Acer NU.SH3AA.007 manual Common Problems, Symptoms Verified Go To

Page 89

Chapter 4

Troubleshooting

Common Problems

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To

Power On Issue	Page 80
No Display Issue	Page 81

LCD Failure	Page 84

Internal Keyboard Failure	Page 84

TouchPad Failure	Page 85

Internal Speaker Failure	Page 85

Internal Microphone Failure	Page 87

Rightside USB Failure	Page 89

Power Button Failure	Page 89

Other Functions Failure	Page 90

Intermittent Failures	Page 91

Undermined Failures	Page 91

4.If the Issue is still not resolved, see “Online Support Information” on page 161.

Chapter 4

79

Image 89

Contents Aspire one Series Service Guide Revision History III CopyrightProblems Gives precautionary measures toProcedures Following conventions are used in this manualPreface Page Table of Contents Viii TroubleshootingTable of Contents Table of Contents Chapter FeaturesPrivacy control Power subsystemSpecial keys and controls InterfaceSystem Block Diagram Icon Description Your Acer Notebook tourFront View Left View Closed Front ViewRear View Right ViewBottom View IndicatorsCasing unhindered HDDFunction Left Button Right Button Main TouchPad TouchPad BasicsLock Keys and embedded numeric keypad Using the KeyboardHotkey Icon Function Description Hot KeysUS dollar sign Euro symbolSpecial Key Processor Specification Hardware Specifications and ConfigurationsSystem Controller Specification DMICrystal and Oscillator Specification System Clock SpecificationSystem Memory Specification System Storage SpecificationThermal Sensor Control Specification Hard Disk Drive Interface SpecificationLCD Specification LAN Interface Specification Audio Codec and Amplifier SpecificationKeyboard Specification Mini Card Specification3G Card Specification Camera SpecificationWireless LAN Specification Battery SpecificationChapter Navigating the Bios Utility Bios Setup UtilityParameter Description InformationParameter Description Format/Option MainEnabled or User Password Is Shows the setting of the user passwordSecurity Parameter Description OptionRemoving a Password Setting a PasswordChanging a Password USB Cdrom BootTable below describes the parameters in this screen ExitBios Flash Utility Chapter Remove HDD Password Remove HDD/BIOS UtilityThis section provide you with removing HDD/BIOS method Remove Bios Password Key in biospw 14452Chapter Chapter Related Information Disassembly RequirementsDisassembly Process Pre-disassembly InstructionsGeneral Information Main Screw List Quantity Part NumberScrew List Step Quantity Color External Module Disassembly ProcessExternal Modules Disassembly Flowchart Removing the Battery Pack Removing the 3G Cover Removing the Keyboard Step Size Quantity Screw Type Removing the Upper and Lower CoversStep Size Quantity Screw Type Upper Cover M2*5 NL Remove the five 5 securing screwsLCD Module Disassembly Process Removing the LCD Module Step Size Quantity Screw Type LCD Module M2*5 NL Remove the four securing screws from the hingesStep Size Quantity Screw Type LCD Bezel M2*5 NL Removing the LCD BezelRemoving the Camera Board Removing the MIC Board Step Size Quantity Screw Type LCD Panel M2*4 NL Removing the LCD PanelRemoving the LCD Brackets and FPC Cable Step Size Quantity Screw Type LCD Brackets M2*3 NL Wlan Main Unit Disassembly ProcessStep Size Quantity Screw Type Wlan Module M2*3 NL Removing the Wlan ModuleM2*3 NL USB/LED/Power Board Removing the USB/LED/Power/Card Reader BoardHDD SKU SDD SKUDisconnect the cable and remove the board Removing the SSD ModuleRemove the SSD module Remove the two securing screwsStep Size Quantity Screw Type SSD Module M2*3 NL Step Size Quantity Screw Type Mainboard M2*3 NL Removing the MainboardGrip the mainboard and remove Removing the Speaker ModuleRemove the Speaker Module from the upper cover Chapter Remove the four 4 securing screws 2 on each sideStep Size Quantity Screw Type Speaker Module M2*3 NL Hold the carrier and slide the HDD away from the mainboard Removing the Hard Disk Drive ModuleStep Size Quantity Screw Type HDD Module M2.5*4 NL Turn the HDD on its side and pull the carrier away Chapter Step Size Quantity Screw Type HDD Carrier M3*3.5 NLRemoving the Dimm Module Step Size Quantity Screw Type Thermal Module M2*3NL Removing the Thermal ModuleRemove the thermal module Replacing the LCD Brackets and FPC Cable LCD Module Reassembly ProcedureReplace the five securing screws as shown Replacing the LCD PanelReplace the camera board in to the case Replacing the Mic BoardReplacing the Camera Board Replacing the LCD Bezel Replacing the Dimm Module Main Module Reassembly ProcedureReplacing the Thermal Module Replacing the Speaker Module Replacing the Hard Disk Drive ModuleReplace the two adhesive strips Chapter Replacing the Mainboard Place the SDD in the lower case Replacing the SDD ModuleReplacing the USB/LED/Power/Card Reader Board