Acer 8920 Series, LE1 manual Troubleshooting tips, Error messages Corrective action

Page 96

English

77

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook PC incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 45.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages	Corrective action

CMOS battery bad	Contact your dealer or an authorized service center.

CMOS checksum error	Contact your dealer or an authorized service center.

Disk boot failure	Insert a system (bootable) disk into the floppy drive
	(A:), then press <Enter> to reboot.

Equipment	Press <F2> (during POST) to enter the BIOS utility,
configuration error	then press Exit in the BIOS utility to reboot.

Hard disk 0 error	Contact your dealer or an authorized service center.

Hard disk 0 extended	Contact your dealer or an authorized service center.
type error

I/O parity error	Contact your dealer or an authorized service center.

Keyboard error or no	Contact your dealer or an authorized service center.
keyboard connected

Keyboard interface	Contact your dealer or an authorized service center.
error

Memory size mismatch	Press <F2> (during POST) to enter the BIOS utility,
	then press Exit in the BIOS utility to reboot.

Image 96

Contents Aspire 8920 Series Users GuidePage Information for your safety and comfort Safety instructionsTurning the product off before cleaning Using electrical power Guidelines for safe battery usage Product servicingReplacing the battery pack Potentially explosive environmentsAdditional safety information Telephone line safetyOperating environment Medical devicesVehicles Potentially explosive environmentsEmergency calls Disposal instructions Mercury advisoryTips and information for comfortable use Finding your comfort zone Taking care of your visionDeveloping good work habits XiiXiii Basic care and tips for using your computer First things firstYour guides Turning your computer on and offTaking care of your computer Taking care of your AC adapterTaking care of your battery pack Cleaning and servicingPlease refer to Frequently asked questions on Contents Video Securing your computer Troubleshooting Acer Empowering Technology Launching Acer Empowering TechnologyTo launch Acer Empowering Technology To launch Acer Empowering Technology applications Empowering Technology password To set the Empowering Technology passwordClick Create a new password Click OK to set the password Acer eAudio Management Acer ePower Management Using power plansTo create a new power plan To switch between power plansTo edit a power plan To delete a power planBattery status Empowering Technology Acer eDataSecurity Management for selected models Empowering Technology Acer eRecovery Management Acer eSettings Management Lets you set an asset tag for your system Windows Mobility Center Your Acer notebook tour Top viewIcon Item Description Closed front view # Icon DescriptionLeft view Icon DescriptionRight view Rear view Base view Specifications WlanEnglish Indicators Function DescriptionEasy-launch buttons Icon Function DescriptionTouchpad Touchpad basics Function Left Right Main touchpad 2 Center button ButtonFunction Left Right Main touchpad Center button Button Using the keyboard Lock keys and separate numeric keypadLock key Description Fn + F12Windows keys KeyDescriptionHotkeys Euro symbol Special keysUS dollar sign Hotkey Icon Function Description Fn + ←Using a computer security lock Ejecting the optical CD or DVD drive trayAudio Acer CineDash media consoleTuba ChannelUsing Dolby Home Theater for surround/multi-channel sound Acer PureZoneSet playback as digital output Video DisplayUsing the system utilities Acer Bio-Protection for selected modelsAcer GridVista dual-display compatible Launch Manager Frequently asked questions Nothing appears on the screenNo audio is heard from the computer Want to set up my location to use the internal modem Keyboard does not respondPrinter does not work English Requesting service International Travelers Warranty ITWBefore you call Battery pack Battery pack characteristicsMaximizing the batterys life Installing and removing the battery pack Charging the battery Checking the battery levelOptimising battery life Battery-low warning Situation Recommended ActionAcer Arcade Deluxe General controls CinemaNavigation controls Player controlsVideos Recent VideosPlaying a video file Live Update SettingsHomeMedia AdvancedPhoto DVDAlbums HelpAbout Slideshow settings Background modeMusic Editing PicturesDisconnecting from the desktop Taking your notebook PC with youMoving around Preparing the computerTaking the computer home What to bring to meetingsWhat to take with you Setting up a home office Traveling with the computerSpecial considerations Traveling internationally with the computer What to bring with youUsing a computer security lock Using passwordsSecuring your computer Entering passwords Setting passwordsExpanding through options Connectivity optionsFax/data modem Built-in network feature Consumer Infrared CIRUniversal Serial Bus USB High-Definition Multimedia InterfaceExpressCard Inserting an ExpressCardEjecting an ExpressCard Installing memory Connecting your TV and AV-in cables for selected models PAL/SECAM and Ntsc systemsAcer DVB-T digital antenna To set up the antenna AV-in cable Bios utility Boot sequenceEnable disk-to-disk recovery PasswordUsing software Playing DVD moviesRegion code Country or region Power management Acer eRecovery Management Burn backup discsCreate a user backup Manage user backupsRestore Troubleshooting tips Error messagesError messages Corrective action English Regulations and safety notices FCC noticeOperation conditions Modem notices Remarque à lintention des utilisateurs canadiensDeclaration of Conformity for EU countries TBR List of applicable countriesEnglish Laser compliance statement LCD pixel statementMacrovision copyright protection notice Article 3.1a Health and Safety Radio device regulatory notice GeneralEuropean Union EU Article 3.1b EMCFCC RF safety requirement English LCD panel ergonomic specifications Index CD-ROMEnglish