Acer TravelMate 530 Requesting service, International Traveler’s Warranty ITW, Before you call

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English

52	3 Troubleshooting my computer

Requesting service

International Traveler’s Warranty (ITW)

Your computer is backed by an International Traveler’s Warranty (ITW) that gives you security and peace of mind when traveling. Our worldwide network of service centers are there to give you a helping hand.

An ITW passport comes with your computer. This passport contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.

Always have your ITW passport on hand, especially when you travel to receive the benefits from our support centers. Place your proof-of- purchase in the flap located inside the front cover of the ITW passport.

If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide.

There are two ways to access Acer for technical support and information:

•Internet service worldwide (www.acersupport.com)

•Technical support numbers in various countries

You can view a list of technical support numbers by following these steps: (for Windows XP)

1Click on Start.

2Click on Help and Support.

3Click on Contact Acer.

Before you call

Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently.

If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

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Contents TravelMate 530 series User’s guidePage First things first Your guidesBasic care and tips for using your computer Turning your computer on and offTaking care of your computer Taking care of your battery pack Cleaning and servicingTaking care of your AC adapter English Contents Troubleshooting my computer Appendix a Specifications Appendix B Notices IndexTravelMate Page TravelMate tour Front viewDescription Left view Right view Rear view English Bottom view Features PerformanceDisplay MultimediaConnectivity Human-centric design and ergonomicsExpansion Indicators Icon Function DescriptionEnglish Using the keyboard Special keysLock keys Lock key DescriptionDesired access Num lock on Num lock off Embedded numeric keypadWindows keys Key DescriptionHot keys Hot key Icon Function DescriptionEnglish Euro symbol Click on Start, Settings, Control PanelWireless Communication Button Launch KeysLaunch key Default application Mail DetectionTouchpad Touchpad basicsFunction Left button Right Scroll Tap Button Storage Hard diskOptical drive Ejecting the optical drive trayUsing software Playing DVD moviesRegion code Country or region Adjusting the volume AudioPower management Disconnecting from the desktop Moving around with your TravelMateMoving around Preparing the computerTaking the computer home What to bring to short meetingsWhat to bring to long meetings Setting up a home office What to bring with youSpecial considerations Traveling with the computer Traveling internationally with the computerSpecial considerations Using a computer security lock Using passwordsSecuring your computer Entering passwords Setting passwords Computer Page Expanding through options Connectivity optionsFax/data modem Built-in network feature Universal Serial BusIeee 1394 port PC Card slotInserting a PC Card Ejecting a PC CardUpgrade options Connecting to Acer EasyPort replicatorMemory upgrade Installing memoryEnglish Using system utilities Launch ManagerBios Utility English Troubleshooting my Page Frequently-asked questions Nothing appears on the screenImage is not full-screen No audio is heard from the computerWant to set up my location to use the internal modem Keyboard does not respondPrinter does not work Requesting service International Traveler’s Warranty ITWBefore you call You are required to provide the following information Name English Specifications Page Microprocessor MemoryData storage Display and videoWeight and dimensions Keyboard and pointing devicePorts EnvironmentPower SystemOptions English Appendix B This appendix lists the general notices of your computer FCC notice Use conditionsImportant safety instructions Modem noticesRemarque à l’intention des utilisateurs canadiens TBREnglish Lithium battery statement Laser compliance statementLCD pixel statement Macrovision copyright protection noticeTick notice Index Types