Warranty Policy

•Two (2) year warranty on parts and labor from defects in workmanship from purchase date as follows.

•Each party will be responsiblefor one way shipping during thewarranty return period.

•DOA (Defective on Arrival): Mustbe reported within 7business days of receipt.

•An RMA (Return Merchandise Authorization) number must be issued in order to process a replacement or authorize a warranty repair. Elite Screens will replace the DOA (Defective on Arrival) unit with a brand new replacement *(see exceptions below) after the DOA unit is received and/or confirmed defective. Once the product is received, Elite Screens will send out a new *unit to the customer by ground service (subject to inventory availability). Should a problembereported after the 7-day grace period, the itemmust beshipped to us forwarranty repair.

•Missing Parts must be reported within the 7-day (DOA) grace period. If reported after 7 days, customer will only be responsible for shipping and handling fees. If reported after 30 days of receipt, customer is responsible for cost of the parts and shipping & handling fees.

•DO NOT return any unauthorized items to Elite Screens, as they will be refused at shipper’s expense. The RMA number must be included on the outside label of your shipping box and shipping documents. Our warehouse is not authorized to accept returns without an RMA number on the shipping label. RMA numbers are valid for 45 days from thedate of issue.

*A new or refurbished replacement will be sent out to the customer depending on the type of purchase (new or refurbished) or based on stock availability.

For Warranty and Service requests please fill out a RMA /Service Form at:

http://www.elitescreens.com/service_formhtm.

Please Visit this link for full Warranty information:

http://www.elitescreens.com/service.htm

For Customer Service and Technical questions, please contact Elite Screens at:

Telephone:(877)-511-1211 Fax:(562)-483-8498