Replacing the LCM Module Replacing the Wlan BoardChapter Replacing the Upper Cover Replacing the Keyboard Replace the 3G cover Secure the two captive screws Replacing the BatteryReplacing the 3G cover Chapter Symptoms Verified Go To Common ProblemsComputer Shutsdown Intermittently Power On IssueNo Display Issue No Post or Video Abnormal Video Display Random Loss of Bios SettingsBuilt-In Keyboard Failure LCD FailureInternal Speaker Failure Sound ProblemsTouchPad Failure Chapter Internal Microphone Failure Microphone ProblemsSelect Set up microphone Select Startup Repair HDD Not Operating CorrectlySelect Repair your computer USB Failure Rightside Power Button FailureOther Failures External Mouse FailureDimm Intermittent ProblemsUndetermined Problems Windows Application/File Format Linux Alternative Solution Frequently Asked Questions FAQWhat peripheral equipment is supported by Acer Aspire one? MSN/ICQ/QQDoes Acer Aspire one support other Linux applications? How does Acer Aspire one perform System Recovery?Which languages does Acer Aspire one support? How many input methods does the Linpus Linux Lite support?Can I setup Hotkeys myself? How can I select or switch input modes from my keyboard?What is the Kernel version for Linpus Linux Lite? How can I adjust the monitor’s DPI dots per inch?How can I read the date from USB drive and CD/DVD-ROM? Is there a shortcut back to the Home Page?Set the Selected Connection as Windows Printer via Samba How do I setup a Network Printer?How do I share a local printer with the network? Why doesn’t my Network Printer work?How do I update applications online? Where is the system performance monitor? How can I adjust the Date, Time, or Timezone?Where can I view processes running on my system? Where can I view peripheral devices available to my system?How can I set the screensaver? Screensavers are not customizable with this version ChapterHow to install and start the Webcam? How can I reset the logon password?How can I move or copy files? How do I shut-down the system?How do I search for specific files? Sec Post Code Reference TablesMemory Code ComponentBDS & Specific action 104 Chapter Each Driver entry point used in 80PORT Each Peim entry point used in 80PORTCF9RESET WatchdogtimerBootpriority FvbserviceBiosvedio BioskeyboardLegacybios LegacybiosplatformEach SmmDriver entry point used in 80PORT Smmoemservice SMM SecurityhddpasswordserviceSmmpnp Smmusblegacy110 Chapter Top View Jumper and Connector LocationsBottom View Clearing Password Check Clearing Password Check and Bios RecoverySteps for Clearing Bios Password Check Hardware Open Gap DescriptionBios Recovery Boot Block Bios Recovery by Crisis DiskBios Recovery Hotkey Steps for Bios Recovery from USB StorageFRU Field Replaceable Unit List Description Part Number Aspire one Exploded Diagram33.S0207.002 42.S0207.00142.S0307.001 42.S0407.001 42.S0507.001 47.S0207.003LED Power Board W/ 5 in 1 Card Reader Battery Simplo UM-2008AW LI-ION 3S1P PanasonicAspire one FRU List Category DescriptionArgentine Power Cord 3 PIN Black Power Cord US 3PIN RohsPower Cord AU W/LABEL 3 PIN Power Cord Italian 3PINWlan Upper Case Assy Blue Color W/TP FFC for 3G Lower Case Assy Blue Color HDD W/SPEAKER forWlan 3G 3G Cover White Color 3G Cover Blue ColorSDD Flash Disk Sandisk Flash Module Nand 4GB SDUS5FJ HDD BracketFlash Disk Intel Flash Module Nand 4GB Keyboard 8KB-FV1 Black Macles 84KS BlackNorwegian Keyboard 8KB-FV1 Black Macles 84KS Black Korean Portuguese Keyboard 8KB-FV1 Black Macles 84KS Black USKeyboard 8KB-FV2 White Macles 84KS White Thailand Keyboard 8KB-FV2 White Macles 85KS White SLO/CROLinux Keyboard 8KB-FV1L Black Macles 84KS Black Keyboard 8KB-FV1L Black Macles 84KS BlackCRO Linux Keyboard 8KB-FV1L Black Macles 85KS Black Czech Linux Keyboard 8KB-FV1L Black Macles 85KS BlackKorean Linux Keyboard 8KB-FV2L White Macles 84KS White Norwegian Linux Keyboard 8KB-FV1L Black Macles 84KS BlackLinux Keyboard 8KB-FV2L White Macles 84KS White CRO Linux Keyboard 8KB-FV2L White Macles 85KS White CzechLinux LCD English Linux Keyboard 8KB-FV2L White Macles 84KS White USMainboard Intel 945GSE CPU 1.6G RAM 512MB W/SD Reader for HDDScrew List Chapter 127 Appendix a 128 Appendix aAspire one Series Appendix a Appendix a 130 131 Appendix a 132 133 Appendix a 134 135 LAN Appendix a 136137 Appendix a 138 139 Appendix a 140 141 Appendix a 142 Aspire one White143 Appendix a 144 145 Appendix a 146 147 Appendix a 148 149 Appendix a 150 151 Appendix a 152 153 Appendix a 154 Appendix B Test Compatible ComponentsLinux Environment Test Aspire one Blue Testing InformationCamera Test Vendor Type Description CPU TestCard Reader Test Card Bus 1 TestAspire one White Testing Information Intel Vendor Type Description Audio Codec TestVendor Type Description Keyboard Test Appendix C Online Support Information162 163 Index164 Wlan

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