industry Canada ICEurope EU Declaration of Conformity Exposure to Radio Frequency RadiationEnglish Index Types